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7 Customer Service Lessons from a Jedi Master

See on Scoop.itM-learning, E-Learning, and Technical Communications

If you know me personally, you know I’m a fan of both great customer service, and Star Wars. Now, the two usually don’t go together, but with the recent announcement of the cast for Episode VII and

Danielle M. Villegas‘s insight:

This was brought to my attention from Susan Jackson, who is a colleague of mine at BASF.


These points not only are applicable to Customer Service, but client services in general. Every job we have deals with customer service, whether it’s with external or internal clients. We should all strive to use "the Force" when dealing with customer service issues. Read this for a great explanation. 


See on


Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog,, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She is very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, and is currently serving on three STC Board committees. You can learn more about Danielle on LinkedIn at, on Twitter @techcommgeekmom, or through her blog. All content is the owner's opinions, and does not reflect those of her employers past or present.

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