I broke out of the tech comm mold a little bit, and actually did an e-learning, or more specifically, an m-learning presentation today at the e-Learning Conference 3.0 at Drexel University in Philadelphia today. I was totally out of my comfort zone, because while I love to talk about and share what I know about m-learning, I’m not an m-learning professional, meaning this is not something I do everyday like the rest of the attendees. I also had never been in front of such a large group (there were 50+ people in the room! New record for me!), and among those who DO use e-Learning everyday. I was grateful that I had people come up to me and tell me they liked my presentation. I was glad that at the end of my presentation, I was able to get a conversation going in the room about m-learning practices.
Not bad for a content strategist, eh? 😉
Due to popular demand (okay, some attendees asked for it), here are the slides that I used. If they don’t make sense for some reason, feel free to ask questions in the comments, or email me directly.
One of the things I like about the STC having a chapter set-up is that even if the closest chapter isn’t next door, it’s usually still close enough to find people from your region with whom you can connect. For me, I found my “tribe” with the STC – Philadelphia Metro Chapter, or “STC-PMC” as we call it.
Every year, the STC-PMC hosts a Mid-Atlantic Technical Conference that people from around mid-Atlantic region–and beyond–come to learn and present information going on in the world of tech comm. My first exposure to tech comm conferences–and presenting–was at last year’s STC-PMC conference, and it was just a positive experience. I met many people whom I had only known through social media, and met new people as well. Philadelphia is known as the “City of Brotherly Love”, and it’s evident with this STC chapter. I immediately felt welcomed both as a member and as a new presenter as well.
The conference itself opened my eyes to new possibilities and new ideas as well. I also felt that it validated many of my own experiences as well–that I was coming up with similar ideas and solutions as others in the field. I also liked that unlike the STC Summit or some of the other conferences I’ve been to, this one is a little smaller and more intimate, allowing everyone the opportunity to get to know the speakers and the other attendees on a more one-to-one level.
This year’s STC-PMC conference is on Saturday, March 22nd just outside of Philadelphia in Willow Grove, PA. This all-day event is going to be jam-packed full of good information that’s timely and will be helpful in your tech comm evolution. I’m presenting this year, and my presentation is called, “Blogging Out Loud: The Basics of Blogging.” It seems I know a little something about blogging and am willing to share. 🙂
But I’m not the only draw–Neil Perlin, STC President Nicky Bleiel, Ellen Buttolph, Roger Renteria, Ben and Marilyn Woelk, Donn DeBoard, Todd DeLuca, Traci Browne, David Dylan Thomas, Bernard Aschwanden and Christopher Ward will all be presenting as well. There’s lunch, prizes, and lightning talks, too! All at a very affordable price!
Afterwards, there will be a free networking event at the nearby Iron Abbey restaurant sponsored by WebWorks and Publishing Smarter. (You don’t need to go to the conference to attend the networking event, but you’ll get more bang for your buck if you do both!)
So, it’s a fantastic event that the STC-PMC is setting up, and gee–it’s on a Saturday! You don’t have to worry about missing work to take advantage of this great networking and learning opportunity.
If you’re relatively nearby and want to participate, there’s still time and still some spots left! Register today by going to http://www.stcpmc.org/conference.
You won’t regret it! (And if you do come, make sure to seek me out and say hello!)
Some updates have been made to my Tech Comm Educational Resources list. There are two new additions.
First, there is a new Master’s degree in Social Media–and it’s an online course of study–available through the University of Florida. I’ve checked out the program and talked briefly with a rep for the program, and it sounds like a great program.
The second new addition is a new Master’s degree in Technical Communication from Arizona State University, which already has a great Bachelor’s program. This ASU program is so new that the first class will start in Fall 2014! I’ve looked at the curriculum of this program as well, and it also looks very good.
For more information, look for the Technical Communications Education Resource List on this blog by either clicking on the ID/TC Education Resources tab above, or by clicking here.
If you are interested in Instructional Design educational resources, you can click on the same links for the Instructional Design Education Resource List.
If you know of a related program that I don’t have listed for either category, please let me know, and I’ll be happy to add it to my lists!
The Times Square New Year’s ball drop has landed…it’s a new Adobe Technical Communication Suite!
As of TODAY, Adobe is releasing five new tools for technical communication professionals everywhere! Technical Communication Suite 5.0 (TCS5), FrameMaker 12 (FM12), FrameMaker XML Author 12 (FMXA 12) and RoboHelp 11 (RH11), and FrameMaker Publishing Server 12 (FMPS12) are now available.It’s been about eighteen months or so since the last big Adobe tech comm release, so you can imagine there are some new and enhanced features included.
I was privileged to be among a group of tech comm professionals who were invited to get a preview of the products before their release, and I have to say, there were so many new and improved features that it was difficult to squeeze all the information into one press conference! But I’m going to give you the highlights, and I’m sure you’re going to find that there’s something new for you.
In the last release of TCS, namely TCS4, there were several big overhauls of the product, namely that the Technical Communications Suite concentrated on providing tools that supported structured authoring, integrated interactive content, and could support the creation of content for mobile devices while providing searchable, personalized, socially enabled content in a way that would yield bigger results with less resources. It was a major step to enhance these tools, especially in regards to adding mobile and interactive abilities to content. Adobe has continued to build on those major changes with the new features in version 5.0.
The foundation of the Tech Comm Suite has always been FrameMaker and RoboHelp. With the release of TCS5, FrameMaker 12 and RoboHelp 11 have been released with big enhancements that appear to concentrate on making these tools more user-friendly and efficient for the technical writers using them.
Image courtesy of Adobe.
For FM12, the first obvious enhancement is the interface. Adobe has improved the user interface to include colored icons and larger icons that look cleaner and sharper in HD. If you like things “old school” in the original smaller, monochromatic colors, that choice is still available as well. There is also more flexibility in customizing your interface. A new “pod” allows the user to access all the currently opened files in one place, from which you can save and close multiple files at one time, while still viewing the unsaved files. There are also enhanced abilities to drag-and-drop to empty areas of the interface, close pods or panels more easily, double-click on empty areas to minimize or expand pods, and searching capabilities have been expanded. These seem like minor details, but when using a product as often as many technical writers use FrameMaker, these finer details can make a big difference! FM12 includes three samples of unstructured content and one DITA-based content sample with the product.
FM12 is not all about a new façade. Adobe has enriched the authoring process with new capabilities. The first thing that caught my attention is that FM12 can generate QR codes now! They can be created for URLs, SMS texts, emails, or to initiate phone calls. QR codes are taking over these days, so it’s great that these can be both created and integrated into FM documentation. Background color enhancements allow uniform height background color and options to specify paragraph boxes. The addition of a new customer-requested feature is the support regular expression coding.
Single-sourcing has been a hot topic in the last few years, and this has been addressed with new enhancements. FM12 gives users a new way to work with conditional text, by using a new conditional tag pod which provides check-box mechanisms with multiple conditions to allow the user to do more complex filtering with conditional text enhancements. It truly simplifies the entire process, that even a newbie should be able to figure it out easily.
Productivity enhancements have also been included in FM12. A searchable smart catalog function allows the user to filter choices based on the valid choices available and phrase typed by the user, while the user can continue to use the keyboard shortcuts as before. There is also a new capability to open all files from the user’s last session in one click, including the last documents and pages in focus, workspaces such as pods, panels and palettes, among others.
Adobe has also taken care to add great collaboration enhancements in FrameMaker. Native connections to any webdev content management system (CMS), such as Documentum, SharePoint, and Adobe CQ are available. Users can now view entire CMS tree layouts, and can access several key CMS functions, such as checking out documents, editing documents, and searching within document, all from FM12. PDF review commenting has been made more flexible. The most proactive steps towards subject matter expert (SME) reviews is that reviews can be done on PDF reader apps on mobile devices, and can also be used on those same devices using cloud technology such as Dropbox for both internal and external reviewers. As mobile devices become more commonplace replacing desktops and laptops, this is a great step forward!
Image courtesy of Adobe
Publishing abilities have gotten a boost on FrameMaker as well. It used to be that if you wanted to create certain types of digital output, such a ePUBs, for FrameMaker content, you would have to export it to RoboHelp, and have RoboHelp publish the document. Now, that step is no longer needed for PDFs, Webhelp, ePUBs, Kindle docs, Microsoft HTML Help, responsive HTML5, or Web help! That’s a big deal, as it allows FM12 to be more efficient by skipping that step of exporting and publishing in RoboHelp. Publishing can also be done through the Web now, too, for multiple users using a FrameMaker server, allowing multiple users to publish simultaneously and automatically to multiple channels and devices. That’s a practical efficiency improvement right there!
Image courtesy of Adobe
With this release, Adobe is introducing a new FrameMaker product for those who don’t need the full version of FM12, but are mostly concerned in having a tool to do structured XML authoring. FrameMaker XML Author is a tool that has been created especially for the structured XML market. Those wanting to use unstructured content will still need to use the full FM12 version. The XML Author is fully standards-compliant for content creation, and supports the most popular XML technology for single-sourcing. It is not FM12 “lite”, but it is a streamlined, easy-to-use version that supports structured authoring without the bulk of the FM12 features that aren’t needed for structured content, yet still integrate-able with the full version of FM12 and available at a lower price. I’m sure that having this tool will be highly beneficial to many companies who are looking for a way to cut costs (it is priced at 40% the price of FM12 “full”) while still reaping the benefits of having a powerful XML authoring tool.
Another customer request that has been granted by Adobe is the integration of MathML, to allow MathML equations to be imported, created, edited, and published with FrameMaker. Adobe is even including 30-day trials of MathFlow (MathML editor from Design Science) with the shipment of FM12 for those who are interested in trying it out. There are several other features that are also included, along with 55 bug fixes, improved performance and launch time for FrameMaker, but I’d end up writing a book at this point!
Of course, with all these big changes to FrameMaker, we can’t forget RoboHelp 11, which also has had a big overhaul.
Image courtesy of Adobe
RH11, like FM12, has a new UI look as well. Based on customer feedback, RH11 has a new color scheme and a more modern interface that looks more pleasing to the eye. It’s a step in the right direction. Adobe has said that further UI improvements are in the works, but this current new UI is the first step in a long overdue makeover for the interface.
The more important feature enhancements with this new release of RoboHelp include advances with HTML5 publishing, printed document enhancements, and collaboration and single-sourcing enhancements.
The HTML5 publishing enhancements are from the perspective that mobile publishing is central, so new single responsive layouts for all devices are available “right out of the box” when downloading RH11. This new single layout feature will work seamlessly across all devices, can be easily customized, will allow for real-time previewing based on the browser size, and can be published with one click. There is a new wizard-based layout editor available to help with this process that shows the added responsive HTML5 output options. You can also preview layouts, and the customization is great because no coding in CSS needs to be done, as you can use the editor instead. To me, this is true single-sourcing creation at its best while simplifying the process! This is a big deal!
Printed documents have not been ignored. Users can now customize headers and footers of printed documents by defining them in the master pages. Headers and footers can also be imported from Word. There is also the ability to specify different headers and footers for the cover, and even and odd pages for different sections of a document. This is great for consistency within branded documentation.
In terms of collaboration and single-source improvements, cloud integration and topic sharing for SMEs has now been included. RH11 now includes a Resource Manager tool that synchronizes folders using Dropbox, Google Drive, or Microsoft SkyDrive as shared locations, and includes filtering for specific folders. This allows the user to manage linked resources within files used in real time across projects and geography.
Image courtesy of Adobe
The Technical Communication Suite 5.0 includes FrameMaker 12 and RoboHelp 11, but it also includes the updated products of Acrobat Pro XI, Captivate 7, and Presenter 9 to complete the Suite. You will notice that Illustrator, which was included in the TCS4 version, is not included. This was a step, Adobe said, to help lower the price. Additionally, from the way I see it, it makes sense, because both Illustrator and Photoshop–another product that used to be included in prior TCS versions–are now affordably available as part of the Adobe Creative Cloud subscription. I know that I personally have a CC subscription, and I’m guessing that many active technical communicators do too, so this saves us from spending twice for the same product, which makes a lot of sense. TCS5, FM12, RH11, FM XML Author, and the FMPS12 will also be available both as a subscription and through perpetual license as well. There is separate pricing for the FM XML Author and FM Publishing Server software.
The updates made to FrameMaker and RoboHelp are extensive, as there are many more features, but I think you get the idea. Adobe is taking steps to try to stay on top of technological changes that have taken root in the past couple of years, such as mobile and cloud technology, and is working to continue to make a more robust and user-friendly products for technical communicators.
My recommendation is that if you are looking to try TCS5 or any of the TC products out, or are interested in upgrading your current TCS package or individual products, click on the Adobe advertisement in the upper right corner of this page, or visit Adobe’s TCS product page for more information.
Sarah Jane Smith of Doctor Who is gazing into her crystal ball, trying to figure out why the 3rd Doctor and the Master aren’t going at it with more mobile tech.Happy New Year! Welcome to 2014!
I had set several goals for 2013, and for the most part, I achieved many of them. Due to finally having a job this past year, I was able to pay for my new kitchen outright (okay, we saved on labor costs because my multi-talented husband installed everything–and I mean everything–except the Silestone countertops), so I have a new kitchen that I love. I definitely travelled more, as I visited Atlanta for the first time in 21 years due to the STC Summit, and I got to visit Portland, Oregon again for Lavacon. I didn’t get to go to the UK, however. And I still don’t look like a supermodel yet.
My 2014 goals are still fairly ambitious, I think. I would like to build upon my web publishing experiences at work, and figure out how to become a content engineer, rather than merely a content manager. I’m hoping that attending the Intelligent Content Conference in San Jose, CA this February and attending this year’s STC Summit in Phoenix, AZ will with help with that. I’m not sure if I’ll be able to make it to Lavacon again until later in the year. I still want to go to the UK, but I think I may have to wait a little longer for that. If there’s a way to combine a vacation and a conference there at the same time, perhaps I can pull it off later in the year instead of going to Lavacon (just to vary things up a bit). I had hoped to become a certified Muse expert last year, and that didn’t happen. Perhaps I can try this year. I also got the “WordPress for Dummies” book this year, which has inspired me to become more expert at using WordPress. I currently use the version hosted by WordPress itself, but I think it might be helpful to understand how the independently managed version works, too. If I can achieve some weight loss in the process during all of this, I will consider 2014 a success. 😉
As for predictions for 2014 in tech comm, I decided that I would be a little more analytical about it. Two years ago, it seemed that the push in tech comm was that we needed to think more carefully about content management reuse of content, and think in terms of mobile content. This past year, that was extended to translation and localization of content, taking it a step further. So with those concepts in mind, what’s the next step? In my mind, it’s implementation of all of these with more vigor. Some companies are on top of this, but it wouldn’t be surprising to me if many companies–even large, global companies–are not on top of any of this yet, or on top of it in an effective way. I think about companies that I’ve worked for in the past, and how, despite their size and availability of resources, these companies wouldn’t be cutting edge in distributing content for desktops or mobile, and regional sites were not as localized nor standardized as they should be. So, in my mind, this is the year of implementation.
Another thing to consider is technology changes. Over the past few years, we’ve been adapting not only to desktop or laptop interfaces, but we’ve also been adapting to more mobile devices like smartphones and tablets. Marta Rauch, a technical communicator friend of mine who is part of the Google Glass beta testing, pointed
out that 2014 is due to be a year in which even more portable, wearable mobile devices will become relevent. These devices would include something like Google Glass or similar products, but it also would include devices like Samsung’s wristband device or devices that are synchronized with car components. She’s got a point. Components are getting smaller, and technological portability is becoming more and more mainstream all the time. How do we decide what content is most user-friendly, reuseable, streamlined, and pertinent for these kinds of mobile devices? It’s something we need to start thinking about now.
“Riker to the Tech Comm community–are you there?”
So there you have it. At least in my mind, if we aren’t all wearing Comm Badges like in Star Trek by the end of the year, I don’t know what this world is coming to. 😉 But it’s hard for someone like me to figure out where the future is going. I’m grateful there are those who are on the cutting edge that can help me figure that sort of thing out, and can educate me on the latest and greatest so that I can bring it to my own workplace, as well as talk about it here on TechCommGeekMom.
I’m sure that there will be plenty of surprises coming up in 2014. As I said, I have three conferences that I’ll be attending in the first half of the year, and I know with the continuation of this great work contract I have, I will probably be learning a lot of new things through that opportunity, too. My philosophy is to never stop learning, and I plan to continue to learn a lot more going forward in the coming year.
What are you predictions for the coming year? Am I on target, or off-base? What did I forget to mention? Let me know in the comments.
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