This is a great read as to why technical writers and technical communicators are greatly needed! Not everyone is trained on how to write clear instructions, as evidenced by this occurrence, as noted in this article. As I write this, I’m in the midst of writing up a series of “How-To” documents for my department, and I’m reminded of including every details clearly, cogently, and concisely. I’m including screenshots highlighting buttons and links, and explaining all sorts of other details to ensure that the reader can follow each detail easily and correctly. From this article, it doesn’t sound like the “midnight supervisor” provided clear directions.
Another win for being a proponent of technical communications!
What do you think? Include your comments below.
Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog, TechCommGeekMom.com, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She is very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, and is currently serving on three STC Board committees. You can learn more about Danielle on LinkedIn at www.linkedin.com/in/daniellemvillegas, on Twitter @techcommgeekmom, or through her blog.
All content is the owner's opinions, and does not reflect those of her employers past or present.
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