This is a great read as to why technical writers and technical communicators are greatly needed! Not everyone is trained on how to write clear instructions, as evidenced by this occurrence, as noted in this article. As I write this, I’m in the midst of writing up a series of “How-To” documents for my department, and I’m reminded of including every details clearly, cogently, and concisely. I’m including screenshots highlighting buttons and links, and explaining all sorts of other details to ensure that the reader can follow each detail easily and correctly. From this article, it doesn’t sound like the “midnight supervisor” provided clear directions.
Another win for being a proponent of technical communications!
What do you think? Include your comments below.