The mantra of every Technical Communicator is, “Know your audience”. If you don’t, how can you know what they need? Yet I constantly find myself having to justify asking this question.
Colum McAndrew writes a fantastic article about understanding our audience, which as he states up front, is the primary focus of technical writing. How do we fine tune our understanding of what the audience truly needs? Colum talks about it here. A must-read.
See on www.cmcandrew.com