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Customer Letter – Apple

A Message to Our Customers

Sourced through from:

This is an important letter from Tim Cook of Apple that is quickly making the rounds, and rightly so.  To sum it up, the US Government has asked Apple to create a "back door" to be able to access anyone’s iPhone for security purposes. The government claims that it’s for a one-time use, but Cook points out that having that kind of software could still easily be used again, despite promises to the contrary, and that can exploit everyone–including those not using Apple devices. 


Based on the principle of protecting EVERYONE’s privacy, Apple is declining this request. The general consensus, after reading this letter to Apple customers, has been that this is a positive move for all, and I concur with the general consensus. 


What do you think? Is Cook right or wrong for taking this stance? Include your comments below. 


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Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog,, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She is very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, and is currently serving on three STC Board committees. You can learn more about Danielle on LinkedIn at, on Twitter @techcommgeekmom, or through her blog. All content is the owner's opinions, and does not reflect those of her employers past or present.

One thought on “Customer Letter – Apple

  1. It’s a hard call. But in the end I, like you, come down on Apple’s side. Tim Cook’s letter makes a persuasive case — and the fact it’s so clear and well-written, I think, is a big factor in that. Also, I don’t know what useful information the FBI thinks it would get by breaking into the terrorist’s phone: what value would we (the American people) get in exchange for setting such a dangerous precedent?

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