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Is ageism in the workplace the last civil right to be conquered?

Paul McCartney and Mick Jagger are rock legends and working in their 70s. Why can't the rest of us do that, if we want to?
Paul McCartney and Mick Jagger are rock legends and working in their 70s. Why can’t the rest of us do that, if we want to?

Okay, I know there are far greater civil rights that need to be achieved first, like the global equality of all regardless of gender, color, race, religion, or sexual orientation. Those definitely come first. Ageism, however, is one of those things that people forget about. It’s certainly an issue, as society is constantly pushed into thinking that youth and beauty count for everything. While representing and producing more variety in age imagery in marketing and entertainment output is improving, it’s not really improving in the business world.

There was a time, many years ago, where a young graduate could find a job in a company, find a mentor–either in a manager or more experienced worker–to help guide that person’s career and help that person rise within the company. The young graduate would stay with that company for many years, perhaps even until retirement. When I entered the work field, I already knew those days were over. As a young graduate, I already knew it was a world where it was everyone for themselves, nobody was going to guide you and help lift you up. There were few to no mentors for people available. If you were to move up, it was by sheer luck, or hard work, and nothing else. Nobody was going to recognize you for a promotion unless your job was your life and you produced insane sales number or stats in your support (or there was some sort of favoritism/nepotism at play).

Now, this might sound like the usual angst of a Generation-X person like myself. And unfortunately, that has almost always been the case with just about everyone of my generation that I know.  But now we are facing a different battle altogether, and it’s not just affecting us, but those who might have gotten a little bit of an extra leg up being a few years older than us.  It seems that the millenials are taking over. Are they any smarter than those of us with a few more years’ experience? Nope. But they are cheap, and businesses–for better or worse–are gambling their businesses on the shoulders of this younger generation and leaving those of us who aren’t even close to retirement age out in the dust. I’m not saying that millenials shouldn’t have a chance to find work, but they are easily being favored due to their youth and supposed “digital literacy”.

I can think of several examples where this ageism issue has come to the forefront for me. The first one that comes to mind is a friend from graduate school. She is super smart, has a strong background in marketing and public relations, and worked for many years in both the profit and non-profit sectors. She is highly creative, incredibly well-spoken, and a consummate professional. Add to all of that, she is a delightful person to be around. This makes her a great candidate with loads of experience that would benefit any company. However, beyond sporadic consulting and contract jobs in the last few years, she has had a very difficult time finding a permanent position, as she needs the stability and the benefits package to help support her family. She even lives in the New York City market, where you would think there are a plethora of positions that would be open to her.  Heck, she’s worked on a non-profit company wage for many years, so you’d think she’d even be open to taking a lower wage with a corporate entity, and knowing her, she is. But even when she fulfills everything they ask for in a job opening, employers won’t hire her. She’s trying to figure out what’s not adding up, and ageism is the only thing she can conclude.

I also talked to another friend recently who worked for a large company. She said that there was rumor-like talk that the unofficial company policy was that when employees reached a particular age that was before retirement eligibility, they would start working on pushing those employees out, and bring in significantly younger, less experienced workers to do the same job, simply and soley to save on costs.

Seriously?

I’ve also wondered about this for myself. I’m not exactly a young woman, but in many respects, I’m still a young graduate, as I only graduated from grad school slightly less than four years ago. I’ve had some good positions, but when looking for something new, the pay rate is always just a little too low. Why? Because they are hoping for someone who has lots of experience, but is cheap. I don’t ask for less than what I’ve already made in terms of hourly rates. I’ve been told that the rate I was receiving in the past was fair for experience. I’ve even checked against the STC Salary Database for my area to be sure, and I know this to be true. And yet, recruiters call with opportunities for positions that in some cases, I’m over-qualified for yet offer the equivalent of US$12,000-$25,000 LESS per year than I’d be making at my current rate. Of course I’d like a raise, even a cost-of-living/inflation raise, but at this point, I’m just trying to make the same amount of money. Those lower pay rates would be acceptable for a single person 20 years younger than me, but not someone like me who has more experience.  From what I can tell, this is a move by companies not only to save money by getting cheaper, younger employees, but also a move to edge out older, experienced, reliable workers who are still willing to learn and adapt to new practices at work, but can’t take the pay cut.  This is why my friend and I went back to school–to keep up and learn to make ourselves more attractive prospective employees. That hasn’t exactly worked out the way we planned.

It’s a silent issue, but it’s evidently not just in my head. After doing a simple Google search on the topic, it’s a prevalent problem.  An article put out by Reuters called, “Ageism in U.S. workplace: a persistent problem unlikely to go away” was published just a few months ago, and it reinforces this issue.  To reinforce that this has been an ongoing problem, here are two articles that were published in the last two years that also reinforce this notion:

Forbes – “The Ugly Truth About Age Discrimination” by Liz Ryan, January 2014

AARP – “Forced Out, Older Workers Are Fighting Back” by Carole Fleck, May 2014

Solutions provided in these two articles are not necessarily solutions. Liz Ryan’s go-to solution is to prove to prospective employers that you can fulfill a “pain point” for them, and you are worth the money and experience for it. But how do you know what the pain points are for different companies? They aren’t always so obvious from the outside. The AARP article’s “coping skills” were going back to school, starting a new career, suing an employer, or living off 401K/retirement savings early. Those are not necessarily great solutions. Suing an employer for age discrimination would be hard to do without proof (which is difficult to provide), and going back to school requires money, too. Living off of retirement funds early isn’t a great way to go, either. In the case of my friend and I, we both went back to school and tried to revitalize our careers–or in my case, reboot my career to break into a second career. My career, in my eyes, has barely taken off. I’m still a “new” graduate in many respects. I know it was recommended that I leave the year of my undergraduate graduation off my resume to help against this ageism, but I can tell you that because of my work history, that hasn’t helped (and I already left off the first ten years or so off my resume, since they don’t apply to my current career). What the heck?

In the AARP article, there’s an infographic that says that as of 2014, 58% of American adults believe that ageism starts when employees are in their fifties. I’m starting to question if that number is getting younger, more like at the age of 45. I’m currently 47 at this writing, and I have felt the pinch already. I know people who are in their early fifties who are incredibly capable people in the tech comm world–not just the friend I mentioned here–who are feeling this pinch as well. They attend conferences and local events to stay on top of the latest and greatest information so they can not only network, but also keep their skills and knowledge fresh. Is it an effort done in vain? I’m starting to wonder…

This is a problem that’s universal, not just in technical communications, but in all fields. But I sometimes wonder if more seasoned technical writers and strategists are falling out of favor simply because it’s thought that millenials are not only more digitally savvy, but cheaper labor? Without substansive proof that this is going on, it seems to me that anyone over the age of 40 is going to be having an uphill battle fighting for relevancy in the workplace for several years to come. Anyone over the age of 40 who starts a second career has a disadvantage, as they don’t have many years of experience doing something, yet they are “too old” for the job at the same time.

Do you agree with this observation? Have you experienced age discrimination–for either being “too mature”, or even for being too young for the job? What do you think the solution is for this? What advice do you have for those who are battling this silent fight as they look for employment?  Include your comments below.

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What will 2016 offer? Good question. I don’t know–yet.

Rey and BB-8 are trying to find their way, too, in 2016.
Rey and BB-8 are trying to find their way, too, in 2016.

While I’ve reviewed what’s happened in 2015 in my recent posts, it’s time for me to look ahead, and see what I need to plan for this year.

I admit that last year, I had big plans. I knew that I wanted to sample some new conferences so that I could have some new experiences and meet new people. I also knew that I wanted to try to launch my own consulting company. Additionally, I knew I needed to learn something new to enhance my skills. I achieved all these goals on some level, so that’s good.  However, it’s more difficult this year.  If last year was a transitional year, this seems to be more of a transitional year than before. Last year, I had some direction on what I wanted–and needed–to do. This year, I really don’t know where to go, and that’s problematic.

While I earned a mini-MBA in digital marketing last year, I don’t feel strong enough to take on a content marketing job. I could certainly try, but most of the job listings need someone with a stronger marketing background than a digital background. While I understand marketing concepts, my experience fails me on that front.  I’m open to taking more coursework in something to enhance my job seeking opportunities, but…in what? Two avenues that I’ve considered is learning more about Agile/Scrum, and the other is looking at getting a certificate in localization practices. I think both would be beneficial, and are things that I’m interested in, but I don’t know how much they would actually help me in the job market where I’m at. I’ve thought about getting some coursework in project management–which is what originally brought me into the IT world almost 20 years ago. Project Management has morphed quite a bit since that time. I’ve also thought about learning more about either WordPress or AEM development, which I think would be good, but I’m not sure where to find the right education for that, or know if I’m up to it, since I’m not really a developer. I’m not sure if any of these are the right direction, either.

I launched my company, but I’ve hardly gotten it off the ground. Part of the problem is that I know I need to focus on what I’m best at, and figure out what I can offer that other consultants can’t. I’m not sure what that is quite yet. I think I have a lot to offer, but honing into what makes me special, unique, and valuable to a client is much harder to define, especially when you are trying to figure it out about yourself. I also need to figure out how to find clients–that’s important, too!  If I can get that off the ground more, I’d love that. I’m open to any part-time or full-time projects–even being the sub-contractor for someone else. I’m very open to remote possibilities. I don’t know where the opportunities lie. I know they are out there, but I don’t know how to tap into it.

I’d like to continue trying out new conferences, and perhaps go back to some that I’ve already attended in the past. I’m already set to attend the STC Summit this year, as I’ll be a workshop speaker. I’ll also be attending the STC-PMC Conduit conference–for the first time strictly as an attendee, and not a speaker! But other conferences? A lot of it has to do with time and money. Money is something I don’t have a lot of, and time–well, I don’t know what my time is going to look like a few months from now, let alone later this year. Perhaps I’ll go to the IEEE ProComm which will be in Austin, Texas in the Fall. I’m not sure yet. I thought about going to the Big Design conference in Quito, Ecuador (I heard it’s going to be great, and an opportunity for me to visit cousins-in-law at the same time), but it’s very close to the STC Summit, so I don’t know if I can swing two conferences so close to each other time-wise or financially.

I think the biggest issue, as you can sense here, is that I feel direction-less. It’s almost a dilemma between having too many choices and not enough choices. It’s one of those times that I wish I was a kid again, and someone could see through the clouds better than I could, and help point me in the right direction. But alas, I don’t have such a luxury. I have to figure this out for myself.

You can see that I have ideas, and I’m open to suggestions, but there are too many unknown factors this year that prevent me from committing to anything right now. I don’t know what direction my career is going in right now. Last year was the year that I thought I would turn things around and start in a new direction, and it would be a clear path.  I think I had some good ideas last year–and they were, and I could try to continue with them, but I’m not sure how to do that.

So where do I go from this point? As I said, I’m certainly open to suggestions or leads. I have a concept in my head of where I want to go, what I want to do, but I don’t know how to get there. There are no Google Maps to take me there.  If you have felt like you didn’t have any direction in your career before proceeding towards next steps, what did you to break out of that rut?

Include your comments below, as I’d really like to hear about some ideas that might benefit me, but could also help others who are facing the same dilemma as I am.

Don't worry, kid. You'll figure it out. The Force is strong with you, Padawan.
General Leia says, “Don’t worry, kid. You’ll figure it out. The Force is strong with you, Padawan.”

This is not to say I’m not optimistic about this year. I will say that over the past several years, I’m glad that I’ve built a great support network professionally around me who can certainly lift me when I’m down, and I’m grateful for that. Also, who’s to say that I have to set out any goals right now? When I decided to lose weight and get healthy, I didn’t make the plan in January, but rather in May or June of that year. Who’s to say that I won’t have this figured out a little better in a few months? Time will tell, but for now, I’m hoping the Force will provide me with some direction….

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Three ways to look at the future: perspectives from a writer, reader, and marketer of content

My friend, Parth Mukherjee of Jifflenow, created an excellent SlideShare presentation that he shared at the STC India conference while still at Adobe, but shared recently on LinkedIn. While I didn’t attend the conference, he created a great conversation about the role of content in marketing that still applies now, and is highly relatable for technical communicators and digital marketers alike.

Take a look:

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Oh, the Academian and the Practitioner should be friends…Engaging TechComm Professionals

The farmer and the cowman--I mean, the academian and the practitioner should be friends...
The farmer and the cowman–I mean, the academian and the practitioner should be friends…

I attended the IEEE ProComm at the University of Limerick, in Limerick, Ireland last week. I was absolutely gobsmacked months ago when a presentation proposal I sent in for this conference was actually accepted. I figured, why not? I’m always looking to expand my tech comm circle, so I had hoped that this would help in this endeavour. I made some great new connections, and I was glad for that, and I certainly enjoyed the sessions I attended.

One thing that was very different about this conference, unlike the other tech comm conferences I’ve attended thusfar, was that this particular conference focused more on the academic side of tech comm. I found out, through inquiry, that while all were invited to this conference, there was definitely a very strong bent toward academia. There is nothing wrong with that, but the depth of this academic frame of mind is not something I’ve dealt with since I graduated from NJIT three years ago.  I understand that academia has its own rules and ways of doing things, but it was definitely…different. Not in a bad way, but different.

Up until this point, I had attended what I’ll call “practitioner” conferences. I’ve chose the word “practitioner” rather than “professional” because in the end, we’re all professionals at what we do in the technical communications, whether we teach and do research, or are out in the corporate world making things happen. Thus those out there in the corporate world I’m choosing to call practitioners. Some practitioners do teach, and some academians do corporate work, but they don’t always overlap. I wanted to clarify this before I move on with my narrative here…

Anyway, as I started to say, up until this point, I had attended conferences that had a stronger practitioner’s bent to them. Most speakers would be people who had been out there battling it out in the corporate masses, and sharing their experiences and knowledge attained from those experiences with others. I often attribute the fact that I got my last job with BASF because of information that learned through one of these practitioner events, because it was something that the company could use beyond analytical theories. Speakers at these practitioner conferences are those who are in the trenches every day, putting to practice all those theories about content strategy, revising them, applying them to businesses globally.

So, attending a mostly academic conference like the IEEE ProComm was a bit eye-opening. Many of the talks were summaries of research that had been done on a variety of topics, and peer reviewed, which was all well and good. I found that the sessions that I could connect best to were the ones that were given by practitioners, practitioners who were also academians, or academians who had a foothold as consultants outside of the academy. There were plenty of sessions whose topics were relevant to the corporate world, but they failed to deliver completely on something new or to provide any revelations to me. There were also summary sessions that provided research conclusions which were incorrect or inaccurate from practitioner perspectives, or elicited the feeling of “…and why are you researching this topic again, and what is its relevency?”

I spent a good part of my time networking with people who happened to be practitioners studying for advanced degrees or had an advanced degree. I particularly connected with one woman who happened to come out of the same NJIT program that I did. (We weren’t classmates, as she started the semester after I graduated, but we knew or had many of the same professors.) She’s been a practitioner much longer than I have, and as she had recently graduated from the NJIT program. NJIT people rarely attend these conferences, so if we do find each other, we tend to flock together a bit. She and I spent a lot of time comparing notes from our experiences and concerns that we had not only about our own program, but other programs as well.

The main gist of our conclusions was that this disparity between the academy and those in practice was discouraging. We both felt that while there were several technical communications programs that did help with job placement and practical experience while still in the studying process, not enough were. Additionally, some of the information that was being given to students about the realities of working in tech comm weren’t accurate or up to date. This is a disservice to both those who do research and especially to students who have to go out in the “real world”.  In order to not make it sound like I’m placing any blame on academia alone, practitioners also have a responsibility to be active in helping to groom future technical communicators as well. My NJIT colleague and I talked about we might be the first two members of an alumni advisory committee that we’d like to start (of course, NJIT doesn’t know this yet), because we felt that we could bring back our experiences either as instructors or merely as advisors to help professors and students keep up to speed with what’s happening outside the virtual or literal campus walls.

Now, in saying all this, I don’t mean to step on ANYONE’s toes in this discourse. Far from it! While I’m sure you can tell that I lean on the side of being a practitioner, this doesn’t mean that I don’t understand the academic side at all. I’ve been there. I’ve taught, too. However, there were just too many conversations in which I wanted to say to a few professors that only teach and do research, “REALLY?? Are you serious?”, knowing well that they were serious. I understand that many universities also have a hard rule about the need to do publish and research to keep one’s professorial job, so that can’t be easy to balance all of it.

Aunt Eller meant business when she had to "encourage" everyone to get along.
Aunt Eller meant business when she had to “encourage” everyone to get along.

When I first started meeting people at the ProComm conference, they assured me, as a first-time attendee, that this was a friendly group and it was easy to get to know others. This proved to be true. Just like the STC Summit and other conferences I have attended, the people were friendly, helpful, intelligent, and eager to “talk shop” with each other. I welcolmed that, and have found that these sentiments seem to be universal with all technical communicators. However, as time went by, that difference and angst between the academians and practitioners, while mild, was still palpable. The entire conference, I had a song running through my head from the American musical, “Oklahoma” called, “The Farmer and The Cowman (Territory Folk)”. (If you haven’t seen the musical before, you can watch the YouTube video of the song.) Essentially, the message of the song is that the two groups really had the same interests at hand in the end, and they needed to learn to cooperate more to make the goal of being the new state of Oklahoma work. I’m hoping that my role in this, on some level by opening up this conversation, is that I play the role of Aunt Eller from the same musical. She gives the advice at the end of this song by singing,

I’d teach you all a little sayin’
and learn the words by heart the way you should,
I don’t say that I’m no better than anybody else,
but I’ll be danged if I ain’t just as good!

😉

The Living Bridge at the University of Limerick.  Looks like a good place to start to "bridge" the gap.
The Living Bridge at the University of Limerick.
Looks like a good place to start.

While I don’t think our difference as as strong as the farmers or the cowmen of Oklahoma, I’d like to think that we can come together much more easily and bridge that chasm more quickly and completely. We all have the same goal, after all–to continue to make technical communications a top notch field and create superior technical communicators. How can we go wrong with a goal like that?

My own view is that more needs to be done to connect academia with practitioners. I know that the STC-PMC, for example, has been very active in the past year working with technical writing students at Drexel University in Philadelphia. They are always looking for more local schools to connect with. I’m sure there are other outreach programs out there, but how many exactly, whether it’s through STC or IEEE or any other professional group out there? I know that I’m going to try to reach out to my own program at NJIT in the next week and see if I can offer any help. What can you do?

What do you think? I know a lot of my readers fall on both sides of this issue, and several straddle both. I’d love to hear what you think, and let’s get the conversation started on this!

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Content Content Podcast – Fire fingers featuring Danielle Villegas – episode 3

fast-typing-fingersEd Marsh of ContentContent has a new podcast out, and it features me! Who would’ve guessed? Ed and I recorded this on April 11, 2015, and had a great time recording our conversation. We could’ve gone on for hours! (Or at least I could’ve gone on for hours, LOL.)

Check out the podcast, and be sure to check out more of what Ed has on ContentContent. He’s got good stuff there! Enjoy!

Content Content Podcast – Fire fingers featuring Danielle Villegas – episode 3