Companies have long under-appreciated the role of techcomm in their organizations. That’s because management frequently regards technical documentation as a necessary cost, rather than as an opportunity to have a positive impact on customer relationships. Unfortunately, technical communicators often buy into this perception by seeing their value as limited to helping users answer their product ……
Excellent article by the Acrolinx team! Must read! These are all points that need to be kept in mind, and it’s something that I feel like I’ve been continually hearing about at conferences in the last few years. Read this now!
See on Scoop.it – M-learning, E-Learning, and Technical Communications
Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog, TechCommGeekMom.com, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She is very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, and is currently serving on three STC Board committees. You can learn more about Danielle on LinkedIn at www.linkedin.com/in/daniellemvillegas, on Twitter @techcommgeekmom, or through her blog.
All content is the owner's opinions, and does not reflect those of her employers past or present.
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