Technical and social challenges of conversational design — uxdesign.cc – User Experience Design

I made my website conversational. Here is what I learned.

Source: Technical and social challenges of conversational design — uxdesign.cc – User Experience Design

Thanks to Madonnalisa Gonzales Chan for posting this on the Content Strategists’ group on Facebook.  This is an excellent article that starts to delve into the idea of how one would create UX content to interact with people.  As I’ve been working in UX creating some of this style of text (but definitely not anywhere close to this deep), I found this fascinating, and the journey that the author took in exploring this brought up points that I hadn’t thought of, as well as points I could relate to.

What do you think? Where do you see conversational design going as we start to write more content for help, IoT, and other content outputs? Put your comments below.

–TechCommGeekMom

About TechCommGeekMom

Danielle M. Villegas is a technical communicator who has most recently worked at the International Refugee Committee, MetLife, Novo Nordisk, and BASF North America, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog, TechCommGeekMom.com, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. You can learn more about Danielle on LinkedIn at www.linkedin.com/in/daniellemvillegas, on Twitter @techcommgeekmom, or through her blog.
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