Posted in Uncategorized

What is conversation design?

Scotty talking to a computer mouse.
When going back in time in Star Trek IV, Chief Engineer Scott forgot that there wasn’t AI in the late 1980s.

 

 

 

 

 

 

 

Thanks to Donn DeBoard for posting this on his LinkedIn feed. This is a really good site for something that all technical communications professionals should be looking at, even if they don’t do something related to it now. This is what the future is going to look like, and we are the pioneers.

Read this page and its subsequent pages from Google about conversation design:
https://designguidelines.withgoogle.com/conversation/conversation-design/what-is-conversation-design.html

What do you think of conversation design? Include your comments below.

–TechCommGeekMom

Author:

Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog, TechCommGeekMom.com, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She is very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, and is currently serving on three STC Board committees. You can learn more about Danielle on LinkedIn at www.linkedin.com/in/daniellemvillegas, on Twitter @techcommgeekmom, or through her blog. All content is the owner's opinions, and does not reflect those of her employers past or present.

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