Sourced through Scoop.it from: blog.learnlets.com
This is a great article by one of my e-learning heroes, Clark Quinn. While this article is geared towards those in the e-learning field, everything he mentions could easily apply to all tech writers who are working on help content or instructional content of any kind. Sometimes it’s hard to get through to SMEs (Subject Matter Experts), but Clark provides some good guidelines to help you wade through and get to the heart of the information you truly need.
Take a look.