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Is a membership into a professional society worthwhile?

Yesterday was a gray, blustery Saturday, where it would’ve been easier to stay in bed, drink some hot tea, and curl up with a good book. Instead, I was actually happy to go out in the horrible weather, because I was meeting up with a fellow STC member who lives about an hour’s drive away from me here in New Jersey. Over the years, we’ve become good friends, and we always have a good time together when we do get together. I ventured out to meet up with her for lunch, and we talked for almost 4 hours (and could’ve talked longer).

Why should you care about that? Well, one of the things that the STC friend and I talked about was that STC has a unique culture that if you choose to get involved and embed yourself into the Society, you not only reap the benefits of learning professional skills, and networking with others, but there’s a real sense of support in STC. My friend mentioned that she’s been involved in other professional communities, and very often, it’s more about one-upmanship amongst the members, volunteers, and leaders. While you can make connections, it’s every person for themselves. My friend commented that one of the reasons she’s been in the STC for so long (and she and I started with STC within a year or two of each other, coincidentally), was that the sentiment of “every person for themselves” really wasn’t present in this community. The general vibe truly was one of consistent support for each other and for the Society.

I have to agree with her! Since I truly started getting more and more involved with the Society, I’ve had nothing but support as I’ve ventured along. The members are genuinely friendly overall, and the passion they have for technical communication is palpable. Almost everyone I’ve met is a tech comm geek. Conversations are passionate about content strategy, proper grammar, UX writing, technical writing, and nowadays, conversations about AI. When I entered this profession, I figured it was going to be people who were rather dry because of the type of work we do. I’ve found that the opposite is true, and my friend commented the same. We noted that technical writers are not boring or strictly the grammar police (okay, we ARE the grammar police), but rather we are a lively group with creative tendencies. When you look at the outside hobbies of most of the people we know, there are artists of all mediums (we do have the Tech Comm Knitting Cabal, after all), musicians, actors, food and libation connoisseurs, people who participate in historical societies, and other fascinating hobbies. Don’t let the concept of most technical writers being introverts fool you! (I mean, many are, but not around other technical communicators.) All those interests aside, these are generally not mean-spirited people.

Why is this important? Speaking only for myself, I can say that in all these years that I’ve been involved with STC, I’ve been allowed to take calculated risks and test the waters when I want to try out my project management and leadership skills. As a contractor, one never really gets the opportunity to show or grow in those skills because you aren’t somewhere for very long or you’re in a position–or rather not in a position–to be able to learn how to take the reins of a project because you are a temporary worker. As an STC volunteer, I’ve had so many opportunities to gain experience as a community leader when it couldn’t happen professionally due to my being a contractor. At the same time, one of the things I’ve learned at STC is that a) you can’t exactly terminate a volunteer (it’s very difficult), but b) it’s also a safe place to make mistakes for the same reason. You can try again, and you have the support of your fellow community members who want you to succeed.

My friend noted the same thing for herself. She’s held various community positions, and at one point, we ever worked together on a committee. While we have our home state/location in common, we come from very different backgrounds and experiences, and we both were able to see how we could bring our collective strengths to the table. I think she was the first chairperson I met of any kind who clearly understood and always tried to put forth that she understood that our volunteering wasn’t our job, and that we did have lives outside of STC and she respected that. That was a great example for me to follow, especially since I always wanted people to understand that I was giving all I could within my bandwidth. That said, she and I also agreed that you get out of STC what you put in, and that as a volunteer, if you make the commitment to do something, you really need to do you best to stick with it and not sign up for something just to have your name on the committee roster.

The one thing that we also noted–which isn’t always possible–is that member try to make the trip to the STC Summit if they can–at least once. We’re a global organization, so it’s nice to be able to put actual humans with names and photos and videos of people we’ve met online over time. You also meet a lot of new people in the process, too. This not only builds up your professional network, but so many of the people I’ve met have become my friends.

Due to the nature of my job and my responsibilities at home, I really don’t get out much, despite what people things of me as an extrovert. But I was thinking of all the people who I’m hoping to get together with this year outside of Summit, and they are all STC people. These are all people who have my back, and I have theirs. And that’s saying something on my part, because I don’t throw my support to people lightly. You have to earn that right and trust from me. These are people that I’ve learned to respect and learn from, as well as have a good giggle with sometimes. Even yesterday with this friend, we talked about STC things, technical communication things, and things simply going on with our lives, like trivia contests and travel.

STC, through all the ups and downs that have gone on in recent years, is my “home”. It’s been there to support what I do, and connected me with others who are as passionate about tech comm as I am. I don’t feel alone. I feel empowered. When I didn’t have a job, my STC community was there for me to help me move forward. My friend and I talked about “company culture” and how many companies will talk the talk but don’t always walk the walk–that it’s more lip service or propaganda than actual “family”. I mean, it’s your employer, not your actual family. STC feels different in that it IS family in a sense. It’s a positive “company culture” that is real, and as a Board Director now, I work with others who are as passionate as I am to keep that culture and community going as the world and the world of tech comm transforms. It’s a constant.

So, have I been assimilated? Yes. Resistance is futile for me.

Have you experienced either the good–or not so good with an association that you are affiliated with? Include your comments below.

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Google’s AI Assistant kicks it up a few notches!

This just came out in the news today, which I saw through the Mashable feed.  Google’s AI Assistant is really learning how to interact using natural language in a big way. The future, if it’s not now, is coming very soon!

If this is truly working, and I’m guessing it’ll be available to the public soon enough, it’s going to be kicking the back end of Siri and Alexa and Cortana.  I’ve used Siri for a while now, and it’s not perfect, but it’s okay–it’s gotten better over the years.  Alexa has been a bit of a disappointment to me–Siri can usually do better.  With mixed results from those two, I haven’t really ventured into trying Cortana, but I’m willing to bet that it’s still not as developed as the Google Assistant.

How does this affect technical communicators? Big time.  From what I can tell, this is about the chatbots and machine language learning that’s been talked about recently. But at the same time, it affects how we communicate through rhetoric or voice.  Sometimes we take actual speaking for granted, and it’s when we try to describe something that one sees clearly that it becomes difficult. Or, sometimes we can write it out well, but can’t explain well in voice.  This means that plain and very clear language is going to be helpful going forward as we develop the content for these AI assistants that will be developing.

Soon enough, we’ll be talking to HAL or to our starship’s computer with ease.

Scotty talking to a computer mouse.
When going back in time in Star Trek IV, Chief Engineer Scott forgot that there wasn’t AI in the late 1980s.

What do you think about this development? It’s exciting to me–enough to make me want to purchase a Google Assistant! It definitely raises the bar for Apple, Microsoft, and Amazon, for sure. Let some healthy competition begin! (And more tech comm jobs associated with it!) Include your thoughts below.

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TechCommGeekMom, where have you been? The Delta Quadrant?

I know you haven’t been in the Delta Quadrant. So where have you been?

OK, so it’s been a while. I know. While I wish I could say that I’ve been on an Intrepid-class Federation starship named the U.S.S. Voyager, sadly that is not the case.

It’s a little hard to be writing blog posts when a) you don’t know exactly what to say after having written hundreds of posts before, and b) you’re just REALLY busy.

2016 was a rough year, but 2017 has also had its challenges so far.  You know that I’m always in some sort of work search mode, and that’s already had its ups and downs for the past few months.  I was excited to get my first independent contract. It was an opportunity to finally flex my e-learning muscles, and do it on my terms.  I started to create a curriculum matrix,  to make storyboards, to write transcripts, test questions, and study guides, and created video training–21 completed videos in about a month. But the contract ended before the full project was completed, and I don’t know what will be happening going forward. There was a big learning curve involved, and after the fact, I’ve realized where I made some wrong moves, but I also learned where I made many right moves as well.  I’ve been mastering TechSmith’s Camtasia during this time, and feel pretty comfortable with it now. I sometimes feel I missed out on one of my many callings as a video editor (although you never know–that might change going forward).  I know that I was producing good content, if I say so myself, so I have to be satisfied with that for now.

I also was the co-chair of the STC-Philadelphia Metro Chapter (STC-PMC)’s annual CONDUIT conference.  Thankfully, that came off with few hitches, and it was well received by everyone I heard from. Some people hadn’t been to the conference in years, and it was a great opportunity for them to see how our conference has grown!  Next year, at this point, it looks like I’ll be the main chair for the event, so it’s going to feel a little overwhelming, I’m sure. Just being co-chair felt overwhelming at times, while trying to work with client deadlines. It stressed me out enough that I even got physically sick for a while. For CONDUIT, the payoff is worth it, and I hope that everyone who is reading this considers coming as a presenter or attendee for next year.

Oh, and I can’t forget that I’ve been studying my DITA by helping someone who is writing a book about it, and I was asked to contribute edits as a beginner who wanted to ensure that they understood the author’s instructions.  That was cool, and helpful.

Kim: Is she kidding us? Overwhelming?
Paris: That’s what she claims. Who am I to argue?

All through this time, as I said, it’s been a bit overwhelming. I realized some missteps with all of it the hard way, as I usually do, but thankfully I have a lot of good people who help me get back up and fight another day. (Photon torpedos are loaded, Captain.)

I spoke to veteran tech comm consultants at CONDUIT and through Single-Sourcing Solutions’ TC Conclave, as well as just talking to other technical communicators when I had the opportunity offline.  All have provided me with advice about how to move forward in the future as an independent consultant, and massaged my ego just enough, knowing how battered and bruised I felt at times.  For that, thanks to all of you. You know who you are.  This is why I get involved with the STC and with other technical communicators.  Five years of networking is finally paying off–you know me, I know you, and I can learn more about things that they don’t teach you in grad school. I benefit from your experiences and I’m grateful.

Kim: I think we should take a ship-wide survey or start a betting pool on what she’ll do next. Who’s in?

So now the question is…what do I do going forward? I’m in limbo once again with timing, figuring out what to do next. At this writing, I’ve decided to lay low for a couple of weeks. I’m concentrating on my VP duties for the STC-PMC for the rest of this program year (two more main events to go right now!), reworking my consultancy’s website (a project temporarily postponed when I started my contract in February), and doing a little bit of project hunting, but nothing too deep just yet.  I have a few leads on things, but I’ve always been hesitant to “count my chickens before they are hatched,” as the saying goes. I’m looking forward to attending the STC Summit in a few weeks in Washington, DC.  I’m getting excited about going, because I realize that it’ll be nonstop tech comm for me almost from the moment I get there! I’ll be with my tribe! I plan to take advantage of seeing all my STC friends–and making new ones as well–in the hopes that my continued networking will help me build my business. I’m looking at things through a slightly different perspective now.

In some ways, I’m still scared to death being “on my own”.  Having survived through my first experience without an agency, though, was exhilarating, and I liked being my own boss and calling most of the shots, and determining how things should be done.  I was able to validate that in many ways, I’m still on the right track, even if things are slow-going right now.

Kim: Captain, there’s something out there!
Janeway: I need a better description than that, Mr. Kim!

I still have a very long way to go, but I’ll find my way eventually. Sometimes I feel like the very green Ensign Kim, who has some knowledge, but still finding my place while trying to make a difference. Sometimes I feel like Captain Janeway, where I feel like I can lead and figure out what needs to be done. There will be Borg, Kazon, Vidiians, and Hirogen to battle along the way, I’m sure. Hopefully my persistence moving forward will get me where I need to go, even if it takes a while.

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Summer 2015 is about propulsion

In my head, I'm running forward. But in reality, I can't run due to my bad asthma. It's the thought that counts! (And I wish I looked as good as this runner!)
In my head, I’m running forward. But in reality, I can’t run due to my bad asthma. It’s the thought that counts! (And I wish I looked as good as this runner!)

I looked at the calendar today and realized that I have about 5 1/2 weeks left in the contract I’ve been at for about 2 1/2 years. You may recall that when I first found out that my contract was ending, I was devastated. I was coming off of a high point in my career where I had participated in a high-visibility project and had done well, and was being recognized for something I had done that was work-related for the first time, and then emotionally shoved down in being told that I wasn’t going to be needed for much longer because they couldn’t find enough work for me to do to justify the cost long term.

Fast-forward to now. There are issues that are still abound, and one of my managers has declared that we needed to work on getting everyone off the “Danielle crack” (which I thought was the funniest compliment I had ever heard). We had to wean people off their dependence on me to get the job done.  With 5 1/2 weeks left on the contract, I don’t know if that’s going to be done, but it’s been made very clear that the end of this contract is the end of this contract. That’s it. No more extensions.

I’m actually fine with that now. I went through a mourning period, like I have many times before when losing a job. I think this one was a particularly tough one to get through because I liked the job, I liked the company, and I liked the people overall. It was my first job after getting my Master’s degree, and I ran with it. I was relied on for UX/UI decisions, technical editing, web design, content management, and content strategy. It got to a point where one of my managers would hand me off to an internal client and just say, “Here,” with a minimal amount of information, and he’d trust me to follow through to the end with no to little intervention from him. I was given autonomy to do what I do best, and I did well. I’ve been in my “zone”. I gained some confidence that I never had before. I think I always knew I had the “mad skillz”, as I like to call them, but no one would let me exercise them or depend on me like at this job. If I said, “this really isn’t user-friendly, and I’d like to change this,” I didn’t get the pushback of, “Well, that’s what the end users are used to, so it stays.” I could freely clean up messes that I saw without getting my hands slapped for doing the right thing. It was liberating–so you can see why, in many respects, I would not want to leave that kind of environment.

But as this contract starts its final weeks, I’m kept busy as usual, but I’m looking ahead. I’m ready to run with the next projects. Of all the ironic things, my horoscope today on Yahoo! described exactly what’s going on. It said,

You can’t decide whether you are excited about your future or if you’re scared of the upcoming changes. Either way, you can tell that the tide is shifting, even if you don’t know which way you want to go. Throwing caution to the wind might be the necessary catalyst that makes your dreams come alive. If you don’t take the initiative today, at least imagine what you could accomplish if you set your mind to it. Share your best ideas with a friend; expressing what’s in your heart is enough to lift your spirits.

"Alright, Chewie, get ready for career hyperdrive..."--Han Solo
“Alright, Chewie, get ready for career hyperdrive…”–Han Solo

Some of the changes going forward have already started. I made the decision that I’m going to go solo. The time is right, and it’s right now. This job I’m finishing up put my family in a good position financially, enough that my husband and I decided that we can take the risk. I am starting my own one-person consulting firm soon. The trick will be finding clients! With that, I can say that I have my first client on board at the moment. It’s something that may or may not go full-time–we’re still in the early stages of figuring things out, but it’s something exciting to me. My “client” hasn’t said anything publicly about me joining his company’s team, so I don’t feel comfortable saying too much just yet, but I’m really ready to dig in and get to work with this firm. The person has a lot of contacts in the tech comm field and knows my goals, so he’s also said he can introduce me to others who may need my services outside of his projects, which would be great. All I need is some introductions! I’m working on another small project as well, so I suppose I’m starting on my way.

"Set course for the next client, Warp 6. Engage!"
“Set course for the next client, Warp 6. Engage!”

So, my career has full propulsion going on right now, and I feel like I’m going at warp-speed. As the horoscope said, I’m excited, but I’m also scared. Anything new for me is terrifying, especially because there are no boundaries or structure to keep me steady. I’m usually a nervous wreck for a long time until I get accustomed to a new situation and master it, and then I can fly. I’ve never done something like this before, and I plan on writing about the launch of my little company in the coming weeks. I’m going to be working hard to make sure that things don’t collapse early, and that I can make this independent go-of-it sustainable.

Wish me luck…and be ready for my inhaler! (I have exercise-induced asthma, so running is not good for me!)

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TechCommGeekMom’s TechComm Predictions for 2014

sarahjane-crystalball
Sarah Jane Smith of Doctor Who is gazing into her crystal ball, trying to figure out why the 3rd Doctor and the Master aren’t going at it with more mobile tech.
Happy New Year! Welcome to 2014!

I had set several goals for 2013, and for the most part, I achieved many of them.  Due to finally having a job this past year, I was able to pay for my new kitchen outright (okay, we saved on labor costs because my multi-talented husband installed everything–and I mean everything–except the Silestone countertops), so I have a new kitchen that I love.  I definitely travelled more, as I visited Atlanta for the first time in 21 years due to the STC Summit, and I got to visit Portland, Oregon again for Lavacon.  I didn’t get to go to the UK, however. And I still don’t look like a supermodel yet.

My 2014 goals are still fairly ambitious, I think. I would like to build upon my web publishing experiences at work, and figure out how to become a content engineer, rather than merely a content manager. I’m hoping that attending the Intelligent Content Conference in San Jose, CA this February and attending this year’s STC Summit in Phoenix, AZ will with help with that. I’m not sure if I’ll be able to make it to Lavacon again until later in the year. I still want to go to the UK, but I think I may have to wait a little longer for that. If there’s a way to combine a vacation and a conference there at the same time, perhaps I can pull it off later in the year instead of going to Lavacon (just to vary things up a bit).  I had hoped to become a certified Muse expert last year, and that didn’t happen. Perhaps I can try this year. I also got the “WordPress for Dummies” book this year, which has inspired me to become more expert at using WordPress. I currently use the version hosted by WordPress itself, but I think it might be helpful to understand how the independently managed version works, too. If I can achieve some weight loss in the process during all of this, I will consider 2014 a success. 😉

As for predictions for 2014 in tech comm, I decided that I would be a little more analytical about it. Two years ago, it seemed that the push in tech comm was that we needed to think more carefully about content management reuse of content, and think in terms of mobile content.  This past year, that was extended to translation and localization of content, taking it a step further. So with those concepts in mind, what’s the next step? In my mind, it’s implementation of all of these with more vigor. Some companies are on top of this, but it wouldn’t be surprising to me if many companies–even large, global companies–are not on top of any of this yet, or on top of it in an effective way. I think about companies that I’ve worked for in the past, and how, despite their size and availability of resources, these companies wouldn’t be cutting edge in distributing content for desktops or mobile, and regional sites were not as localized nor standardized as they should be. So, in my mind, this is the year of implementation.

googleglassAnother thing to consider is technology changes. Over the past few years, we’ve been adapting not only to desktop or laptop interfaces, but we’ve also been adapting to more mobile devices like smartphones and tablets.  Marta Rauch, a technical communicator friend of mine who is part of the Google Glass beta testing, pointed

samsungwatch

out that 2014 is due to be a year in which even more portable, wearable mobile devices will become relevent. These devices would include something like Google Glass or similar products, but it also would include devices like Samsung’s wristband device or devices that are synchronized with car components. She’s got a point. Components are getting smaller, and technological portability is becoming more and more mainstream all the time. How do we decide what content is most user-friendly, reuseable, streamlined, and pertinent for these kinds of mobile devices? It’s something we need to start thinking about now.

riker-commbadge
“Riker to the Tech Comm community–are you there?”

So there you have it. At least in my mind, if we aren’t all wearing Comm Badges like in Star Trek by the end of the year, I don’t know what this world is coming to. 😉 But it’s hard for someone like me to figure out where the future is going. I’m grateful there are those who are on the cutting edge that can help me figure that sort of thing out, and can educate me on the latest and greatest so that I can bring it to my own workplace, as well as talk about it here on TechCommGeekMom.

I’m sure that there will be plenty of surprises coming up in 2014. As I said, I have three conferences that I’ll be attending in the first half of the year, and I know with the continuation of this great work contract I have, I will probably be learning a lot of new things through that opportunity, too. My philosophy is to never stop learning, and I plan to continue to learn a lot more going forward in the coming year.

What are you predictions for the coming year? Am I on target, or off-base? What did I forget to mention? Let me know in the comments.