Thanks to Craig Cardimon for finding this article and posting it on Twitter.
This is a great article about what UX writing is about. This is what I did for about six months last year for a global insurance company, where I worked on their global customer portal. It sounds like something that would be rather easy. Sometimes it was, and sometimes it wasn’t. Fortunately, between my fellow UX writer, myself, and the rest of the UX teach of information architects and designers, we came up with some really high quality content that I imagine is now out there in the world. Part of what this article doesn’t include is that it’s not only research, writing, and design involved, but there’s also editing and documenting the process. A good chunk of what we created was not only the work that would be seen by the customers, but also style guides and other documentation to ensure that there was a consistency in the product between writers. My work would look like my co-writer’s work, and vice-versa.
What do you think? Do you think UX writing is a specific type of writing compared to some other types of technical writing? Include your comments below.