While I’ve been talking about how it took a pandemic to truly begin to show companies that remote working is a viable option for many, I’m starting to see that it also applies to online learning. In light of the spreading virus, many university and college campuses are closing down and switching over to online classes. As a result, it seems like the ripe time for online learning–especially m-learning–to be put to the test (as if it hadn’t been already) in the same way that remote working is being put to the test.
If you look to very early entries on this blog, you’ll see that there are a LOT of articles that I’ve written in the past in favor of online learning. I don’t remember the exact statistic off the top of my head as I write this, but I remember reading that there are more active smartphones in the world than there are people, and those in third-world countries are more likely to have a mobile or smartphone than a computer and adopt mobile learning (also known as m-learning) than other places.
What prompted this post was that I was reading social media posts and responses of parents who are skeptical or worried about their children’s education having to switch online (especially college students) for the rest of the semester. As someone who has done all of her graduate credentials (three graduate certificates and a master’s degree) online from “brick and mortar” schools in the last ten years, and having taught two graduate classes online for a “brick and mortar” university, I can tell you that students will only lose out if the professor teaching doesn’t put a little bit of time into what they post on online courses.
If a professor has got a good foundation for the curriculum, it will be easy to follow. Assignments will still be due and graded, and online forums, chat groups, etc. will be MORE important. It’s a matter of how well laid-out the course is in a learning management system (LMS) and how strong the curriculum is. It’s also a matter of how well students and instructors choose to communicate. Short of being in person, it’s important to utilize all online means possible to ask questions and discuss in order to continue the learning process. To be honest, this kind of communication, in fact, is actually good training for the real world. We can’t always be in face-to-face contact with clients or co-workers globally, and using conference calls, online forums, chat groups, instant messaging, and email are all par for the course (no pun intended). This is the norm! Getting used to this not only helps to keep their education going, but it also prepares them for the “real world” and expanding their communications skills.
I’ve been a huge advocate for online learning for at least a decade now. It can be done, and like anything else, it’s a matter for the student to be dedicated towards reading the syllabus and assignments carefully, following instructions, and putting the same amount of effort in, if not more. The success of the course lays on how the course information and lines of communication are kept open by the instructor. It’s an adjustment for those who are not used to doing things this way, but it’s been a feasible way of doing things for more than a decade, and now, more learning is being forced into seeing this as a viable option out of necessity.
What are your thoughts? Include your comments below.
Yes, you are seeing this correctly. There’s a blog posting from me. No need to double-blink in disbelief. I am still alive and well. I don’t always get much of a chance to write here because I’m busy! One of these days, I’ll try to catch up with what’s going on with me, but in summary, I’m busy teaching a technical editing class at NJIT, working a part-time gig for BASF, working a “freelance contract” with a pharmaceutical company as a digital content strategist, and working my tail off for the STC-Philadelphia Metro Chapter as president, conference chair, sponsorship chair, and competition chair. Not a lot of time to come up for air these days!
But as I do have a short moment right now to put these thoughts down, I thought I’d start this conversation, because it is a frequent topic that comes up again and again in all the things I’m working on these days.
Where are the boundary lines what constitutes digital literacy? Just like a person needing to know how to read and write, we live in an age where almost everything is done digitally these days. You can’t do a lot of what you used to be able to do on paper or manually. You call a toll-free helpline, and you are most likely to get an automated chatbot responding to you before you can even get to a real person. Credit cards use chips increasingly more than the magnetic strips, or even use Apple Pay, Samsung Pay, or the like. To get help for anything, most people go online to find answers through browser searches. So where’s the line of what’s considered digitally literate and digitally illiterate?
I bring this up because I often get into discussions about what is acceptable and user-friendly UX, and what’s not. I usually follow the tech comm mantra of “know your audience”, so many of the audiences I have to deal with aren’t necessarily the most digitally savvy bunch. I’ll argue to include something to make interactivity with the site more apparent, whereas others will argue that it’s not necessary.
I also wonder about people who still can’t figure things out like social media, or GMail or Google Drive, or things like that. These have been around for a decade–or more! There are other apps and sites that have also been around for a long time, and people still have no clue how to begin to use them (and it’s more disturbing to me when it’s someone who has to either work with digital on a daily basis, write for digital, or is teaching digital). Now, some may argue that it’s a generational thing, but I don’t agree. I know people who are my parents’ age (into their 70s) who have a better clue than I do about how to use digital, and are very good at it. And then I know people younger than me who have no idea how to use word processing or a simple spreadsheet. It runs the gamut. Digital has been a part of society for at least the last 30 years, and there isn’t anybody who isn’t touched by it these days. Those who don’t adapt fall behind. Digital is pretty much everywhere, and it’s even easier to use now than it was in the decades before.
Case in point: I recently had to go for my yearly eye exam. My optometrist is still scheduling in a paper book, does her bookkeeping in a paper book (the receptionist writes out receipts rather than prints them out), and most of the records are still done solely on paper. Additionally, they don’t have an up-to-date database or access to one to look up insurance information. I was told that I didn’t have certain kind of coverage, but when the place that I got my glasses (a different place than my doctor) looked the information up, I did have the coverage. Why? They could access the information online more easily. While it seems old-fashioned, my doctor is actually severely behind the times, and she’s going to have issues keeping up with more modern practices soon enough. She complains that there’s no software that meets her needs, but she doesn’t know that no software will meet ALL of her needs, and she needs to work with a vendor to customize things as much as possible so that it WILL meet her needs.
I also had to deal with someone for whom I had help them sign onto Google Drive and Gmail. I’ve told this person many times how to do it–in writing, no less–and they still can’t figure it out. I don’t think it’s my instructions, as others have used the same instructions without any issues. I think part of it is a conscientious mental block that person puts up, because they don’t want to learn.
So, this is why I ask…
As a society, we put great emphasis on the basics of learning how to read and write. Same thing for understanding the basics of mathematics. So what’s the functional literacy level for using digital? I will grant you that understanding how to use digital has evolved over time. But there’s a point where, even as technical writers, we need to be promoting better ways to be literate. For example, if you are on a webpage, and you see text that’s in a different color or especially if it’s underlined, wouldn’t that tell you that it’s a hyperlink, and it’s going to take you somewhere else or open another window? Then why do we still have text like, “Click here to view the video” instead of “View the video”–or better yet, if the title of the video is mentioned in the sentence, just hyperlink the video title? This is especially true when it comes to writing for mobile, as you can’t “click” on something, just as you can’t “tap” on a desktop/laptop interface unless you have a touch screen. This is an example of something that’s incredibly basic, yet there are those who still don’t get it.
So how do we define the parameters of being digitally literate versus being digitally illiterate in this day and age? I know I have my own ideas, but I would like to hear yours. How would you define these parameters? Include your comments below.
As 2017 gets going, I realized that I haven’t written a whole lot in the past year. Why? Simple–not a whole lot to write about, frankly. 2016 was a rough year in many ways, but there were some good elements, too.
It’s hard to write about things when you feel like nothing is inspiring you or giving you little motivation. I remember feeling excited about tech comm for the first few years, and it was much easier, as I was learning new things constantly. Now, while there is still a lot for me to learn, it’s not quite as much in some instances. It’s probably like anything else, in that movements go in waves, and the mobile wave first took hold right about the time I started to study tech comm and get involved in tech comm. Now, it’s something that we take for granted, like electricity or running water in developed countries. There are still things to discover, but the wave of innovation and adapting to the changes to those innovations–both professionally and socially–have generally passed. We’ve adapted, for the most part. The use of mobile devices like mobile phones and tablets are common place now. Almost everyone has a smart phone. And many companies–not all, but most–have adapted their content and UX to have responsive design to adapt to different devices. E-learning has gone back to basics with m-learning by re-adapting chunking and also using responsive design and better UX.
From my view, the initial thrill is over, and we are now settling into the “new normal”. Things that were new and exciting have now become everyday, or have morphed into what they will be. For example, when social media really started to take off, it was an opportunity to create content that could be shared easily in sound bytes or blurbs in a more viral manner than conventional media. It was an opportunity to use content to incite a two-way conversation to discuss and share. Now, social media strategists don’t use social media for discussion, but rather as another marketing medium. Content strategists have been…shall we say…strongly encouraged to look at content as a marketing asset, and look towards content marketing. Content marketers, however, are not content strategists who have some understanding of marketing, but rather it’s expected that they are full-fledged marketers that have some understanding of content. (Trust me. I’ve read the job descriptions posted for many companies.) Both social media and content marketing are things I looked at doing seriously with my career. But as time went on, it was apparent that corporate expectations were shifting, and that these jobs were really meant for business people who were marketers and trained in marketing, not technical communicators. While I have some good sense about business, marketing, and customer service after many years, I don’t consider myself a business person per se. In other words, I would never get an MBA because business topics bore the hell out of me, and there are others who can look and do that sort of thing better than me.
This past year was a year of experimentation for me. When I got out of grad school almost five years ago, I wanted to be an instructional designer until I found that there was no such position as an entry-level instructional designer. I fell back into doing what I had done for years, but with stronger knowledge and experience, which was content strategy and management. I’d been happy doing that work, but always wanted to expand my skills. When I was released from my long-term contract doing content management in 2015, I saw it as an opportunity to do something different. I could start over, if you will. I was hired to do a knowledge management job, but the position was a misnomer. It really didn’t do anything close to knowledge management, and in the end, the projects they had brought me on board for were cancelled, and my contract ended in early 2016.
I was able to pick myself up quickly, taking a copywriting technical writer position. While I definitely had the ability to do the job, I found that my best writing abilities and UX/UI skills couldn’t be used to their fullest potential. I’m used to writing more than two sentences at a time, or re-labeling a button using a single word. I knew I had more to offer than what was required with no opportunities to contribute more than that, so I let that contract expire.
After trying those two other avenues, I found a short-term job doing content strategy and management again. Oh, it was exciting for me! I felt so comfortable doing that kind of work, and I felt confident again in my abilities. I was right to trust my instincts–that there was more to me than writing two sentences at a time, and doing something that I like doing. That, in itself, was a big discovery.
So, through this period of self-discovery, it was rough. I was unhappy with the work I was doing, unhappy with my lack of progress in a positive direction professionally, began to doubt my professional self-worth, and felt conflicted about next steps. Okay, so I’m still working through some of it, but I think the worst is (hopefully) over.
This isn’t to say that it’s all been bad. From those events, I can say that I learned what I’m good at, and what I’m not good at. I learned what I like and don’t like. I started to have a better understanding of my self-worth, at least professionally. Those are big realizations in themselves.
There were also other good things that happened that proved to be positive challenges. I had post-weight loss surgery, and recovered from that well. I’d never had major surgery in my life (and will be avoiding it in every way possible in the future), and found strength within myself to recover quickly and push myself. I attended three conferences in 2016, namely CONDUIT, TC Camp – East, and the STC Summit. All went well, and it gave me a chance to learn and reaffirm my passion for tech comm, meet and network with old and new colleagues, and remind me that this is the profession where I belong. I got more involved in my local STC chapter, and now I’m the vice-president of the chapter, and working my way up the STC food chain, as one might say. I’ve been in charge of STC-Philadelphia Metro Chapter’s programming this year, and I’m also co-chair of their conference, CONDUIT, so it’s been very busy for me that way as well, as I gain some new soft skills–and enhance ones I already had.
The election outcome put me in a very bad funk for the latter part of 2016. Dealing with my teenage autistic son has been more challenging than ever. End of the year holidays also don’t put me in a happy mood, usually. It’s usually a stressful time on a number of levels, and I couldn’t wait for the year to be over.
While in many respects, the start of 2017 is a chance to start fresh again, it’s an artificial starting point. I say that because we can start over fresh anytime we want to, if you think about it. It could be in the middle of August, or the end of March, or anytime, really. But with the stress of the holidays and year-end activities, January 1st was as good a date as any to start over, and it’s not something that is only on one day. Fresh starts can take days, weeks, or months. I’ve made some big decisions going forward that will take some time. I will need to be more patient with myself in achieving those goals. I am going to have many challenges, but I have support from my family and my colleagues to move forward in the direction I am intending.
The number one thing that I’ve decided that I need to do in 2017 is I have to get to a place in my life where I can be happy with what I do, and do what I enjoy. That’s easier said than done. To that end, I’m going to focus more on building up my independent consulting business, which I had intended to start after that long-term contract ended in 2015. I got majorly side-tracked in 2016, so 2017 is going to be focused on getting back on track with that. No agency contract distractions like in the past year. I’m going to do it on my own, using entrepreneurship and networking skills. It may be slow going to start, but I have a few good leads so far. Time will tell if they work out successfully. I know I’ll put my full efforts into any projects I do get. I’ll also be learning, both independently and with help, how to run a successful business. Hopefully, this will encourage the spark for me to write here more often about things that are going on that I see in tech comm, and how I view things that I’m learning in the process. I had a recent head-start with my adventures in learning DITA. My initial plans are to continue to train and practice using DITA. I’m also going to be learning Drupal next month, as that seems to be a widely used CMS in my area with some of the leading employers in the area. I’m hoping that adding DITA and Drupal to my “arsenal” of skills will be helpful for my business. I’ll attending CONDUIT and the STC Summit for sure this year, strengthening my professional ties and knowledge. I’ll be working hard still for the STC-PMC, as I intend to run for President of the group this year (we’ll see how that goes!).
Outside of my professional life, there are some hurdles along the way as well, but my goal this year is, well, to get through this year unscathed, or better off than I am now. I don’t mean just financially or professionally, but personally as well. It’s going to be a rebuilding year, and I hope that this time next year, I’ll be a little more upbeat about things, and I will have been able to share more with you over the course of the year.
What are your professional goals this year? Include your comments below.
Thanks to Ken Ronkowitz for posting this on Facebook. When I read this, I thought it did explain a lot of tools that are needed, and where there are gaps. One of my first blog posts here on TechCommGeekMom was about how I didn’t have access to the tools to put to practice much of what I had learned on a foundational basis. Between experience and education, I had most of the abstract tools needed to become an instructional designer, but evidently not enough of the physical tools described (although I had most of them). The other problem, which I’ve mentioned many times before is that even getting all or most of these skills in takes time, and even once you have them, there’s no such thing as an entry-level instructional designer position. Believe me, I looked for four or five years and gave up. It’s not that what is being outlined here is unreasonable, but gaining the knowledge outlined here still takes a lot of time and effort that yes, a certificate isn’t going to necessarily teach you.
I’ve recently taken on a new “adventure” working for a large pharmaceutical company. Now, I’ve worked for pharmaceutical companies before, but it’s been more than 20 years since my last job in the industry. One of the things I’ve been getting bombarded with in the past few weeks is that I have to do a lot of compliance training. This is not the first time I’ve had to do compliance training.
In the last two full-time positions I held, I had to do compliance training in the finance and chemical safety fields, even though my position had nothing to do with the everyday responsibilities of creating and handling chemicals, or handling financial transactions of any kind. But, because of strict regulatory rules on the international, federal, and state levels, I have to do this training. It’s the same with the pharmaceutical field, since that’s yet another highly regulated field.
Now, I will say this much–because of the work that I’ve been hired to do, there actually were several pieces of the compliance courses that applied to me, so that was fine. No matter where you go, especially if you work for a very large corporation, whether you are an employee or contingent worker/consultant (which I always am the latter), you still have to take all these compliance courses regardless of your position in the company to comply with all these regulatory groups. It’s just par for the course.
The information is usually incredibly dry, boring, and lifeless information–at least for me. It’s usually just a course that covers various policies, and you have to pass some sort of quiz to “certify” and help the company be in compliance with these regulatory rules. The courses are usually (but not always, as I’ll explain in a moment) a flat narrative that’s done in Captivate or Articulate, with small little quizzes in between to help you review and retain the information for the final test at the end. Considering that the information is usually so boring, and you may have several hours of it ahead, I usually don’t mind this training because usually there’s a narrator reading the information while showing some images relating to the topic, and it makes it easier for me to remember so I can pass the test.
After having already done four hours of compliance training and passing the test with a 97% (I missed one question) during my first week, I was given additional training that had to be done in the next few days. Of the nine courses I was given to do, only one was an Articulate course (I know it was because the server name in the URL said “articulate.com” in it), and that one made sense, and definitely applied to me.
However, the other eight courses I was given weren’t really courses at all. Since these “courses” were all handled on an LMS (learning management system), I thought I’d be jumping into legitimate courses. I was sadly mistaken. Each of these “courses” was simply the SOP (standard of procedure) policy document that I was expected to read in depth. All these documents were not written in plain English in a user-friendly format. They all were in legal-ese or pharma-talk–or both. This made the process of reading them a little harder for me to digest. Additionally, while there were only two or three documents that were less than ten pages, most were well over twenty pages–even over thirty pages for one or two of the documents. Some documents had a summary at the end, to which I thought, “Why didn’t they just show this at the beginning of the document? Then the rest of it would’ve made sense!” But most did not. With all of these eight documents, there wasn’t any kind of assessment to see if I understood the material. I just had to provide an electronic signature at the end that I read the material.
While I did my best to diligently read the material, it was much worse than dealing with the boring interactive courses. And other than me signing something electronically to say that I had, indeed, read the material, there was no way for the company to know if I understood it. Much of this could’ve easily been short Captivate/Articulate courses that would have not only made the information a tiny bit more interesting, but also there could be a way to assess that there was some semblance of comprehension.
Somewhere along the line, I had read later that in some instances, companies are in compliance as long as they have a policy and that each worker has read the policy and signed off that they read the policy. That sounds easy enough–read the material, and sign that you read it, and you’re done. But is that right?
I thought about this a lot after I finished this second round of compliance training, because reading almost 130 pages of technical jibberish on mostly common sense policies wore me out. I also felt that something was terribly wrong about this procedure. I might not have ended up doing instructional design as I originally set out to do when I started in tech comm (see early posts of TechCommGeekMom), but there were circumstances that bothered me about training employees this way, especially if they had to adhere to regulatory compliance training.
The first thing that came to my head was that as bothersome and boring as they were (sorry, instructional designers), the interactive courses were better. Students could see examples more clearly from images, for example. Or, in my case, seeing images, reading words, and hearing a voice read the technical gobbledygook connected with me better than reading pages and pages and pages of long-winded text. I partially blame my own abilities to learn this way because of my own learning disabilities, but at the same time–am I alone? I’m sure there are some out there who would rather read lots of text to understand information, but I have found that adding multimedia has always made a difference in learning.
I started to wonder if I was an anomaly in finding that I learn better this way. I know there are entire books, courses, and university degrees dedicated to this topic–what’s the best way to teach an adult? Is it any different than teaching a child or youth? Is reading text better than e-learning instances? Is reading text better than having an interactive, multimedia experience? In the case of the documents, I found that I was easily bored by the material to the point that I was more easily distracted, making me only skim the pages rather than read them in great detail after a while–especially with the thirty-page documents. It’s good that the company has policies on specific topics that are available for employees to read, but can employees easily relate to the policy information? How can we ensure that? Is just having them read the policy enough?
To say the least, I was rather disappointed with this method of training of reading text and electronically signing that I completed the reading. My own studies in e-learning made me realize how we are lucky to live in an age where we can make use of voice, images, video, and other multimedia tools that can help enhance the learning process, and in effect, allow learners to better retain the information by making it more relatable–even the boring, compliance information. I’ll bet that I still retain some of the information about financial transaction handling and chemical safety in the inner recesses of my brain because of interactive training. I remember much of what I just learned about drug safety and marketing compliance from my initial training. But what was in those documents. Don’t remember. Not a clue. I think much of it was the same as the stuff in the original compliance training, which also made me question why I had to do it again when I passed that original training. But was reading text and signing effective training? No. Did it fulfill compliance rules? Yes.
Whether it’s this company I’m at, or other companies, having workers understand regulatory compliance policies is important. They are procedures that keep us safe physically and ethically to ensure the best standards for all. So why not take the time to ensure that ALL policies that you feel are important are delivered in a way that helps to insure that employees understand ALL the information? That just seems like common sense to me.
What do you think? What are your experiences with these types of corporate or compliance training? What kind of learning worked best for you? Should companies put a good effort to make all the learning more learning-accessible? Add your comments below!
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