I wanted to create an Outlook 2013 email rule to respond to emails sent to a specific account. The rule requires an email template. Not knowing how to create one, I looked for the help icon. And ke…
Great article by Ed Marsh. He makes a good point. People still look for help, and since most of it is automated these days, it would make sense for users to be able to find it easily! Read this article. Sounds like a great conversation to have.