In technical communication, compliance with standards related to grammar, tone, and branding is tremendously important. To ensure consistency, organizations develop a style guide or use an existing one, such as the Chicago Manual of Style.But even with a clear and comprehensive style guide, writers and editors will at times disagree about whether content meets “the standards.” For one thing, no matter how much you work on your style guide, you almost surely will never have the time and resources
My friend Marc Gravez published this great article on LinkedIn today. The questions he poses are easy, and really should be the main mantra for any writer.
Check this out–it’ll make your life a LOT simpler!
Thanks to Tina Howe for finding this gem. This shows some more recent findings for how to share to social media for best results. It looks like I’m going to have to study this carefully to improve my own results!
The Content Wrangler posted this up in his Twitter feed this morning, and it a really great article. I’ve heard this message before, but as disheartening as it seems (what? You don’t want to read what I’m writing? Why am I bothering?), it makes a great point of what customers DO want. Take a look. –techcommgeekmom
Since freelancing and doing my own thing is very much on my mind these days, there are some good tips that not only help prospective employers, but these tips also help prospective freelancers as well.
“It’s just a dream to go to Information Development World, so I can learn more about content strategy! C’mon gang, let’s go!” says Barbie.
Last year, I was really disappointed that I couldn’t go to the inaugural Information Development World (IDW) conference in San Jose, CA. I knew, since it’s produced by The Content Wrangler and Content Rules, that it would be a top-notch event. After reading all the reviews and commentary from my friends and content strategy colleagues about how great the event was, I was even more disappointed that I wasn’t able to go.
But it’s different this year! This year, I’M GOING! I’m pretty excited about this, because I know this is a conference that is definitely geared towards content strategists who are like me–someone who not only does content strategy, but also does content management, web design, user strategy, works with customer experience, and has a love of localization and globalization issues as well. Of course, the event is also covering other topics like content marketing, data and analytics, digital publishing, and content engineering. The point of this conference is to help those who touch content in any way, shape, or form and want to enhance the customer experience through content experiences. Sounds like my kind of conference, as if it was custom-made for someone like me who is still building her content-based career!
I like that there are several workshops and presentations–80 in all–to choose from. I’m sure there will the dilemma of which ones to choose at a given time slot! While looking at the IDW schedule as it’s posted at this writing, there are several sessions I will have a hard time deciding between that I’d really like to see. For example, how does one decide between Work Smarter Not Harder – Remove the Guesswork from Content Creation and By the Numbers: Making the Case for Reuse Based on Facts during the same time slot? Or how can this former Barbie aficianado miss the Mattel Case Study: Maintaining Barbie’s Brand Fidelity Region to Region presentation? I know I’ll have to make some tough decisions between a lot of excellent topics that I’d really like to learn more about. The fortunate thing for all those who attend is that this group of presenters is the “cream of the crop”. I’ve seen several of the presenters and workshop instructors in action before, so I know that this will be time well-spent, and I will come home with my head buzzing with many great ideas and new concepts to digest!
The main focus of IDW is customer-centric–which is something that will help a lot of information developers. Having originally come from a customer service/client services background before I entered the IT/techcomm world, I tend to have a better understanding than most people, so it comes a little more naturally to me. Today, content strategy really is all about personalization and making content speak to customers in a way that it feels like the content is talking to each customer specifically. That’s not an easy task. The goal of IDW is to help everyone get a much better understanding of how this is done, and how to make it work most efficiently so that content works for you, not against you. How could you not want to learn about that?
I’m not going to miss out this year. I’m going, and it would take a lot to stop me from going. There’s too much to learn and great content strategists to meet–why would I pass this up again? I’m not making the same mistake twice! It’s a fantastic investment in ME and what I can bring to my clients.
Have you registered for IDW yet? If so, great! If not, what are you waiting for? Register today!
TechCommGeekMom 
You must be logged in to post a comment.