Author: TechCommGeekMom

Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog, TechCommGeekMom.com, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She was very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, serving and chairing on several STC Board committees, and most recently was the STC Board Vice-President before the organization closed.. You can learn more about Danielle on LinkedIn at www.linkedin.com/in/daniellemvillegas, on Twitter @techcommgeekmom, or through her blog. All content is the owner's opinions, and does not reflect those of her employers past or present.
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13 Social Media Rules to Live By

Posted on by TechCommGeekMom

See on Scoop.it – M-learning, E-Learning, and Technical Communications

These rules are loosely adapted from IBM’s social networking policy–with an extra dollop of common sense.

Danielle M. Villegas‘s insight:

All of these make sense to me, and it’s not limited to social media practices as well. Any professional correspondence should be approached this way. Good rules to go by here–they really are about the professional bottom-line and how to brand and present yourself and your company in the best light. 

–techcommgeekmom

See on www.inc.com

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7 Customer Service Lessons from a Jedi Master

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If you know me personally, you know I’m a fan of both great customer service, and Star Wars. Now, the two usually don’t go together, but with the recent announcement of the cast for Episode VII and

Danielle M. Villegas‘s insight:

This was brought to my attention from Susan Jackson, who is a colleague of mine at BASF.

 

These points not only are applicable to Customer Service, but client services in general. Every job we have deals with customer service, whether it’s with external or internal clients. We should all strive to use "the Force" when dealing with customer service issues. Read this for a great explanation. 

–techcommgeekmom

See on www.linkedin.com

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Google halts student Gmail scans

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See on Scoop.it – M-learning, E-Learning, and Technical Communications

Google stops scanning millions of Gmail accounts linked to an education scheme after reports this might have breached a US privacy law.

Danielle M. Villegas‘s insight:

Considering that I still use my grad school email address….I’ve noticed. I’m suddenly getting spam in that account that I never got before coming through, and it’s annoying. To me, this is bad customer service for educational institutions. For those who use Google email and other student services honestly, it puts a LOT of people at risk. It’s not just higher ed, but K-12 as well, I’m sure. Not a good move, Google.  People need to simply learn to check their junk mail folder if they are expecting something. I’m always checking it, just to be sure. 

–techcommgeekmom

See on www.bbc.com

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New 3-D Printer Makes Soft Interactive Objects – IEEE Spectrum

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A printer-sewing machine hybrid device turns computerized patterns into 3-D objects

Danielle M. Villegas‘s insight:

As I am both a Geek Mom and a knitter, this caught my attention. We already have machines to make fabrics, both woven and knitted. Is this the next step in fiber evolution? And there are claims that it could be used for more? Cool. 

–techcommgeekmom

See on spectrum.ieee.org

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PiPhone: A DIY Raspberry Pi Cellphone

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See on Scoop.it – M-learning, E-Learning, and Technical Communications

With a Raspberry Pi, TFT touch screen, and GSM module, Dave Hunt created the PiPhone, a DIY cellphone.

Danielle M. Villegas‘s insight:

This is one of those fun things that as a geek mom, I had to share. I also think it’s a cool project to do if you have the parts. This is the sort of thing I would’ve loved to have done as a kid. (I do want to get my hands on a Raspberry Pi at some point!) Watch the video in the article. It’s not practical, but it’s still pretty cool. 

–techcommgeekmom

See on makezine.com