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Tips & Tricks: 10 Heuristics for Evaluating Documentation Usability

See on Scoop.itM-learning, E-Learning, and Technical Communications

Users want useful help content, and in this Summer Rerun, Ena Arel offers 10 heuristics to evaluate documentation usability before product release.

Danielle M. Villegas‘s insight:

Oddly enough, I missed this one the first time around. Ena Arel offers great tips for doing heuristic evaluations of documentation usability here, and it helps with web design heuristics too. She says she based hers on Nielsen and Molich with some tweaks, but I think her tweaks work well here. This reminds me very much of my first grad school project when I learned how to do heuristic evaluations. Great information here!


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Danielle M. Villegas is a technical communicator who currently employed at Cox Automotive, Inc., and freelances as her own technical communications consultancy, Dair Communications. She has worked at the International Refugee Committee, MetLife, Novo Nordisk, BASF North America, Merck, and Deloitte, with a background in content strategy, web content management, social media, project management, e-learning, and client services. Danielle is best known in the technical communications world for her blog,, which has continued to flourish since it was launched during her graduate studies at NJIT in 2012. She has presented webinars and seminars for Adobe, the Society for Technical Communication (STC), the IEEE ProComm, TCUK (ISTC) and at Drexel University’s eLearning Conference. She has written articles for the STC Intercom, STC Notebook, the Content Rules blog, and The Content Wrangler as well. She is very active in the STC, as a former chapter president for the STC-Philadelphia Metro Chapter, and is currently serving on three STC Board committees. You can learn more about Danielle on LinkedIn at, on Twitter @techcommgeekmom, or through her blog. All content is the owner's opinions, and does not reflect those of her employers past or present.

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