Category Archives: Uncategorized

Not all personas are alike!

Had to share this out–got this from Kirk St. Amant, who got it from Maks Giordano and Hilary Marsh. This is why personas can help a little, but not always a lot, and why understanding your audience’s needs–not who they … Continue reading

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An invisible disability is still a disability–even at work.

Today was a typical day for me, in that I had to deal with my son’s frustration with his schoolwork. For those who haven’t read this blog for very long, he has Asperger’s Syndrome, a high functioning form of autism. … Continue reading

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I’m a writer. So, explain to me why I should know HTML?

It’s been a while since I’ve written here. It’s been a very busy year! I’ve started articles for the blog, but then forget or don’t finish them. I’ll catch up eventually. In the meantime, this topic has been really relevant … Continue reading

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Keep your (digital) motor running…

Wow, it’s 2021 already? Geez, I know I haven’t written here in a while, but it was longer than I thought. I did start a post at the beginning of the year, but then decided not to publish it because … Continue reading

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So, how was your 2020? Good for you, too?

Let’s face it–2020 was a horrible year for everyone for a variety of reasons. And it was no different for me. One of the things I’m trying to do as I reflect back is understand how lucky I was in … Continue reading

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The Nine Principles of UX Design Psychology: Can You Predict the Behavior of Your Users?

You design not a product, you design interaction with the user — the psychology for UX design Source: The Nine Principles of UX Design Psychology: Can You Predict the Behavior of Your Users? Thanks to CJ Walker for originally posting … Continue reading

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LavaCon 2020 is coming up! Get my special discount!

As 2020 winds down, there are still a few more virtual conferences that are scheduled, and among them is the very popular LavaCon.  I have attended them in Portland, and it was my introduction to the tech comm conference scene, … Continue reading

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Why We’re Moving From Content Strategy to Content Design

After over a decade of pushing to make our product experiences simple, straightforward and human, our Facebook Product Content Strategy… Source: Why We’re Moving From Content Strategy to Content Design This is interesting, and might help those of us who … Continue reading

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A memorial tribute to Donn DeBoard, 1954-2020

This past week has been rough. One of my friends and tech comm mentors, Donn DeBoard, passed away.  He was one of my biggest advocates, and I will sorely miss him.  I wrote a memorial announcement that’s going to be … Continue reading

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Work with Persona — Beyond Empathy Map

Step to facilitate the user-centered design process Source: Work with Persona — Beyond Empathy Map Kirk St. Amant posted this on Facebook today, and I found it interesting. I’m not sure that I’ve always been taught to include empathy and emotions into … Continue reading

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