See on Scoop.it – M-learning, E-Learning, and Technical Communications
Pre-Thanksgiving roundup of technical communication, content strategy, and user experience commentary for the tech writer hungry for more than just turkey.
I’m the first article listed! Nice! Thanks, TechWhirl!
–techcommgeekmom
See on techwhirl.com
It became very apparent to me in the last week that I could not live without mobile technology. You would’ve thought that I would’ve learned it during the aftermath of Hurricane Sandy. But it hit home much more for me this past week, and I’ll tell you why.
My husband went off on a trip to visit his family in South America. He hadn’t been there since 1997–a time where we had been merely dating. He was away for nine days. Now, for those who are separated from loved ones often enough, nine days might not seem like a lot. My husband and I have been apart for two to three days at a time, but we have never been apart for as long as nine days since that last trip he made in 1997 below the equator. We also didn’t have a child to consider at the time he last went on such a long trip–a sign of times changing. I hate the idea that we were going to be separated for so long.
The other sign of the times changing was that as much as I missed him terribly, I was able to communicate with him while he was down there. Now, the last time he went down there, he and I would sometimes talk by email or by Windows Messenger, but it wasn’t frequently, just because internet connectivity was limited down south, and it was expensive even back then. I wasn’t on a cable coaxial connection back then, but rather a dial-up modem, so time was money.
Internet infrastructure and technology has improved over the last 16 years, fortunately for us. This time, while we did use email, we also texted and used Facetime. We could send photos and video to each other in real time. How? I made sure that my husband brought his smartphone and my extra iPad on the trip, not only to help keep him entertained on the plane with digital movies, books, magazines and games, but so that we had a way to communicate easily too. My father-in-law had installed wifi at his house (it helps that my younger brother-in-law, who still lives with his father, is a computer geek), and so my husband and I could share live conversations on Facetime (he’d call up my iPhone). We’d also be texting each other when needed for quick bits of information during the day, emailing and instant messaging as well. It helped ease how much I was missing him during the trip.
What definitely convinced me that I could never live without mobile devices was the night that my husband was returning from his trip. He was at the airport which had wifi (although it was not strong and somewhat spotty), and to kill some time late at night before his flight, my husband called me on FaceTime to have a video conversation. We could talk more freely than we had during his last trip away. He was amazed at the clarity of the video communication, and there was a moment while we talked when I could see in his eyes that he missed me as much as I missed him. It happened faster than fast, but it was something that could never be communicated with words in a text, email or instant message. It might not even be communicated the same way in a digital photo or video. It was talking in real time that captured it, and it was captured in my brain forever. That’s something that can’t be done that easily with a desktop or laptop. I don’t think that moment would’ve even been possible with a laptop–it would’ve had to have been done with a smartphone or tablet to have happened.
I talk about how mobile technology is the wave of the future–or really, the wave of NOW–in e-learning. I still believe that. But the other night, hours before my husband began his journey home, I learned an important part of mobile technology. Mobile technology is not only to be able to capture video, audio, photos or have a conversation of an event going on anyplace, anytime, but the actual impact of being present for learning in real-time during such an event is everything. It’s the next best thing to being there in person. A conversation between a person in a South American airport and another sitting on a couch in Central New Jersey using streaming video and audio wouldn’t have been possible years ago. It is now.
Criticisms of m-learning often relate to the use of social media, implying that there is a lack of real communication between people because of the presence of social media. I disagree. If anything, it’s helping to bridge the gap, so that moments like my video conversations with my husband can be possible. They don’t have to be between family members, but they can be with colleagues on a project just as easily. Yes, video conversations have been around for a long time too, but not like this. If my husband had wifi in other places he travelled while visiting his family, he could show me in real-time what was happening around him. Now, the wifi infrastructure down there isn’t even close to what we have up in the States, and even here in the States, as I have mentioned before, we could have better support and availability of wifi around the country for better communication. Just think about that for a moment. If wifi infrastructure was strengthened globally, we truly could have a better “anytime, anywhere” experience not only to talk to each other but to learn from each other.
You will never be able to take a mobile device away from me, that’s one thing I’ve learned for sure!
See on Scoop.it – M-learning, E-Learning, and Technical Communications
How one indie studio is killing crunch and sharing profits…
Thanks to @cfidurauk for pointing me to this article.
One of the tough things about being a mother in any industry is how to balance responsibilities of being the primary caregiving parent and giving full attention to a job/career. Ann-Marie Slaughter, formerly of the US State Department and now back at Princeton University, wrote a controversial article for The Atlantic magazine (I think it was the Atlantic) which gave her case of while she had it all, she felt she really didn’t.
In this day and age, we need to rethink and rework what the work process is. I’m sure the hours of “9 to 5” were based on daylight hours during the 19th century or something. I’ve always tried to work different hours than that–usually earlier hours so that I could be home at a reasonable hour for my child. Additionally, I have found that there are very, VERY few things in this world that depend on work being done RIGHT NOW or needed to be done YESTERDAY. (Immediate emergency medical care is the only thing I can think of that is THAT urgent.) I applaud Lady Shotgun for their endevour, and hope that more and more people–not just moms, but dads too–start thinking in the terms that this outfit set up shop. If I could find a place like that which could use the skills that I can offer and paid decently, and had the flexible hours that are presented here, I would jump on that bandwagon in a heartbeat.
As technical communicators and e-learning/m-learning specialists, this seems like it should be a viable work solution for so many of us–all parents alike. There are rare instances that documentation has to be out THAT quickly because someone’s life is in jeopardy. Lady Shotgun should be a model for us going forward.
See on www.gamesindustry.biz
Recently, due to the upcoming release of Microsoft’s Surface machine, RJ Jacquez released two blog posts promoting the idea that tablets, in time, will indeed replace the PC as we know it, and that Microsoft is going in the wrong direction with this Surface device. Between his post titled, “For the sake of ‘Mobile’ I hope Microsoft Windows 8 and the Surface Tablet fall short” and Tablets Will Replace PCs, But Not In The Way You Think, he says that he feels that Surface is not taking us forward because it embraces the idea of adapting our devices to old software, instead of moving forward with mobile devices and rethinking how to create new productivity software for these new tablets that can make users more productive. After paraphrasing several articles that have been out in the press that claim that productivity apps such as Microsoft Office, Photoshop, and Final Cut Pro (to name a few) are items that need to be addressed by the tablet industry, he counter argues,
Personally I think that most of these articles miss the bigger point, namely the fact that most people think that Tablets replacing our PCs will require a 1:1 task-replacement approach. I don’t buy this argument….In other words, we are currently shaping our mobile tools and soon these amazing devices, along with the incredibly creative apps that accompany them, will shape us and redefine every single task we do from here on out, including learning design, image editing, web design and yes every productivity task as well.”
I understand what he’s saying. If I’m interpreting him correctly, his argument is that devices like Surface should not be adapted to run bloated “power” software that needs the extra storage and peripherals to work, thus making the devices less mobile, but rather software should be streamlined to become more efficient so it can run in a tablet like an iPad which doesn’t need extra storage because it relies on the Cloud nor does it need any other peripherals to function. Some of the other “power” apps that RJ mentioned that critics think would need PC power include Photoshop, Microsoft OneNote and Avid Studio.
Well, I do have to agree with RJ insofar as I think that mobile is the future, and it is forcing us to really look at software and its limitations, and it’s making us think about how to streamline processes and our needs. mLearning is in the midst of a huge revolution due to that mindset right now. And actually, there are tablet versions of Photoshop, MS OneNote, and Avid Studio available for tablets that cover most of what users need. So it’s not like these kinds of software can’t be adapted for most people’s uses. The average user does not use Word or Excel or Photoshop or other apps the same way as a power user, so streamlined apps are fine.
However, I think there may be a need–at least for a little while longer–for PCs to still exist for other kinds of “power” uses. The first thing that comes to mind are apps that are not as mainstream as the ones mentioned so far. Tech comm apps like Framemaker, RoboHelp and Flare are the first ones that come to mind. Now I know that Adobe is working to put just about all of their major software products on the cloud, so that’s a move in the right direction. I have no idea if Flare or the other leading tech comm productivity software packages are moving that way as well. The same thing with e-learning software…again, Captivate is part of Adobe’s cloud-based Technical Communications Suite 4 right now, but what about Lectora or Articulate or other instructional design software packages? These are all software programs that aren’t quite ready for tablet use yet, but for the sake of mobile productivity, it might not be a bad idea to move in that direction. But for now, staying as desktop apps is probably fine.
There’s an app called Cloud On that has the right idea. It’s an app that’s available for both iOS and Android use, and essentially it provides a means of accessing full versions of Microsoft Office on tablet devices, and then saving documents in a Dropbox, Box or Google Drive account. No short cuts here! Full functionality of the software, on the go!
So, why aren’t the all the big software companies jumping onto the bandwagon with this? Apple already has by creating tablet versions of their iWork and iLife apps, but what others? Some companies have taken baby steps, or are working on it, and others…well, I think they are not keeping up, or are in denial that having a lean version of their software is needed.
I can say, as I mentioned, that I’ve used Cloud On, but I’ve also used my iPad’s Notes app. I used the Microsoft OneNote app on my iPad heavily last year during grad school, as I would start my homework assignment on my iPad during my lunch hour, and then sync it in my SkyDrive account so I could access it from my laptop at home to finish an assignment. I recently used Photoshop Touch on my iPad when I was too lazy to power up my laptop one night to fix a photo for a friend. When I’ve made movies or did any digital photography projects, they’ve been done more on my iPad than on my laptop due to more affordable choices that meet my basic needs for editing.
So, my answer to RJ’s question is that I feel there will still be some apps that will need a PC to do much bigger jobs. Desktops and laptops are our workhorses right now, and you wouldn’t ask a pony to do the work of a Clydesdale horse. The PC isn’t going away anytime soon, and it will remain the hub of business and other work for some time to come. But, I agree with what RJ said, that in looking forward to the future, we need to continue to think mobile and how we can make it work so that much of these workhorse products can be made more lithe and flexible to our needs.
One last thought to put the mobile/tablet point in perspective–if you are a Star Trek fan like I am, you will have noticed that everyone carries portable devices–the size of a tablet, e-book or smartphone– to access huge databases and information, and to do much of the “heavy” information lifting for anyone aboard a starship. This was depicted on the shows well as much as 25 years ago, before the advent of tablet devices and smartphones. Think about how the various characters on the show used their devices. They would tap into a main computer device on the ship–much like we would access a network or the Cloud–to obtain information and make various calculations as needed.
It would seem to me that we are getting closer to that kind of scenario in reality, but we’re not quite there yet. We’re getting close, though!
I’m so glad that this is now my 200th post on this blog! TechCommGeekMom has come a long way since it started out as a class project in grad school, now hasn’t it? For this particular post, I’d like to share my thoughts on something that I’ve been thinking about for the past two weeks or so. It reveals one of my hobbies to you, but hopefully you’ll like the analogy.
As you’ve seen in the subject line of this post, I’m going to be talking about knitting and how it relates to tech comm and m-learning. Now, I know what you are going to say. Knitting is for grandmothers who make ugly stuff for everyone, and you are obligated to wear it when she comes over and visits. You couldn’t be wrong. Knitting has had a huge upsurge in the last ten or so years, and more and more people are adopting it as a hobby. It goes back to the 9-11 attacks, when people were trying to get back to a sense of security and home. I think with economic times, it’s also a relatively easy and inexpensive hobby to have (unless you are a true diehard like some of us).
Knitters these days make more than clothing items, accessories and toys, but it’s become an artform unto itself. (Ever hear of yarn bombing?) I can’t remember when I started knitting exactly…but I’m guessing it was around 2004 or 2005. I know I was knitting in 2006 when I went to California for a convention for the now defunct Body Shop At Home businesses, and met Anita Roddick, as there’s photographic evidence of knitting in my hands during the event. In any case, it gave me a chance to learn something new that spoke a whole other language of its own, had a different vocabulary, and I got to work with all sorts of colors and textures in the process. For someone with sensory integration issues, it’s a great outlet for sight and touch. Even the rhythm of knitting up something has a calming effect, and following patterns forces my brain to focus.
So what does all this have to do with tech comm and m-learning? Well, as I thought about it, there’s definitely an analogy that could be made about the benefits of knitting and how they lend themselves to these topics. All this first came to me after I had spent the day at Adobe Day, and later took a small soujourn into the city of Portland with four fabulous technical communicators who also happen to be knitters. They had invited me to go on a yarn crawl with them (similar to a pub crawl, but in search of high quality yarn instead of libations), and I readily accepted. We only made it to one store, but we had a great time checking out all the high-end yarns and knitting notions available.
As I reflected on Adobe Day, one of the big themes of the morning was the idea of using structured content. Without structured content, all of one’s content could fall apart and lose strength. An architecture needs to be created to make it work. Well, knitting is like that. If one doesn’t follow a pattern, and just knits in a freestyle, haphazard manner, instead of a nice jumper/sweater, one could end up with a garment with no neck hole and three sleeves. Without the structure of a pattern, and even reusing good content (or stitches, or groupings of stitches describing appropriate methods for structure), the whole thing falls apart. The beauty, too, of reusable content in content management, just as in a knitting pattern, content that is produced well, is solid, and the reader can understand clearly and concisely will produce good results, and can be recombined effectively in different instances without losing its meaning. Take a look at a sweater or knit scarf you might have. You’ll find that each stitch makes sense, even when you look at different pattern of how the cuffs and collar differ from the sleeves and the body. But it all fits together. In my mind, this is how reusable content can be used. Very tight, well written content can be reused in different combinations without losing its context and form if done correctly.
The other way I thought of the analogy of knitting again had to do with how one learns how to knit, and how it relates to m-learning. Knitting fair-isle sweaters, Aran sweaters or lace shawls doesn’t come on the first day of learning how to knit. Heck, I’m even still learning how to do all these techniques! It comes with learning a foundation–namely the knit stitch and the purl stitch–and building upon that foundation. Any piece of knitting you see is all a matter of thousands of knit and purl combinations to make the item. But first, one has to master the simple knit and purl stitches by learning how to understand how to gauge the tension between the needles, the yarn and your fingers. Once that is mastered, then learning how to read the “codes” or the knitting language of K2, P2, S1 (that’s knit two, purl two, slip one), for example, then the real fun begins. Knitters have to pay attention to details in the directions, because knitting can be a long task. Except for tiny baby sweaters or sweaters for dolls or stuffed animals, I don’t know any sweater that could be hand knit in a single day, even if it was done from the time the knitter woke up until the time the knitter went to bed. It just couldn’t happen, even for a fairly experienced knitter. So, each part of the knitted pattern must be learned or read in chunks so the knitter can understand where he or she left off. Talk to me about lace patterns especially, and it’ll make more sense. But each technique takes time to master, and most knitters learn these techniques a little bit at a time. Whether a knitter is self-taught or taught in a conventional learning environment, nobody learns all there is to know about the most advanced knitting techniques on the first day. Just getting knitting and purling down takes a while. It’s an arduous task to learn to knit and knit well, and to be patient enough to see a pattern all the way through.
Just like in m-learning, things need to be learned in small chunks for comprehension. Information has to be short and to the point so that the reader, just like the knitting pattern reader, can take that information, mentally digest it, and then work out how to use the information. There is definitely trial and error in both m-learning and knitting; if one doesn’t succeed, then it’s possible to go back and try to re-learn the information and correct it, and in doing so, retains the information better.
Now, if one happens to be BOTH a technical communicator AND a knitter, then these are easy concepts. Reusing content, breaking down information into smaller portions for better learning retention, structuring the content appropriately and consistency comes both with our words and our stitches.
A variety of tools can be used in either case to create the content. For technical communicators, it’s the use of different software tools that help us achieve our goal. For knitters, different sized needles, different kinds of yarns and other tools can be used in the process. Is there only one way of doing things? Of course not. Is there any single tool that will do the job? Generally, no. This is the beauty of both technical communication and knitting. In the end, the most important tool is the mind, because without the individual mind, creativity and intellect cannot be expressed. When all of these tools and factors work together, it is possible to create a fantastic piece of work. When this combination of factors aren’t followed, it can look pretty disastrous.
So, next time you see someone with a pair of knitting needles in their hands, look carefully at the workflow that person is following. You might learn something from it.
TechCommGeekMom 
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