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Is there a product (FrameMaker) expert here? | The RoboColum(n)

See on Scoop.itM-learning, E-Learning, and Technical Communications

How anyone can become proficient in an application’s use if they try.

Danielle M. Villegas‘s insight:

This is a great story about tech comm inititative by Colum McAndrew. His story is important not so much because he learned and thought about finding solutions using Framemaker (which is great in itself), but because it’s about how he really thought about better solutions, and sought to find a way to make things more efficient and streamlined the process. It just so happens that Framemaker was the tool of choice in this instance. How often have you looked at a software tool and thought that it could be the answer to all the problems you’ve had with your documentation, even if it’s something that would take a while to make it work? I think this story is definitely worth reading, and it inspires me.  I hope it inspires you, too. 


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Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog,, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She is very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, and is currently serving on three STC Board committees. You can learn more about Danielle on LinkedIn at, on Twitter @techcommgeekmom, or through her blog. All content is the owner's opinions, and does not reflect those of her employers past or present.

2 thoughts on “Is there a product (FrameMaker) expert here? | The RoboColum(n)

  1. Inspiring story. Thanks for passing it along, Danielle. As Colum says, you have to invest some time to learn what a software tool (FrameMaker or any other) can do and to strategize the best ways to use it. When I started using FrameMaker, it intimidated me. Gradually, I got a sense of how it “thought” and all the things it could do that I had never imagined. I’m grateful to the colleagues who showed me certain features that I wouldn’t have known to explore—people like Colum who had figured it out and took the time to share.

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