Users want useful help content, and in this Summer Rerun, Ena Arel offers 10 heuristics to evaluate documentation usability before product release.
Oddly enough, I missed this one the first time around. Ena Arel offers great tips for doing heuristic evaluations of documentation usability here, and it helps with web design heuristics too. She says she based hers on Nielsen and Molich with some tweaks, but I think her tweaks work well here. This reminds me very much of my first grad school project when I learned how to do heuristic evaluations. Great information here!
See on techwhirl.com