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TechCommGeekMom’s Updated Tech Comm Educational Resources Out Now!

degreeinhandSome updates have been made to my Tech Comm Educational Resources list. There are two new additions.

First, there is a new Master’s degree in Social Media–and it’s an online course of study–available through the University of Florida. I’ve checked out the program and talked briefly with a rep for the program, and it sounds like a great program.

The second new addition is a new Master’s degree in Technical Communication from Arizona State University, which already has a great Bachelor’s program. This ASU program is so new that the first class will start in Fall 2014!  I’ve looked at the curriculum of this program as well, and it also looks very good.

For more information, look for the Technical Communications Education Resource List on this blog by either clicking on the ID/TC Education Resources tab above, or by clicking here.

If you are interested in Instructional Design educational resources, you can click on the same links for the Instructional Design Education Resource List.

If you know of a related program that I don’t have listed for either category, please let me know, and I’ll be happy to add it to my lists!

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New iPhones! What does this mean for mobile?

5C-5SI, along with the iOS faithful, waited with bated breath yesterday to hear all about the new iPhone 5C and the iPhone 5S. Considering that the last time I upgraded my phone was for the 4S, I was looking forward to seeing what my upgrade options (that were not Windows or Android-based) were.

I was excited for both models, as I could see these as upgrades. Part of the big upgrade for both will be iOS7, as it is promising to be a more streamlined user experience. While we’ve known about this new upgrade to the OS for a few months, now that it’s close to its release, the excitement can really build up.  There will be more accessibility to the Cloud, more multi-tasking features, easier ability to share data, and a better camera functionality, among other updates. Siri searches are even improved, as it draws more data from Wikipedia and social media now. Maps are improved. Just the OS update alone will make things better for mobile sharing of information. The iWork suite is going to be free, available on the Cloud as well. This is a big boost to creating and editing content, whether it be text, graphics, spreadsheets or video.  My first reaction to this was, “Gee, I spent some good money on getting all those apps a while ago. Do I get a refund now?” I’m sure I don’t, but thinking about this from an educational perspective, this is a big boost. I did use the cloud-based iWork to work on some items while it was available via beta, and I found it to be a great solution for me to work on various documents on both my iDevices and my laptop–and my laptop is Windows-based! I could access it via my iCloud account on my browser, and then work on it later on my iPad or iPhone. It’s a great boost, and I’m sure it’ll help some classroom situations save some money. 

But these new tools–because that’s what these new phones are, new tools–look awesome.  The iPhone 5C and iPhone 5S do open up some new doors to not only use this new OS to the maximum, but they offer new opportunities for mobile learning.

While the iPhone 5C has all the pretty colors now available, the new structure of using a polycarbonate plastic foundation is going to make a big difference. First of all, I’m sure some people are thinking, “Oh my gosh, that thing will crack so easily because it’s plastic, even if it has that silicone case around it.” If you don’t know much about polycarbonate plastics, then you’d need to learn, because you would be wrong. Polycarbonate plastics are often used for children’s eyeglasses because of their strength and rigidity. The same plastic is used for sports goggles and sports eyewear for the same reason. (Being a mom who has a child with glasses, and I own a pair of prescription swimming goggles, I know this.) This plastic is safe enough to protect one’s eyes, even in extreme conditions, as they don’t break easily nor do they scratch easily. So if it’s safe for your kids’ eyes, it’s probably going to be safe for your phone. It’s reinforced with the steel frame that doubles as an antenna, so I think one shouldn’t have any worries if the device is properly cared for, in general.

iphone5c-groupThe 5C will take advantage of all the new functionality of iOS7, which is good, but I think the biggest part of all of it will be its price point. The 16 GB model–it’s “smallest” storage model–will be US$99. For a brand new phone with this kind of functionality, that’s pretty cheap! And because of that price point, people who were buying Android and Windows phones as alternatives because of the price points of those other brands might now be able to afford an iPhone now.  iPhone is known for its customer services, its ease of use, and its ability to have access to more apps than imaginable, so this accessibility will allow it to become a more dominant player in the mobile phone game. I can imagine schools being more apt to buy some of these smartphones or encouraging or subsidizing these phones around the world, because the price point is half of what the “fancy” model is worth, but it still packs a punch.

The 5S device, however, has more bells and whistles. While it does have new colors to its line-up, it’s more about how powerful the device is. It’s really a true microcomputer in the palm of your hand. The 5S is the first smartphone to have a 64-bit processor. How long ago was it that we had 64-bit desktops and laptops? That’s amazing! The CPU performance is now twice as fast as the iPhone 5, including super faster graphics. There is also a second processor in the 5S known as the M7, which is a motion co-processor. It  works more accurately with the compass, accelerometer and gyroscope, so it’s going to spawn more use for health and fitness apps. Who ever thought you might use your iPhone for gym class? All this data can help assess the user’s surroundings more. Imagine using those features for a science class or history class?  The 5S also has an upgraded camera called the iSight camera with a dual-LCD flash with better sensors. In combination with the iOS7 software, it will allow for more accurate photography. There is also a slow-motion video feature and a burst mode on the camera (taking 10 frames per second on the shutter).  The camera alone is pretty cool!

5SThe other big feature is the TouchID, which is a fingerprint scanner on the home button. It’s done for security purposes, but I could see this taken to a higher level, in time, for personalization for access. You know how one can use separate user names and passwords to access a shared device? The TouchID uses a fingerprint to identify a person, and multiple fingerprints can be approved and saved. What if that was used for personalized learning? So, one student would swipe his/her fingerprint, and only certain apps or information would appear. Another student would do the same, and different apps or information would appear. This could work beyond security, and again, I see this as something that could be a money saver for schools. A device could be numbered, and Bobby and Susie could share Device #8 of 10 in a classroom during different periods, and yet have access to different information. The software might not be quite there yet, but that might be the next step, and it’s a feature that could be on future iPads as well.

I think these are great innovations moving forward with both phones.

However, I did see commentary on some social media outlets by some that they were disappointed by the new phones, stating that the new phones were not “innovative” enough. RJ Jacquez was definitely very vocal on his Facebook page, stating, “Absolutely NOTHING innovative from Apple at today’s event. Disappointing! Google is now clearly in control of the Mobile Revolution!”

But I think there were two comments to his Facebook posting in response that caught my eye that I think summarizes these upgrades well. (Yes, I asked their permission first before posting.)

Stefan Gentz, who is a well-known technical communications speaker, responded to a naysayer by replying,

Hey, they just introduced the first 64 bit smartphone in the world! It has a fingerprint sensor that opens up a whole new level of online shopping convenience and security, a new global LTE chip with a whopping 13 LTE bands (which is especially great for continent hoppers) and a superb camera with an aperture of ƒ/2.2 which is even dramatically better than my professional Sony digicam (3.5), even better than most professional DSLR and it can still take 10 pics/sec. And the new motion chip M7 knows when you’re walking, running, or driving. For example, Maps switches from driving to walking turn-by-turn navigation if, say, you park and continue on foot. Not to mention the new iOS7. And this all in a 7.6 mm, 112 g sexy, high-precision case.”

Stefan followed up by stating that all these features don’t add up to nothing!

Paulo Castro, another technical communicator, followed up on Stefan’s comment with the following:

Innovation is not the only thing that matters in a new product. Sometimes you just have to take what you have and make it better, stronger, faster, more reliable, etc. Stefan (above comment) makes a good point in terms of new features.As long as nobody else comes up with something significantly better in terms of new hardware, software, or OS, then Apple may still have a good standing in this competitive market.

I, too, wish we could see an eye-opening product everytime Apple announces something, but the truth I would prefer to have an extremely efficient device at a good price, with high reliability, security, and functionality, rather than a new gizmo with stuff I don’t even need.

I have to agree with both gentlemen. There’s a lot going on with the upgrade of the device itself, as Stefan said. Even Lance Ulanoff of Mashable said of the 5S, “Its new look combined with this more powerful phone and some of the landmark features –- iSight camera, Touch ID –- should make the iPhone 5S feel less like an upgrade and more like a reboot.” But I think Paulo makes a great point as well, which is that in the end, I, too, would prefer to have an extremely reliable and efficient device.  The 5S that I plan to buy will be the third iPhone that I’ve chosen to purchase. I could’ve easily upgraded to a Windows or Android-based phone a while ago, but I chose not to do so.  I would be a rich woman if I had a dollar for every time my son or my husband had to forego using their Android phones, and we relied on my iPhone for something. I’ve never had my phone crash, and I can only think of once when I had to reset the phone and start all over again. Once in about five years, and it was probably five years ago when I was getting adjusted to it? That’s pretty good.

When it comes to mobile devices, there’s no question that I favor iDevices. The new iPhones have a lot to offer, and I can’t wait to order mine!

PS – In case anybody cares to know, I would love to have Lance Ulanoff’s job, or something a lot like it.  Doing social media coverage and blogging about events like this and the tech scene would be a dream come true! 😉

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It’s Time to Mobilize Learning–Just Ask RJ Jacquez

Anyone who knows me and has been with this blog for the long haul knows that I really like what m-learning is all about. Even though I haven’t been able to steer my career in that direction as much as I’d like (or at least, not yet), I’ve always been a big advocate for m-learning and what it can accomplish.  For a while now, I’ve been a great follower of RJ Jacquez, and while he and I don’t talk as much as we used to online anymore, I still consider him my number one mentor on m-learning.  He’s always been a very early supporter of the TechCommGeekMom cause!

RJ recently gave a keynote speech for the 2013 ASTD Houston Conference.  While I would have loved to have attended this event, especially for RJ’s keynote address, I wasn’t able to go. (I do have to work, and I went to the 2013 STC Summit, after all!)  For that reason, I’m so glad that RJ shared his SlideShare file for the keynote address online.

His talk was called, “The Time to Mobilize Learning is Now!” Here is his SlideShare slideshow:

RJ has been a prominent leader in promoting mobile, not just m-learning, for a while now, and even without his accompanying talk to go along with the slides, you can get a fairly clear idea of where he’s going with this. Mobile is change, and in so many ways, we have already started to embrace the changes. We need to adapt in order to move forward. His demonstration of the evolution of how we have come to the point of using mobile as prolifically as we do now, and of all the many benefits of using mobile seem fairly clear from this slideshow.

I’m still a big believer in mobile, and this slideshow reminded me of this. It helped to reinforce again my belief that mobile is an important part of our integrated technology going forward. If we don’t adapt, we fall behind, not just with m-learning–which seems to be leading the way, but also with mobile content itself.

Nice job as always, RJ!

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Get your motor runnin’…Head out on the [mobile] highway…

Peter-Fonda-and-Dennis-Hopper-in-Easy-RiderWhen I first read the title of John Daigle’s Adobe Day presentation, “Enjoying a Smooth Ride on the Mobile Documentation Highway,” guitar riffs by Steppenwolf echoed in my mind thinking of the song, “Born to Be Wild” and scenes of Peter Fonda and Dennis Hopper riding down the information highway. OK, maybe not the information highway, but with mobile, it’s an open road right now that is waiting to be explored.

While I hadn’t heard John speak before, I was familiar with his “rock star” status due to social media–mostly through Twitter (you can find him as @hypertexas)–in my e-learning and m-learning forums.  It turns out that John is a big RoboHelp and Captivate expert, so being tied into the mobile highway scene makes sense!

JohnDaigle
John Daigle

The premise of John’s talk was that there are shifts and trends in mobile, and we need to look at organizations as early adopters, figure out the mobile landscape, and look at how user assistance is used on mobile as compared to how reference documentation is used generally. He pointed out that writing and designing for a mobile audience is very different from traditional methods (I agree!), and that he would be offering some hints on how to approach technical communications for mobile.

John pointed out that fellow speaker, panelist Joe Welinske, created the “bible” for Windows Help,  and now has created the “bible” for mobile apps, referring to Joe’s book, Developing User Assistance for Mobile Apps, which talks about the “screen wars” between the smartphones and tablets of various size. These various sizes produce a challenge for technical communicators. John went on to point out that e-readers, such as Kindle and Nook, are still alive and well and doing well as compared to other tablets such as iPads and Samsung Galaxy Tabs.  The initial conversion of print text to Kindle ePubs was a big change in electronic documentation. He also stated that at this stage of the game, Windows Surface and Windows Phone are a little late in the game, but they are catching up rapidly.

Following some of the comments of keynote speaker, Charles Corfield (the post on that talk is forthcoming!), John explained that other products including voice-activated devices, such as those found in some cars these days, are becoming more prolific. Google Glass, which is getting a lot of press right now, is a new game changer in mobile devices, and time will tell what kind of impact it will have.

John told us that as of February 2013, there were one billion smartphones and 150 million tablets worldwide–proof that mobile is becoming more widespread! Corporations are even getting more involved in mobile by buying mobile devices for employees, but many companies are also allowing BYOD (Bring Your Own Device). Companies are starting to embrace the idea of BYOD a little more lately.

Finance and healthcare industries are quickly adopting mobile delivery of information because of the portability of the devices. Mobile devices are being used more in industry and shop floors because they allow users access anytime, anywhere. John informed us that many of the same technical communications skills and experiences needed to write standard information apply to mobile. QR codes are gaining popularity as a  part of the movement of accessing documentation through mobile. John quoted Jakob Nielsen saying, “Killing time is the killer app of mobile.” With that in mind, John advised that technical communicators should learn to use more economic words for mobile, such as  “extra” instead of “additional.”

John also quoted John Caroll, who said, “Minimize the extent to which the systems and the information get in the way of what the user’s really interested in.” Progressive disclosure is key in writing for mobile. It allows one to gain information by revealing what’s needed when it’s needed. Ways to show this in mobile interfaces could be drop-down navigation or overlays. This allows a user to not leave the page, but he or she can still get to information quickly. In this sense, mobile can go right to the source or the heart of information needed.

So the question is, are huge documents (such as what’s in those big company binders) going mobile too? The answer is that technical writers can’t just dump desktop layouts and information onto mobile. This is where technical communicators need to work with developers to do what they do best–help “champion the end users.”

Going mobile is about flattening navigation–but not going button crazy, and getting back to context sensitive help. Technical communicators need to tap into social media to keep content current and accurate, thus becoming curators of user generated content.

It helps to prototype mobile layouts with rapid wire-framing tools, like Balsamic Mock-ups as a popular example. There are many specific tools on the market that are available to assist the developer in facilitate context-sensitive help.

However, there are several design controversies involving the need to upgrade browsers, progressive enhancement, adaptive design and responsive design. Some argue that responsive design is not the best because it makes a device’s CPU works harder, thus it becomes a virtual memory hog when resizing images as needed. Yet, responsive web design can adapt layouts to the appropriate viewing environment with fluid, proportion-based grids.

John suggested using the site, http://HTML5test.com , to help test how compatible your site is with mobile interfaces. He also pointed out that help-authoring tools can do much of the work with single source layout concepts, as different settings in authoring tools can help determine how to make user outputs work properly. Another such tool he recommended was Adobe Edge, as it helps writers to preview and inspect web designs on mobile devices directly ON the devices. For additional tools and information, John pointed us to his website, http://www.showmethedemo.com .

I particularly enjoyed John’s talk, as I’ve been following many of his posts on Twitter for more than a year now. He’s very good at explaining the power of mobile in technical communication, and I think John put this perspective well into view for the Adobe Day attendees.  As many know, I’m a big believer in the power of mobile, and the mind-set for writing for mobile isn’t that difficult if you understand the basics. So, it’s good that Adobe continues to include information about technical communications in the mobile world, as that’s where a lot of change is coming in the future. Adobe made a good choice when asking John Daigle to present information about mobile documentation.

John, if you are reading this, please feel free to add any comments or corrections in the comments! 🙂