If you know me personally, you know I’m a fan of both great customer service, and Star Wars. Now, the two usually don’t go together, but with the recent announcement of the cast for Episode VII and
This was brought to my attention from Susan Jackson, who is a colleague of mine at BASF.
These points not only are applicable to Customer Service, but client services in general. Every job we have deals with customer service, whether it’s with external or internal clients. We should all strive to use "the Force" when dealing with customer service issues. Read this for a great explanation.
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