Thanks to Madonnalisa Gonzales Chan for posting this on the Content Strategists’ group on Facebook. This is an excellent article that starts to delve into the idea of how one would create UX content to interact with people. As I’ve been working in UX creating some of this style of text (but definitely not anywhere close to this deep), I found this fascinating, and the journey that the author took in exploring this brought up points that I hadn’t thought of, as well as points I could relate to.
What do you think? Where do you see conversational design going as we start to write more content for help, IoT, and other content outputs? Put your comments below.