See on Scoop.it – M-learning, E-Learning, and Technical Communications
How anyone can become proficient in an application’s use if they try.
This is a great story about tech comm inititative by Colum McAndrew. His story is important not so much because he learned and thought about finding solutions using Framemaker (which is great in itself), but because it’s about how he really thought about better solutions, and sought to find a way to make things more efficient and streamlined the process. It just so happens that Framemaker was the tool of choice in this instance. How often have you looked at a software tool and thought that it could be the answer to all the problems you’ve had with your documentation, even if it’s something that would take a while to make it work? I think this story is definitely worth reading, and it inspires me. I hope it inspires you, too.
–techcommgeekmom
See on www.cmcandrew.com
TechCommGeekMom 
Inspiring story. Thanks for passing it along, Danielle. As Colum says, you have to invest some time to learn what a software tool (FrameMaker or any other) can do and to strategize the best ways to use it. When I started using FrameMaker, it intimidated me. Gradually, I got a sense of how it “thought” and all the things it could do that I had never imagined. I’m grateful to the colleagues who showed me certain features that I wouldn’t have known to explore—people like Colum who had figured it out and took the time to share.
Thanks Danielle although I really should practice my French spelling 🙂