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Am I missing the TechComm party?

STC-Philadelphia Chapter members attending the 2014 STC Summit--including me!
STC-Philadelphia Chapter members attending the 2014 STC Summit–including me!

I’ll come out and say it–I like going to conferences. It’s a great opportunity to learn new information that can hopefully be applied upon my return from the conference. It’s also fantastic opportunity to meet–and later reunite with–tech comm friends whom you’ve previously met either in person or through social media. In the last few years, I found that going to conferences were a great way to truly immerse yourself in the tech comm culture. I’ve said repeatedly that when I’m with my fellow tech comm people, I feel like I’m with my “clan” because I belong with them much more than other groups I’ve been with.

But lately, I’ve started to feel a bit critical about conferences. I’m sure you are thinking, “Why would you be critical about them if you like them so much?”

First, there’s the cost. I know there’s a cost to doing anything, but geez, if it weren’t for waived fees due to volunteering, speaking, or other related work for a given conference, I wouldn’t have been able to go to many of them! It’s expensive! I know that some companies will pay for those travel, accomodation and conference fees, but mine won’t. I’m a consultant who works for an agency. If I don’t work, I don’t get paid. The company where I consult wouldn’t pay because I’m not an employee. So for the days that I’m at the conference, I lose pay (even though I’m doing professional development for myself that they can’t offer), and I end up spending almost the same amount as I would have earned during that time away–and again, that’s even with the waived fees I’ve mentioned earlier.

Second, there’s time. Conferences are usually just a few days, but when they are all over the country, and very few near me, it’s not only the cost to go somewhere far away, but also the time that’s needed to fly somewhere and back. For me going to the US West coast, that’s about two days right there. I applaud those who are coming from farther distances overseas, who can afford and make it over here, as it’s not only a huge cost, but a huge time commitment as well. Again, being an hourly contractor, I can’t take too much time off, or it affects my income.

Third, perhaps I’ve attended just enough in these years, but it seems like the same stuff is being talked about over and over. Like I said, maybe it just me. I know that sometimes topics need to be repeated because there are always new people who want to learn, and there can be a shift in interests. For me, I tried to delve into almost everything, and where my professional concentrations and interests lie…I’m not finding anything radically new. It’s more about reinforcing ideas I’ve learned before or experienced by trial and error. Nothing wrong with that. I also find that while a big push right now seems to making sure that silos are torn down between different departments and tech comm pushing for more visibility in company culture, it’s not exactly happening from my standpoint. It’s hard to be a one-woman army against a global company (although I’m still trying and am happy when I achieve a small success).  Should I be looking at new topics to learn about at future conferences? Maybe. I’ve also attended sessions where it’s something that I’m interested in, but in the end I can’t apply it, which is frustrating. For example, in content strategy, there seems to be a big push into content marketing, and the company I’m working for is still trying to grasp the basics of content strategy, so how can that help me at this point?Like I said, perhaps that’s my problem, and not the problem of the conferences.

Lastly, the best part of conferences is the worst part too–socializing. There were a few conferences recently that I would have liked to have attended. They were within my field, I’d been to one of them before, and I knew lots of the people who were attending. So many of these attendees are people whose company I enjoy very much, both as professional colleagues and as friends. When I go to a conference, it’s a fantastic opportunity for all those tech comm introverts to hang out together, and feel comfortable being themselves with no one questioning them. I know I can always find someone to hang out with at conferences, and I’ve made so many fantastic friends. So what’s the problem? When they go to the conferences and I can’t, I see all the photos and posts on social media about the great time they are having, and well…I feel left out. I know that sounds childish, but it’s true. I don’t get out much as it is, so conferences are a great way for me to get out an socialize with my tech comm friends, and truly enjoy myself in a relaxed atmosphere with people who can talk about life and “shop” and it’s all interesting to me. When I see everyone else going to these events and I can’t, I’m back to being the kid sitting in the corner feeling left out.  I hate it.  Again, that might be my personal issue, but I got the sense that I have some tech comm friends who also couldn’t go to some of these conferences this year had the same aching to be there too, but couldn’t, and felt left out. I know we were missed, as those who attended told us that they missed us–and I appreciate that, but it’s just not the same.

There are SO many conferences during the course of a year between STC local, regional, and national events, as well as independent conferences like Lavacon, IDW, Intelligent Content Conferences, GALA, TC-UK and so many more, nobody could possibly have the time or money to attend all of them.  Heck, so many are popping up these days, it’s even a struggle to choose which ones to attend! Being a working mom, I definitely don’t have time for all of them. The two that I missed this month were not only because of time and money in general, but because of the big project I’m working on at work needs my undivided time during my work hours because of an upcoming due date, and the load of work that needs to be done. I couldn’t break away even if I wanted to unless I wanted to fall severely behind in my work and work weekends and nights once I got home.  Even the few I went to last year had consequences for me going away when I did.

So what’s a person to do? I think the social aspect of it all gets to me the most right now. I truly enjoy the company of technical communicators, and I wish I could spend more time with them. I can’t even attend the local STC meetings for my chapter each month because of distance and time (not so much the cost). Yet, I see several of my tech comm friends always out and about at various conferences during the year, and I wonder how they can pull it off based on the issues I mentioned above?

I’m still grateful for social media to keep me in touch with all these great people I meet at conferences who have become my friends. But I still have to pick and choose conferences, going forward. I might not make it to the same conferences every year, partially because I want to check out new venues and paths. I’ve only committed to attending my local STC chapter’s regional conference so far , but I’m thinking of checking out another this year. I’ll most likely go to the STC Summit, but I don’t know that for sure. I’m thinking of seeing if I could do one overseas (Europe) instead of two on the West Coast, depending on what I can save up and swing financially.  I like travelling, andt I need to expand my horizons a little bit.

In the end, maybe it’s my inexperience that makes conferences tough for me. I’m always wanting to learn new things, and I know conferences do their best to bring new information to the tech comm masses. I can easily say without reservation that I have learned things that I could bring back and made me a stronger technical communicator. But how many can you attend before you feel like you’ve heard something before, or because it comes from people who are WAY more experienced than you, you’ll never completely “get it” or never have a chance to experience what they’ve done anytime soon? This is the frustration that haunts me.  For me, conferences are the best option for professional development, and yet it’s hard to get excited about some of them. Personal burnout? Maybe. Yet, I ache to see my tech comm friends, because I enjoy seeing them so much. It’s a dilemma.

For those of you who have been technical communicators for a much longer time than me, how do you do it? How do you choose? How are you able to work with the time and cost issues, as well as finding conferences that will engage you other than socially? Let’s talk about it in the comments.

 

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English is global–or is it? I’m getting confused.

I apologize for not writing for quite a long time. I hadn’t realized how long it had been! I’ve been really busy all these weeks, deep in my professional work, my volunteer work, and working on me. It’s always tougher once the school year starts! My professional work is taking up a lot of energy these days, which is good only because it means that I’m deep into doing what I enjoy–working with content.

About a month ago, I went for Adobe CQ training. The company where I consult is using it to build and manage its new external website, and I’ve been included in the project! It’s a big step up for me, because I’ve been limited to internal sites until now. Having the chance to learn a new CMS, work on the external site, and work on a high-profile section of the external site is a big deal. The training was great, and all those who attended the training were rather excited to use Adobe CQ over the painfully clunky in-house CMS that we’ve been using (and will still have to use for internal sites for a while to come, so I’ll have to use both).

At the training, the trainer was from France, and we had another content strategist who was from the Brazil office. Both spoke fluent English. Over the course of the two days, I got to know both of them well (it was a small training group), and we talked about languages extensively. One of the interesting things about the company I work for is that it is a German company that is having its 150th anniversary this year, so you’d think that the official language of the company would be German. WRONG. Surprisingly enough, the official language of the company is English. When I found that out, I was surprised. And while there will be a German language website, as well as ones in Spanish, Portugese, and Chinese, in the breakdown of the new external websites, more areas would have an English website or translated English website option. Again, this surprised me a little–not that this is a bad thing. It works in my favor since my native language is English, after all.

In talking to the trainer from France, she said that the consultantcy she works for has her based at one of my company’s offices in Germany, so she usually commutes to Germany via a four-hour train trip, stays up there for four days, and then comes home on the weekends during this particular project. When she is in Germany, she speaks in English with the people in that German office. When she trained people on Adobe CQ in the German offices, she did her training in English. When she trained in Shanghai–her stop before the US–she did it in English. She said she took this job because it was in English, even though her native language is French, because it gave her an opportunity to use her second language and improve her fluency.

The fellow from Brazil was so fluent with an American accent that I almost thought he was an American of Brazilian descent who moved to South America. His English was impeccable, and he made so few pronunciation mistakes, that he reminded me of my husband’s accent, which is almost perfect, but there’s still a little something lingering there if you listen VERY carefully.

So, all this got me to thinking about conversations that have been going around in the last year or two about localization and the perception of English being the main language of the Internet, which are topics that have written about before. The impression I’ve been getting through many of the tech comm conversations has been that we should not assume that everyone is learning English, fluent in English even as a second language, and that English is not taking over as the predominant language it’s alluded to be. The message is that we need to neutralize the English we have because most of the world does not speak English, and this action will help with translation. That all makes sense to me. What makes things confusing to me is the implication that English should back off from trying to be the “international” language because perhaps it should be Chinese, or Spanish, or some other language that more populations speak, or that we need to concentrate more on making translation and localization work. I understand that implication as well, and generally I back that notion.

In the futuristic world of "Firefly", everyone was bilingual in English and Chinese, as the premise was that the US and China would end up being the superpowers that would take over the world and eventually ally themselves. Who knows? It could still happen.
In the futuristic world of “Firefly”, everyone was bilingual in English and Chinese, as the premise was that the US and China would end up being the superpowers that would take over the world and eventually ally themselves. Who knows? It could still happen.

Perhaps my company is a rare case in that the official language of the company is something other than what the native language of where it’s located is. I remember a year or two ago reading about a company in Japan that was making all its employees–down to the mailroom and custodial staff–learn English at the company. The company I work for has been around for 150 years in Germany, so you’d think that there would be a lot of bilingual people in order to work between two continents, but that it would not be Anglo-centric, but rather German-centric. Yet, that’s not the case. I don’t know why they decided that, but it really got me to thinking. If one of the largest manufacturing companies in the world, based out of Germany, has its official language as English, what does that really say? Is English really the predominant “international” language after all? Are there other global companies that are following suit? What does that mean for international English, or for that matter localization and translation efforts? Are we going to end up in a world like in Firefly where everyone spoke both English and Chinese, and no other languages?

I suppose it’s simply my own perception that sees it as confusing. On one hand, we’re being told to embrace other languages and appreciate the translation and localization process for the sake of understanding that English is not the predominant global language we think it is, and then on the other hand, we see proof that global corporations are shifting towards more English or predominant English usage. Did I read or encounter these companies as exceptions, or is this becoming the rule?

What are your thoughts? Post in the comments below, and let me know what you think.

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It’s a good thing.

Taken from http://www.today.com/video/today/51786904#51786904
See, even Martha Stewart needs to take time on her social media accounts.

I know I haven’t been on my blog all that much. What can I say? Life gets in the way. As I’ve mentioned, I’ve had a busy summer, and it is shaping up to be an even busier autumn.

“Why would that be, TechCommGeekMom?” you may be asking. I’m glad you asked.

Work has picked up quite a bit, in a good way. I’ve spent a large part of the summer working on three significant internal websites at work, and they are all near finalization. But the big news is that at the end of this month, I’ll be having training on Adobe CQ5–which is a new CMS for me to learn–and I’ve been given a high profile section of the external website for the company where I’m consulting. This is huge! In all my years of being a content manager/publisher, I’ve only worked on one “standard” CMS/WCMS, namely SharePoint. All the rest have been “franken-systems”. I’ve been told that eventually the company will be moving all its internal content to that SharePoint, but first they have to get all the current sites into the current system before they can make that move. In the meantime, the external site is moving forward in a big way using Adobe CQ, and I’m being brought into the fold with a big project.

There are several things that excite me about this project:
1) I get to learn a new WCMS, and I like the challenge of learning something new and useful.
2) This WCMS is one that will help bring the company’s website into the 21st century–there’s a big push on responsive design, social media, and localization for the website, especially the section that I will be working on. I’ve only been learning about these kinds of sites for the last two to three years, but not being able to put what I’ve learned into practice. Now I can!
3) I’ve been given a preview of how the website will be structured and how the content has been chosen and mapped out. I like the content strategy that’s been decided for the overall project and the direction it’s pursuing.
4) I can’t say what section I’m working on at this point, but when I say it’s a high-profile section, it’s a VERY high-profile section. I’m really honored that the company has asked me to work on building this section of the site. For me, it shows me that they like the work I’ve done so far, and they trust me to make good decisions. That means that it’s a big responsibility, and I can’t be lazy on this project. They’ve placed a lot of trust in me, and I can’t let them down.

So, that’s going to be taking up a huge part of my daytime hours. And quite frankly, work has been exhausting, but in a good way. You know when you have a really good workout, and by the end of the day you feel a genuine tiredness from being physically tired, as opposed to being tired simply because you’ve been up for a while? It’s like that, but it’s mentally. Well, it’s physically for me too, since I’ve started trying to squeeze in actual workouts into my daily routine, too, to try to lose weight since I sit on my bottom all day. Throw in responsibilites for my local STC chapter (which I’m still trying to get a handle on), and mom-related responsibilities–there’s a lot going on! So, getting info into TechCommGeekMom proves to be challenging these days.

I think I earned a cupcake for this--what do you think? Yum...chocolate cupcake....
I think I earned a cupcake for this–what do you think? Yum…chocolate cupcake….Maybe Martha Stewart can bake one for me! 

I haven’t given up on this blog, but being as busy as I am, I’m sure you’ll understand. It was much easier when I started, as I was unemployed with plenty of free time that has slowly diminished as time has gone on once I became employed. Now, I’m taking care of my health and taking on other new responsibilities, so priorities change a little bit. This is still my connection to my tech comm family. And without this blog, I wouldn’t have had the opportunities I’ve had to learn about content strategy or social media practices that I’ll be applying to this project. Like I said, I’ll finally be able to use all the information that I’ve been learning post-grad school from all the conferences and online conversations in practice, and that is exciting to me! The trick for me right now is figuring out how to balance it all effectively, and I’m still figuring that out.

So, if you find that my postings are more intermittant, you understand why. Ultimately, when looking at the big picture of events going on, they are steps in a positive direction. In the words of Martha Stewart, “It’s a good thing.”

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Villegas Views: Digital Content is Not the Only Content Out There

convoMy latest post on the STC Notebook is up! The article is a reflection about a recent encounter I had at the STC Summit about a month ago. I’d like to hear your opinion about the question I ask at the end!

Check it out here:

Villegas Views: Digital Content is Not the Only Content Out There