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Eddie Izzard Understands Content Strategy

Eddie Izzard Photo courtesty of omg.yahoo.com
Eddie Izzard
Photo courtesty of omg.yahoo.com

My husband and I had a rare date night last weekend to celebrate our 15th wedding anniversary, and we celebrated by going to Philadelphia to see British comedian Eddie Izzard. I love Eddie Izzard’s style of standup comedy, because he mixes up intellectuality with the absurd, and it works brilliantly. If you don’t believe me, go to YouTube, do a search on him, and watch any of his routines. (Two are at the bottom of this post–read on.)

During the show, he talked about how he’s been learning several languages so he can deliver his routines in several countries. He’s already fluent in English and French, and he recently added German to his list, with Spanish, Russian and Arabic planned for the near future. That’s fairly ambitious for anyone to learn so many languages! However, as he started to use other languages, he’d run into some issue.

He’s retold the story for interviews as well, so here’s how it was described in the Boston Globe, which is better than I could muster:

Performing stand-up in another language isn’t as simple as translating the words. Particular phrases that have certain weight or provoke specific images in English can fall flat in another language. Izzard found this was true in his shows in Berlin. There is a routine in his current show about aging, how when people are young, their bodies are trim and fit, but as adults, “our bodies are like two weasels covered in gravy nailed to the back of a tractor.”

When a joke depends on wordplay like that, it tends to fall flat in translation. When Izzard does a literal German translation of it, his speech is full of spiky consonants. “It took me ages to learn to say that phrase,” he says, “and then I found once I was saying it well, the Germans would just stare at me and go, ‘What?’ There was too much wordplay. So I had to change it to, ‘Our bodies are like two washing machines filled with frogs that have been sat on by elephants.’ ”

Because he had to translate it and make sure it worked, “Force Majeure” is the first of Izzard’s shows to be completely scripted. His brother, linguist Mike Izzard, helped him make the transition into other languages.

He will have no such concerns doing his usual improvising in English. “Certain bits in English I’ve actually sorted out, ‘Well, that actually flows well,’ ” he says. ‘Whereas some bits are designed to be extemporized each night, to be improvised each night.”

What does this have to do with content strategy? It’s a huge part of it–TRANSLATION AND LOCALIZATION. Izzard found that merely translating his material wasn’t enough. It would lose its meaning and impact if translated word-for-word into German. Even during the show I was at, I heard him correcting himself a few times by catching himself using British terminology and switching it to American terminology for better understanding. As the Boston Globe article said, in order to make sure that the show he’s presenting now is fairly standardized, he had to come up with a strategy–in this case, a full script rather than only a mental outline of topics to cover in order to make the content consistent, thus making it easier to translate. By writing a script, he’s single-sourcing his content so his audiences can have a singular experience. But in translation, he realized that localization is a big part of it, whether it’s changing from British phraseology to American phraseology, or changing the story a little so it fits better in the language, as he had to do for German in the example above.

The view from our seats at the Forrest Theater in Philadelphia, PA, 3 May 2014.
The view from our seats at the Forrest Theater in Philadelphia, PA, 3 May 2014.

As we develop our own content strategy, translation and localization need to be a big consideration, even if you don’t think it will be a concern. It can have a big impact on your message, as Eddie Izzard discovered.

And if you don’t know understand this yet, I think we’ll have to get Mr. Stevens to straighten things out. PANG! See these Izzard videos to understand the power of Mr. Stevens.–see part one and part two. (Note: NSFW language used, but pretty funny. He did a different variation of the Mr. Stevens song for us to the tune of “America the Beautiful,” which I liked better than the version presented here in part two. Localization for the city where the US declared its independence. 😉 )

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Adobe Day at #STC14 Will Be Looking Towards the Future!

Doc and Marty McFly can't believe the fabulous information they are getting at Adobe Day @STC Summit 2014 . (They already went, and said it was fantastic--not to be missed!)
Doc Brown and Marty McFly can’t believe the fabulous information they got at Adobe Day at the STC Summit 2014. (They already went, and said it was fantastic–not to be missed!)

With each big conference that I attend, I always look forward to Adobe Day, and Adobe Day at the 2014 STC Summit is no exception.  You’ve probably read my past posts about Adobe Day from other conferences, so you know how rich in information they are. I’ve learned an enormous amount of information FOR FREE that would otherwise cost thousands of dollars from the leading experts in the field. It’s hard to find that anywhere else.

On Sunday morning, May 18th, 2014, Adobe is once again putting together a stellar group of technical communications luminaries to set our imaginations on fire! This year’s theme appears to be, “Vision 2020: The Demanding Job of a Technical Communicator.”  Based on the descriptions of each speaker’s talk during this morning session, each will be providing advice and tools–free of any product promotion–that can help make our demanding jobs easier and more productive.  I’ve heard all the speakers before in one way or another, and I can tell you that all of them are top rate. Most of them have spoken at previous Adobe Day events, and they are invited back time and time again because they have valuable information to share.

Kapil Verma of Adobe will be speaking about who he thinks are today’s technical communicators (hint: there’s more than one type!). Marcia Riefer Johnston will be talking about single-sourcing techniques she used to save her company USD$16,000! I’ve taken Marcia’s writing workshop and read her book, so I can tell you she have some marvelous tips. Kevin Siegel will be talking about how to combine something I love–e-learning–with technical documentation to make the documentation more dynamic and valuable! I’m looking forward to that.  Bernard Aschwanden–the STC’s newly elected vice-president–will be speaking about using content strategy to help promote revenue growth. And last, but not least, a panel including all the speakers plus Tom Aldous of Acrolinx, moderated by Matt Sullivan, looks like it will be quite the lively talk.

Did I mention that breakfast, snacks, and lunch are included, too? And it’s FREE?

I know–you are saying, “Great! I want to go! I don’t want to miss out on this!” Great! But you do have to register so that Adobe knows you are coming! Make sure you register by 11:59 PM PDT on May 16th, because you don’t want to miss out!

Register for Adobe Day @ STC Summit 2014

I will be covering the event LIVE on Twitter from my @techcommgeekmom account, so make sure to follow along, even if you are attending!

See you there!

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Writing Mobile Documentation: Rewrite or Cut — with Neil Perlin

After a few years of talking through social media alone, I had the pleasure of meeting Neil Perlin in person at the STC-PMC conference a couple weeks ago. I attended one of his presentations as well at the conference, and throughly enjoyed listening to him talk about mobile and other emerging technologies. I also enjoyed talking with him directly about these topics as well. He gave me some great personal advice along the way, and look forward to receiving more of his advice as time goes on. I’ve been a fan of his work, and I can understand why he’s a very popular speaker.

Neil gave a great presentation online through the TC Dojo by Single-Sourcing Solutions about writing for mobile, and it ties in very nicely with the presentation that I gave at the eLearning Conference 3.0 at Drexel University last week as a follow-up.  Here’s Neil’s presentation–I highly recommend watching it to get some great ideas about how to approach writing for mobile, whether it’s for technical communication or m-learning:

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Trust your Instincts!

Mind_Blown_AwayIt’s amazing the kind of revelations you can have in the slight delirium of being sick.

At this writing, I’m suffering from a bad cold. I’ve had worse, but this one has still knocked me down enough that I’m not getting much sleep at night, so I’m definitely feeling “out of it”.  Yesterday, after I had finished working for the day, I tried to take a nap to help. Instead, I couldn’t sleep not only because I was coughing, but I had a hundred thoughts running through my head. For some odd reason, I started thinking about a job that I had years ago. In the many years I’ve worked, it was the only job in which I was outright dismissed. I don’t mean laid off or my contract ended. I was sacked. That was about fourteen years ago. Now, granted, I was miserable in that job, and cried every day. I was trying to figure a way out of the job, but they let me go instead. I didn’t like that, because I wanted to go out on my terms, not theirs, and they were really rude when letting me go.

I was a project manager for a global news agency, working on a business project that they had. I was still very green as a project manager, and I know I was their second choice when hiring. I had the option to take another job for an e-learning firm, which in retrospect I probably should’ve taken, but hindsight is 20/20.  It was an industry I was unfamiliar with, and my manager was not exactly very good at explaining to me what he wanted me to do with the project. I was rather intimidated by him, so even if I asked questions, I got unclear answers, and I got the impression he didn’t like to be bothered.

But as I was thinking about this situation yesterday and how rotten I felt at that job, I remembered an initiative that I tried that my manager thought was a waste of time, but in retrospect I know was actually on the cutting edge.  Since the job I had before this particular job was as a content project manager creating web courses for one of the first e-learning dot-coms out there, I put my knowledge to use.  The news agency was sending me and others out to various clients and newspapers to personally train others on how to use our specialized CMS product used to place advertising information. I got the notion that we could save some money and time out of the office if we created a basic online tutorial that anyone could access. Pretty good thinking, right? I created the course, and presented it to my boss. He had some others review it with him, and they ripped it to shreds. No, it wasn’t perfect, but heck, it was on the right track, but they weren’t going to admit that. Without any guidance or constructive feedback about my own project or any others I was working on, I was eventually let go. The job has haunted me for years. It’s taken me almost a decade and a half to regain some of the confidence I had back then when I first started that job.

As I laid in bed yesterday trying to nap, I realized that in the long run, I had done something right. The news agency was not smart enough to see the benefits. I knew e-learning was the way to go, and the simple tutorial I created would have saved thousands of dollars in travel costs for the company. It was forward thinking for 14 years ago.  Many companies today are still getting on board with online training, yet here I was trying to bring this global news agency into the 21st century ahead of the rest. They missed out.

The point of this story is this: don’t be afraid to be forward thinking when it comes to tech comm. I try to stay on top of the latest trends and thoughts about different tech comm and e-learning topics because I know that this brings value to a company. Whether it’s adopting DITA practices in content strategy, or employing m-learning, forward thinking is what is going to eventually separate the innovation of one company from another.  Granted, not all higher-ups are going to always listen to your forward thinking, but it takes only one time for someone to hear you and help move things forward in a positive direction.  Hanging back in the past and taking the attitude of “This is the way we’ve always done it” isn’t going to work anymore. Technology is moving too fast to keep that attitude. Yes, there’s some risk involved, since no one knows what’s going to work best and be adopted as a standard in the future.  Unless you take that first step, you are never going to find out.

Being a technical communicator these days means being on the cutting edge, and finding new ways to disseminate content, whether it be print or digital. Your customers are keeping up with new technologies and methodologies, so you should too.

I can look back now at that news agency job and realize that while I might have failed at that job, I did some things right. I look back at other jobs as well where I made forward-thinking suggestions that weren’t taken while I was there. I would often find out after I left that I was on the right track, and their inability to act would catch them off-guard later.  Be the one to speak up.

One reason I like the job I have now is that I can speak up and put ideas forward. Some are accepted, and some aren’t, but at least they are considered. In some instances, a company knows they have to move forward, but they don’t have the resources or support, but they continue to push the initiative. I feel better knowing that I’m taking pro-active steps to move in new directions, which benefit both me and my company in the long run.

Have you had any realizations that you were ahead of the curve after the fact? Share your insights in the comments.

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2014 eLearning Conference 3.0 at Drexel University – Slides!

Today was a bit of a new achievement for me.

I broke out of the tech comm mold a little bit, and actually did an e-learning, or more specifically, an m-learning presentation today at the e-Learning Conference 3.0 at Drexel University in Philadelphia today. I was totally out of my comfort zone, because while I love to talk about and share what I know about m-learning, I’m not an m-learning professional, meaning this is not something I do everyday like the rest of the attendees. I also had never been in front of such a large group (there were 50+ people in the room! New record for me!), and among those who DO use e-Learning everyday. I was grateful that I had people come up to me and tell me they liked my presentation. I was glad that at the end of my presentation, I was able to get a conversation going in the room about m-learning practices.

Not bad for a content strategist, eh? 😉

Due to popular demand (okay, some attendees asked for it), here are the slides that I used. If they don’t make sense for some reason, feel free to ask questions in the comments, or email me directly.

Enjoy!