My latest post on the STC Notebook is up! The article is a reflection about a recent encounter I had at the STC Summit about a month ago. I’d like to hear your opinion about the question I ask at the end!
Check it out here:
Villegas Views: Digital Content is Not the Only Content Out There
My husband and I had a rare date night last weekend to celebrate our 15th wedding anniversary, and we celebrated by going to Philadelphia to see British comedian Eddie Izzard. I love Eddie Izzard’s style of standup comedy, because he mixes up intellectuality with the absurd, and it works brilliantly. If you don’t believe me, go to YouTube, do a search on him, and watch any of his routines. (Two are at the bottom of this post–read on.)
During the show, he talked about how he’s been learning several languages so he can deliver his routines in several countries. He’s already fluent in English and French, and he recently added German to his list, with Spanish, Russian and Arabic planned for the near future. That’s fairly ambitious for anyone to learn so many languages! However, as he started to use other languages, he’d run into some issue.
He’s retold the story for interviews as well, so here’s how it was described in the Boston Globe, which is better than I could muster:
Performing stand-up in another language isn’t as simple as translating the words. Particular phrases that have certain weight or provoke specific images in English can fall flat in another language. Izzard found this was true in his shows in Berlin. There is a routine in his current show about aging, how when people are young, their bodies are trim and fit, but as adults, “our bodies are like two weasels covered in gravy nailed to the back of a tractor.”
When a joke depends on wordplay like that, it tends to fall flat in translation. When Izzard does a literal German translation of it, his speech is full of spiky consonants. “It took me ages to learn to say that phrase,” he says, “and then I found once I was saying it well, the Germans would just stare at me and go, ‘What?’ There was too much wordplay. So I had to change it to, ‘Our bodies are like two washing machines filled with frogs that have been sat on by elephants.’ ”
Because he had to translate it and make sure it worked, “Force Majeure” is the first of Izzard’s shows to be completely scripted. His brother, linguist Mike Izzard, helped him make the transition into other languages.
He will have no such concerns doing his usual improvising in English. “Certain bits in English I’ve actually sorted out, ‘Well, that actually flows well,’ ” he says. ‘Whereas some bits are designed to be extemporized each night, to be improvised each night.”
What does this have to do with content strategy? It’s a huge part of it–TRANSLATION AND LOCALIZATION. Izzard found that merely translating his material wasn’t enough. It would lose its meaning and impact if translated word-for-word into German. Even during the show I was at, I heard him correcting himself a few times by catching himself using British terminology and switching it to American terminology for better understanding. As the Boston Globe article said, in order to make sure that the show he’s presenting now is fairly standardized, he had to come up with a strategy–in this case, a full script rather than only a mental outline of topics to cover in order to make the content consistent, thus making it easier to translate. By writing a script, he’s single-sourcing his content so his audiences can have a singular experience. But in translation, he realized that localization is a big part of it, whether it’s changing from British phraseology to American phraseology, or changing the story a little so it fits better in the language, as he had to do for German in the example above.
As we develop our own content strategy, translation and localization need to be a big consideration, even if you don’t think it will be a concern. It can have a big impact on your message, as Eddie Izzard discovered.
And if you don’t know understand this yet, I think we’ll have to get Mr. Stevens to straighten things out. PANG! See these Izzard videos to understand the power of Mr. Stevens.–see part one and part two. (Note: NSFW language used, but pretty funny. He did a different variation of the Mr. Stevens song for us to the tune of “America the Beautiful,” which I liked better than the version presented here in part two. Localization for the city where the US declared its independence. 😉 )
As disappointed as I was that I’d have to return my Google Glass because it really wasn’t in the budget, I knew there was a 30-day trial to use Glass, so my husband suggested that perhaps I should give the trial a whirl, and if I still liked it, I could purchase it again later when the price goes down. I wasn’t keen on the idea because I was afraid that if I liked the product enough, I’d be reluctant to return it. Despite his encouragement to try Glass first, my husband didn’t help the cause, as he’d constantly be emailing me negative articles about Glass.
Nonetheless, I decided that I’d forge ahead and give Glass a try. I didn’t even last one morning.
Upon receipt of my Google Glass, the Glass didn’t have enough charge to even set up my account on the device out of the box, so I had to charge it overnight. Even with an overnight charge, it was only at 88%. Something’s not right with that. You’d think that with such a small device that a) there would be just enough charge in it to set it up, at least, and b) that charging it overnight would put it at 100%. So, not a good start, but by the next morning, 88% was enough power to be able to set the device up.
Now, I hate to compare apples to oranges, but I couldn’t help but make mental notes of how much the experience was nothing like dealing with an Apple mobile device. Yes, I know that Glass is not a smartphone, but it does connect to one’s smartphone, after all. I’ve done the set-up of my son’s Android smartphone (and I will admit, I’m no Android expert) and set-up 4 iPhones and 2 iPads over the years, so I think I have a good idea of what a good out-of-the box experience should be. I’m also fairly adept at figuring out new technology, and have been the “tech person” in my family for decades, even before digital technology was mainstream. Add to those credentials that I am a technical communicator, so figuring out how to set a digital wearable device should be par for the course.
When I used an iPhone for the first time, I could figure out everything instantly. Apple walks you through set-up directly on the device, and nothing extra has to be done on another device paired up to it. Google Glass had some directions in the viewing screen (for lack of a better term), but it took me a while to set the device up so that it could connect to my phone and read the QR code that the app had to read to connect and activate the account. I had also read the Google Glass online help files on my laptop as I was doing this. It’s not a good sign, to me, if I have to read the website simultaneously while setting the device up. Even then, the directions weren’t that great. It assumed that everything would go smoothly, so set-up would be a snap. However, mine was not, and I couldn’t find any answers to problems I had.
Eventually, I did figure out how to get Glass set-up. I was connected to my Google account, and ready to go. It was early in the morning, and I decided to try it out, let me son see how it worked, and my husband was curious to see how it worked, too, even if he was the naysayer against it. Because I didn’t want to accumulate too much personal content on the device, I tried to be careful about not taking video or photos, as I needed to learn how to download apps and manuever the device first. My son liked what he saw, and I had him do the instruction, “OK, Glass, Google Minecraft,” and it did. He liked it. But, being that he is a rambunctious 12 year old boy, I didn’t want him wearing this expensive device for long. It was then my husband’s turn.
Before I could try to instruct him on how to manuever the device, my husband decided that he already knew how to use it based on viewing the Saturday Night Live skit from a while back. I scolded him for just trying to do things randomly, and I wanted him to give them back to me if he wasn’t going to give me a chance to explain how to use them properly–based on my limited knowledge at that point. The next thing I know, he proclaims, “OK, Glass, take a picture.” In full glory, in my rumpled NJIT pajamas, angry face, and Polish chicken hair because I had not gotten ready for the day, he had a photo of me. I was not happy about that. He then asked, “If I wanted to send this, what would I do?” At this point in the story, he and I differ on the account, but since it’s my blog, I’m telling it my way. He started to say, “Would you say, ‘OK, Glass, send an email…’?” and when he realized that he’d actually be sending an email, it opened up to THAT PHOTO. “Oops!” he claimed, and tried to back out of it. He did say, “Cancel,” a few times, but nothing happened. But somehow, the photo did get sent, and it was sent to the first person listed on my Google + list, whom I don’t know personally! How embarrassing! I had to get on my laptop later, and send a note to her in Google+ explaining the situation, that I wasn’t sending a photo of a crazy, angry bag lady on purpose, etc. By that time the Glass was confiscated, that was enough to get me on the wrong foot with the device even further.
After everyone had left for school and gone off to the office, I had a little time to myself to try to figure more about this. One of the biggest flaws I saw with this device is that it’s not intuitive. As I mentioned, the set-up was not smooth at all. I found that I couldn’t figure out for the life of me how to delete the photo or the Google search from the Glass unless I reset the device back to factory settings. That can’t be right. Additionally, I couldn’t figure out how to get to a screen to add apps. Again, that doesn’t make sense. So, I went back to the Google Glass Help online to try to figure that out. I couldn’t find any instructions on how to add apps. Additionally, I saw that there were less than two dozen apps available at all! Geez, that doesn’t seem like a lot. I know that this is a product that’s still in development, but you’d think that after a year, Google would have more apps than what I saw.
So, when I took into account how the product wasn’t intuitive, had very few apps, had no ability to delete things (I was able to delete the photo in my Google account via my laptop, but shouldn’t be), plus the exorbitant price, I succumbed to what my husband had been telling me all along. It wasn’t right for me. So, I called Google to ask for the return labels so I could send it back and get my full refund.
Believe me, I was really frustrated with this product. Although my family thought it was cool, they also felt that it wasn’t so easy to figure out how to use it seamlessly, and we’re all fairly technical–even my son. But for something that was the price of two new iPad Air devices or laptops that had much more functionality, I had one funny pair of electronic eyeglasses that didn’t do a whole lot. The experience was disappointing, and I didn’t want to pursue it further–that’s how frustrating it was in one morning. To quote my husband, “If Apple had come out with these instead of Google, it would be cheaper and it would be a completely different experience.” This is coming from a guy who’s very reluctant to use Apple products in the first place, and he even came to this conclusion. The sad thing is, he’s right. When watching that SNL skit again after this experience, my experience wasn’t too different, except the character in the skit got apps on his Glass, at least. The scary thing is, that skit was done a year ago, and nothing has changed since that time!
Despite this less than stellar experience with emerging technology, I think if the price came down significantly, the intuitiveness of the product was better–including understanding how to delete content and add apps, and there were more apps to use, then I’d definitely reconsider getting Glass again in the future. The product isn’t ready for primetime, in my opinion. Even the iPhone had more features on it when it first came out in the first year than this has. I initially got interested in Glass after seeing my friend, Marta Rauch of Oracle, using them, and seeing her presentations about the product’s many capabilities. I wouldn’t have rushed to purchase the product and have a chance to use them if I didn’t believe that there was a true potential in the product. I think Marta has more of a chance to play with them and see the potential because she uses them professionally as well as personally. Part of her job is seeing how Glass can be integrated in projects and products that she’s working on at Oracle. I don’t have any such projects or products I’m trying to develop. And as I said, I do think there is potential for a wearable smart device.
I don’t think Google Glass in its current state, however, is the product for me right now. Once some of these issues are fixed, I’ll see about giving it another try. Believe me, I’m really disappointed, but at least I can get my money back, and Google is being fairly cool about me returning it. And yes, I’ve given them this feedback–twice.
Do you think I didn’t give it a chance? Do you think I was crazy to even try it in the first place? What do you think about such devices? You can put your response in the comments section below.
My husband found this on Digg, and shared it with me. Yes, English is crazy, but we love it anyway. 🙂 It’s no wonder that we have translation issues with it sometimes!
Watch this video and enjoy:
I could’ve have sworn that I had the video below posted somewhere on this blog as well, but I couldn’t find it. This one is great as well.
http://www.youtube.com/watch?v=2_dc65V7DV8
What do you think? Write your comments below!
Today was a bit of a new achievement for me.
I broke out of the tech comm mold a little bit, and actually did an e-learning, or more specifically, an m-learning presentation today at the e-Learning Conference 3.0 at Drexel University in Philadelphia today. I was totally out of my comfort zone, because while I love to talk about and share what I know about m-learning, I’m not an m-learning professional, meaning this is not something I do everyday like the rest of the attendees. I also had never been in front of such a large group (there were 50+ people in the room! New record for me!), and among those who DO use e-Learning everyday. I was grateful that I had people come up to me and tell me they liked my presentation. I was glad that at the end of my presentation, I was able to get a conversation going in the room about m-learning practices.
Not bad for a content strategist, eh? 😉
Due to popular demand (okay, some attendees asked for it), here are the slides that I used. If they don’t make sense for some reason, feel free to ask questions in the comments, or email me directly.
Enjoy!
TechCommGeekMom 
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