I wanted to create an Outlook 2013 email rule to respond to emails sent to a specific account. The rule requires an email template. Not knowing how to create one, I looked for the help icon. And ke…
Source: edmarsh.com
Great article by Ed Marsh. He makes a good point. People still look for help, and since most of it is automated these days, it would make sense for users to be able to find it easily! Read this article. Sounds like a great conversation to have.
–techcommgeekmom
See on Scoop.it – M-learning, E-Learning, and Technical Communications
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About TechCommGeekMom
Danielle M. Villegas is a technical communicator who has recently started her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, and BASF North America, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog, TechCommGeekMom.com, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. You can learn more about Danielle on LinkedIn at www.linkedin.com/in/daniellemvillegas, on Twitter @techcommgeekmom, or through her blog.
