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Artificial Intelligence and Chatbots in Technical Communication – A Primer – How to Create and Deliver

Source: Artificial Intelligence and Chatbots in Technical Communication – A Primer – How to Create and Deliver

Ellis Pratt wrote this excellent article and primer for writing for chatbots that’s worth the read.

Ellis has pointed out correctly that chatbots and other forms of AI (artificial intelligence) is starting to emerge, and as technical writers, we need to be aware of how to write for these outlets. Having skills in writing manuals and help screens, some of the foundational skills should be easy or somewhat second-nature, but he has several tips in the article on how to frame that thinking for chatbots.

I share this because it’s a reference source that I plan to use if I should get the opportunity to do this kind of writing in the near future.  Ellis is very good at what he does, so this resource is a must-read.



Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog,, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She is very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, and is currently serving on three STC Board committees. You can learn more about Danielle on LinkedIn at, on Twitter @techcommgeekmom, or through her blog. All content is the owner's opinions, and does not reflect those of her employers past or present.

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