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Being a specialist or a generalist? Which is better for a technical communicator?

I feel like I’ve stepped into quite the conundrum by entering the technical communications field. As I continue to search for full-time work, a problem that I seem to find almost everywhere I go is that technical writing jobs in my area seem to require that one be a specialist in their field, or do very, VERY specific types of work. Both before and after my technical communications studies, I had always been taught that with few career exceptions, being a generalist was more often a desired skill set, simply because I couldn’t get stuck in one specific direction and find little to no work. Having a broad range of skills and abilities made one more marketable, flexible, and thus desirable as an employee. I know the last place that I consulted for full-time appreciated that generalist ability of mine, because I ended up being the go-to person for web editing, web design, and general graphics design. There were those who had the title of “web publisher” but didn’t even know basic HTML, and I actually did.

However, I’m finding that as much as I did my best in both my career and my graduate studies to study a broad range of subjects, including social media, e-learning design, content management strategy, UI strategy, and technical writing and editing, to name a few, I end up as a Jack of all trades, but master of none. However, it seems that because I don’t have specifically five years of medical or proposal writing background in XYZ software, I’m useless. I was recently criticized for having an “unfocused” resume because it was so broad. When asked what specialization I wanted to follow, I listed all the subjects I mentioned above and then some others. I feel I have the skills to start out in any of those fields if someone gave me a break to go in any of those specific directions.

One of the things that stuck out in my mind from Adobe Day at Lavacon last month was commentary by the panel at the end of the morning, in which the group said that one of the issues right now in tech comm is that there are too many tech comm specialists instead of tech comm generalists. When I heard that, it was music to my ears, and I felt vindicated for taking the approach I had with my career! I’ve already taken steps–specifically getting a Master’s degree in Professional and Technical Communication–to provide myself with an education on understanding all the available possibilities in the technical communications field, and be able to adapt to it. However, one of the other challenges listed in the panel talk was the general resistance to progressive change. I fear that the resistance to change is far more widespread than anticipated, based on my own experiences. Every job listing and every recruiter I talk to seems to want to pigeonhole me into one specialty, and I don’t want to do that. The reason I went to graduate school was to allow me to gain opportunities beyond my knowledge of content management alone, and allow me to flex my editing, writing, design and e-learning muscles some more.

Perhaps because I’m a “newbie,” I don’t understand this strict adherence to being a specialist in only one kind of tech comm. Becoming a specialist is a double-edged sword. On one side, being able to work in a niche field makes your skills more desirable for that niche. However, on the other side, it limits the kind of work one can do if there are layoffs or one finds him/herself out of work.

Since I’ve been looking for full-time work for almost a year now, I talked to my husband recently about this idea, and questioned whether I should commit more to one particular area of technical communication than another. While I’ve done a lot of content management work, I find it constraining when I want to be able to edit what I see as just plain BAD writing, and I feel limited to not flex my brain muscles on all the things I’ve learned in grad school in the last two years. I’ve tried to immerse myself in the tech comm world and the e-learning world to varying degrees, but again, I find myself as a generalist since I don’t have any job to help me hone my professional focus as of yet. Even so, I wondered if I should just resign myself, and just try to figure out what specialty I should focus on, perhaps in the hopes of increasing my job prospects. After voicing this concern, my husband vehemently disagreed, feeling that it was better just to continue to be able to look at a little bit of everything and do a little bit of everything, as it broadened prospects by giving me multiple directions to follow.

It makes me wonder how other graduates–whether they are from undergraduate or graduate school–find a job at all. How is someone supposed to be able to do a technical communications job with little to no experience? How the heck can they become specialists without first being generalists given a direction from their first jobs? I know I have the flexibility and know-how to go into many jobs, but it’s autobots that read my resume instead of people more often than not, and autobots don’t understand the value of what I can do and my ability to learn on the spot. I’m sure I’m not the only one in this rut, and yet there doesn’t seem to be any flexibility on the part of employers. There are plenty of us who are more than willing to be dedicated employees with a strong skill set foundation, and we aren’t given a chance.

So, what is better? Being a specialist or a generalist? Write your opinion in the comments below.

For me, I’m still torn, and my problem is that if I do need to be a specialist, I don’t know what direction to follow, because I like so many aspects of tech comm. Should I find work as a full-time blogger, pursue my desire to be an instructional designer, go back to content publishing and management, become a technical evangelist, become a teacher or trainer…or what?

(If you know of any telecommuting/remote jobs or jobs in the Central NJ area along these lines, let me know!)

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Lady Shotgun: taking on childcare and capitalism

See on Scoop.itM-learning, E-Learning, and Technical Communications

How one indie studio is killing crunch and sharing profits…

Thanks to @cfidurauk for pointing me to this article.

One of the tough things about being a mother in any industry is how to balance responsibilities of being the primary caregiving parent and giving full attention to a job/career. Ann-Marie Slaughter, formerly of the US State Department and now back at Princeton University, wrote a controversial article for The Atlantic magazine (I think it was the Atlantic) which gave her case of while she had it all, she felt she really didn’t.

In this day and age, we need to rethink and rework what the work process is. I’m sure the hours of “9 to 5” were based on daylight hours during the 19th century or something. I’ve always tried to work different hours than that–usually earlier hours so that I could be home at a reasonable hour for my child. Additionally, I have found that there are very, VERY few things in this world that depend on work being done RIGHT NOW or needed to be done YESTERDAY. (Immediate emergency medical care is the only thing I can think of that is THAT urgent.) I applaud Lady Shotgun for their endevour, and hope that more and more people–not just moms, but dads too–start thinking in the terms that this outfit set up shop.  If I could find a place like that which could use the skills that I can offer and paid decently, and had the flexible hours that are presented here, I would jump on that bandwagon in a heartbeat.

As technical communicators and e-learning/m-learning specialists, this seems like it should be a viable work solution for so many of us–all parents alike. There are rare instances that documentation has to be out THAT quickly because someone’s life is in jeopardy. Lady Shotgun should be a model for us going forward.

See on www.gamesindustry.biz

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Is iPad Mini the “Fun-Size” tablet, or does it mean business?

As the end of October approaches, so does Halloween. And with Halloween, most people would think of ghosts, witches, vampires and other monsters along with other spooky stuff. As for me, I think of trick-or-treating and the all important CANDY. Mind you, the candy usually given out is not full-sized candy bars, but rather “fun-size” candy–usually miniature versions of the tastes we know and love.

Apple decided to provide us with a new fun-sized item just in time for Halloween–the iPad Mini. It was highly anticipated, and naturally, I sat and watched the announcement. The iPad Mini appears to be about the same size as the most popular e-reader/non-iPad Mini devices, such as a Kindle Fire HD or a Nook. It is small enough to fit in one’s hand, and Apple claims that it’s a new design–and stressed that it’s not a shrunken iPad, but rather a concentrated one. It has all the same features of the iPad 4th generation (which was also introduced during this event), but it’s as thin as a pencil and as heavy as a pad of paper. The screen size is significantly larger than its competitors even though the device is of comparable size. I’ll leave out most of the other details, but needless to say, it performs the same as the new 4th generation iPad also introduced today, and runs all the same iPad only apps. The nice thing that Apple stressed about development for iPad Mini is that it doesn’t change from what is done for iPad–what works on iPad works on iPad Mini. NICE. Everything is faster and more powerful than before, and that makes for a great experience.  Its flash storage is the same as a full-sized iPad as well, coming in 16GB, 32 GB and 64 GB. That’s great in itself too.

Photo from AllThingsD.com

So, is it fun-sized? It sure looks like it. Am I getting one anytime soon? No, I don’t have a need for one, considering I just got my cool new iPad 3rd generation not too long ago, and am very happy with that.  But I can see a lot of benefits for the iPad Mini, especially for m-learning and use in schools. Sure, having all those cool new features alone make it great, but knowing that it has the same functionality as its full-sized counterpart, there are two features that will make it really great for education and schools.

First, it’s the smaller size. The smaller size will make the device even more portable than a standard sized iPad for students. It’ll be easier to fit in a backpack, or even to use in a classroom or on a field trip. For the elementary school students, the size will make it easier to use for smaller hands. I’m sure that typing with littler hands will be facilitated more easily on a smaller devices. It’s almost as if iPad Minis were MADE for the elementary school crowd! The size also makes reading e-books more like reading from a competitor’s device, in that it’s not much bigger than a paperback novel. The device itself allows for even more mobility than its larger counterpart. It seems to me like this will be a winner in these respects.

The second feature is the price. At a starting price of $329 for the 16GB Wi-Fi version of the iPad Mini, that’s a savings of $150 over the 16GB Wi-Fi version of the full-size iPad. Multiple that $150 many times for all the students that would be given iPads at schools… incredible savings, and maybe more iPad Minis to be bought!

Now, I’m not knocking the full-size iPad. It’s been revolutionary since its introduction two years ago. Tim Cook of Apple spouted off a lot of incredible statistics about iOS downloads and upgrades that were staggering, like 200 million devices upgraded to iOS6 in the past month, and the 100 millionth iPad was sold two weeks ago! (I wonder if it was mine? Ha ha!) Apple stressed their role in education not only with the introduction of iPads and their impact on schools, but also the impact of iBooks as well. (There is a new upgrade of both iBooks and iBooks Author available today as well). iPad full-size will always have a place, just like full-size writing pads have not gone away just because smaller writing pads can be made. There are advantages to full-size iPads, especially when doing larger scale work. Having more screen to view is easier on the eyes in that respect.  Like I said, I personally wouldn’t give up my full-size iPad even if given the opportunity to trade it for a smaller one. That’s just me.

But then I think about my middle-school aged son. Having his own iPad Mini would be perfect for him. Not too big, not too small, and at a relatively affordable price, and he’s still get all the features found in the full-sized one. Or for someone who isn’t an avid computer geek, but wants something that’s more beefed up than the Android tablets and e-readers, this is an excellent choice.  Or, someone who’s been wanting an iPad but couldn’t afford one, now they can in a “concentrated” size.

I think this means that the iPad Mini is both fun-sized, AND means business!

Now, will the next one be available in chocolate with nuts, caramel and rice crispies?

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What Does Knitting Have To Do With TechComm and m-Learning?

I’m so glad that this is now my 200th post on this blog! TechCommGeekMom has come a long way since it started out as a class project in grad school, now hasn’t it? For this particular post, I’d like to share my thoughts on something that I’ve been thinking about for the past two weeks or so.  It reveals one of my hobbies to you, but hopefully you’ll like the analogy.

As you’ve seen in the subject line of this post, I’m going to be talking about knitting and how it relates to tech comm and m-learning. Now, I know what you are going to say. Knitting is for grandmothers who make ugly stuff for everyone, and you are obligated to wear it when she comes over and visits. You couldn’t be wrong. Knitting has had a huge upsurge in the last ten or so years, and more and more people are adopting it as a hobby. It goes back to the 9-11 attacks, when people were trying to get back to a sense of security and home. I think with economic times, it’s also a relatively easy and inexpensive hobby to have (unless you are a true diehard like some of us).

Knitters these days make more than clothing items, accessories and toys, but it’s become an artform unto itself. (Ever hear of yarn bombing?)  I can’t remember when I started knitting exactly…but I’m guessing it was around 2004 or 2005. I know I was knitting in 2006 when I went to California for a convention for the now defunct Body Shop At Home businesses, and met Anita Roddick, as there’s photographic evidence of knitting in my hands during the event. In any case, it gave me a chance to learn something new that spoke a whole other language of its own, had a different vocabulary, and I got to work with all sorts of colors and textures in the process. For someone with sensory integration issues, it’s a great outlet for sight and touch. Even the rhythm of knitting up something has a calming effect, and following patterns forces my brain to focus.

So what does all this have to do with tech comm and m-learning? Well, as I thought about it,  there’s definitely an analogy that could be made about the benefits of knitting and how they lend themselves to these topics.  All this first came to me after I had spent the day at Adobe Day, and later took a small soujourn into the city of Portland with four fabulous technical communicators who also happen to be knitters. They had invited me to go on a yarn crawl with them (similar to a pub crawl, but in search of high quality yarn instead of libations), and I readily accepted. We only made it to one store, but we had a great time checking out all the high-end yarns and knitting notions available.

Pardon us drooling over the yarn!
Five technical communicators who
are also knitters! We know!
At KnitPurl, Portland, OR, during LavaCon
L to R: Sharon Burton, me, Sarah O’Keefe,
Marcia R. Johnston, and Val Swisher

As I reflected on Adobe Day, one of the big themes of the morning was the idea of using structured content. Without structured content, all of one’s content could fall apart and lose strength. An architecture needs to be created to make it work. Well, knitting is like that. If one doesn’t follow a pattern, and just knits in a freestyle, haphazard manner, instead of a nice jumper/sweater, one could end up with a garment with no neck hole and three sleeves. Without the structure of a pattern, and even reusing good content (or stitches, or groupings of stitches describing appropriate methods for structure), the whole thing falls apart. The beauty, too, of reusable content in content management, just as in a knitting pattern, content that is produced well, is solid, and the reader can understand clearly and concisely will produce good results, and can be recombined effectively in different instances without losing its meaning.  Take a look at a sweater or knit scarf you might have. You’ll find that each stitch makes sense, even when you look at different pattern of how the cuffs and collar differ from the sleeves and the body. But it all fits together.  In my mind, this is how reusable content can be used.  Very tight, well written content can be reused in different combinations without losing its context and form if done correctly.

The other way I thought of the analogy of knitting again had to do with how one learns how to knit, and how it relates to m-learning. Knitting fair-isle sweaters, Aran sweaters or lace shawls doesn’t come on the first day of learning how to knit. Heck, I’m even still learning how to do all these techniques! It comes with learning a foundation–namely the knit stitch and the purl stitch–and building upon that foundation. Any piece of knitting you see is all a matter of thousands of knit and purl combinations to make the item. But first, one has to master the simple knit and purl stitches by learning how to understand how to gauge the tension between the needles, the yarn and your fingers. Once that is mastered, then learning how to read the “codes” or the knitting language of K2, P2, S1 (that’s knit two, purl two, slip one), for example, then the real fun begins. Knitters have to pay attention to details in the directions, because knitting can be a long task. Except for tiny baby sweaters or sweaters for dolls or stuffed animals, I don’t know any sweater that could be hand knit in a single day, even if it was done from the time the knitter woke up until the time the knitter went to bed. It just couldn’t happen, even for a fairly experienced knitter.  So, each part of the knitted pattern must be learned or read in chunks so the knitter can understand where he or she left off.  Talk to me about lace patterns especially, and it’ll make more sense. But each technique takes time to master, and most knitters learn these techniques a little bit at a time. Whether a knitter is self-taught or taught in a conventional learning environment, nobody learns all there is to know about the most advanced knitting techniques on the first day. Just getting knitting and purling down takes a while. It’s an arduous task to learn to knit and knit well, and to be patient enough to see a pattern all the way through.

Just like in m-learning, things need to be learned in small chunks for comprehension. Information has to be short and to the point so that the reader, just like the knitting pattern reader, can take that information, mentally digest it, and then work out how to use the information. There is definitely trial and error in both m-learning and knitting; if one doesn’t succeed, then it’s possible to go back and try to re-learn the information and correct it, and in doing so, retains the information better.

Now, if one happens to be BOTH a technical communicator AND a knitter, then these are easy concepts. Reusing content, breaking down information into smaller portions for better learning retention, structuring the content appropriately and consistency comes both with our words and our stitches.

A variety of tools can be used in either case to create the content. For technical communicators, it’s the use of different software tools that help us achieve our goal. For knitters, different sized needles, different kinds of yarns and other tools can be used in the process. Is there only one way of doing things? Of course not. Is there any single tool that will do the job? Generally, no. This is the beauty of both technical communication and knitting. In the end, the most important tool is the mind, because without the individual mind, creativity and intellect cannot be expressed. When all of these tools and factors work together, it is possible to create a fantastic piece of work. When this combination of factors aren’t followed, it can look pretty disastrous.

So, next time you see someone with a pair of knitting needles in their hands, look carefully at the workflow that person is following. You might learn something from it.

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Hard Work and Persistence (Who Says OCD Is a Bad Thing?) Pays Off! : How I won an iPad

As someone who participated in Adobe’s TechComm Conundrum contest on Facebook, I can confidently say that it was not for the faint of heart! It combined one of my favorite topics—technical communications—with the thrill a researcher gets when hunting for clues. Many of my favorite television shows and movies often combine finding historical facts and clues to find a treasure of some sort at the end, whether it be an “ah-hah!” piece of important information, or some physical prize at the end.  As it turns out for me, it was a matter of having both at the end of my journey!

The TechComm Conundrum, for those who did not participate, was a series of questions and clues to learn more about technical communication history, as well as Adobe’s role in technical communications, on the way to find Adobe’s missing employee, Tina.  Being that I was trained to do research while I was a graduate student at NJIT’s MSPTC program, I knew that sometimes answers would be very obvious, and sometimes I would have to read between the lines.

Like many who did participate, I hit some brick walls along the way.  Many of the answers were right in the Adobe Technical Communications Suite 4 videos, blog, and product page. Other answers required deeper searching, and using extensive Google searches, I found the information I needed. Some responses were more obvious than others, and I admit I learned a few new things about the technical communications field and its fantastic history. It made me proud to call myself a technical communicator, and reinforced the idea that I was glad to be a part of this field. It was fun.

For those who got that far but got stuck, like I did initially, the last question was the trickiest of all. Finding a connection between a photo of actors Annette Bening, Julianne Moore and Mark Ruffalo, the logo of FrameMaker, and a photo of produce at a market was daunting.  I found a connection between the actors, as they were all in the film titled, “The Kids Are Alright.”  But beyond that, I couldn’t figure out what that had to do with a photo of vegetables or FrameMaker.  I tried so many combinations of ideas to figure out the answer, and wasn’t getting very far. I wrote down all the answers on a sticky note by my computer, and for at least a good week, I would enter all the answers for the questions and get stumped at the last one.

Finally, I decided to look more carefully at FrameMaker’s history to see if that would yield any clues.  It was Wikipedia that finally yielded the clue I was seeking. In Wikipedia’s first line of the history of FrameMaker, it explains that FrameMaker’s original author, Charles “Nick” Corfield, designed FrameMaker to be a WYSIWYG document editor. Wait…WYSIWYG…that acronym stands for “What You See Is What You Get.” My mind started racing, as that’s an acronym I like to often use myself. Was it really that simple in the end? I was told later (after the contest) that Mark Ruffalo’s character in the movie owned a restaurant called “WYSIWYG”, although I didn’t know that since I hadn’t seen the movie. Nonetheless, I tried the acronym as my response, and gingerly hit the “Enter” button on my laptop to submit it.

EUREKA! That was it! The explorer finally had her “ah-hah” moment! There was true joy in deciphering something that was still stumping everyone else still playing. So, yesterday, when I found out that I had actually won one of the “grand prizes”—a new iPad—I was actually thrilled. I was informed that only two people—I was one of them—figured it out. The hard work to crack the code paid off!

Hopefully, Adobe will bring this contest back as a fun game, as I think the quiz is great for new technical communicators to learn about the rich history of the technical communications.  Talk about your active learning exercises through e-learning! (And I’ll bet it was created on Captivate, which is a featured product within Technical Communications Suite 4, too.)

Thanks, Adobe for such a fun ride—and the iPad!