Tag: e-learning

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Well, that didn’t work.

Posted on by TechCommGeekMom

Today, I was very excited to rush home from my part-time job to get to my laptop in time to attend a webinar.  I’ve decided that part of the way that will help me get ahead in the m-learning world is that I have to do a lot of listening in order to learn myself.  My graduate courses have covered a lot of ground, but they haven’t covered everything, so I might as well take advantages of free resources that are readily available to me, and do some of my own additional m-learning and e-learning.

Anyway, I just wanted to say…I was disappointed. I’m not going to name the specific webinar or who was hosting it to protect the innocent. I’m sure this host has put out plenty of good webinars, but this one wasn’t that great.  Was I benchmarking this against others I had attended? Well, sure, who wouldn’t?  When I attend a seminar in person or a webinar online, I’m just another student or learner like anyone else. I want to come out of that hour feeling that I learned something, or gained some new perspective on topics that I already know.  That really didn’t happen here.  Now, again, I’m not going to totally “diss” the presenter. It was obvious that the presenter knows his/her field well, but it was evident that he/she was asked to speak about one aspect of the field when that person was more familar with another supporting aspect of the field. I was bored by the PowerPoint slides, the information covered was not explained clearly, and the person was clearly rushing at the end, because he/she had several slides still to go and 2 minutes left on the clock.  I was bored, but I stuck with it until the end because I hoped to gain some little nibblet of information that would be new to me. Now, I’ll give the presenter the benefit of the doubt, that perhaps he/she was nervous, or was jumping on slightly unprepared, or perhaps even just rushed out of one meeting into this webinar and didn’t have a chance to switch mental gears well and it just got out of sorts. That happens.  But still, I was watching the numbers for the participants start very strong, and dwindled down very quickly in the last quarter of the alloted time, and that can’t be a good sign.

I happened to see that another tech comm acquaintance of mine was commenting on Twitter about the same webinar (again, not naming names to protect the innocent), and it was interesting when we started speaking through direct messages–offline to the rest of the world–that we were having the same experience. I had attended webinars with this other person, so I know that he/she had other similar experiences as I had. I was just glad it wasn’t me, but that maybe the presenter had not done his/her homework, and really wasn’t addressing the right audience.

I mentioned my disappointment briefly on Twitter, but chose to include no details. I had another acquaintance direct message me, and his/her reply was that many people will come online claiming to be experts, but really aren’t, and it can be a letdown. He/she continued by saying to me that some people are “knowers” and some are “do-ers”, and sometimes being a “knower” isn’t enough to be an expert and be doing presentations like that.  I couldn’t agree more.

I’ll be straight-up. Look, I’ll admit that right now, I’m more of a “knower” than a “do-er”. I’m not in denial about that, and hopefully I’ve tried to make it clear while I’ve been writing this blog that I am–in many respects–still a newbie. I was in the e-learning world many years ago, before I became a mom and tried other things, so in that respect, I was a do-er at one time, and I’m trying to become a do-er again.  For now, I am mostly a knower, but I will never admit to being a know-it-all.  This is why I know I have a lot to learn. This is why I attend webinars, and read blogs, and keep up with all the great articles that other e-learning, m-learning and tech comm professionals are posting on Twitter or elsewhere. I’m hoping that by the time I finally get the chance to DO the job of working in the e-learning and m-learning field, I will be able to DO my job even better. But will I be an expert? No, and frankly, I don’t think there’s truly anyone on the planet that know EVERYTHING about a given topic, even the foremost authorities on a given topic.  Being the daughter of an educator and being a lifelong learner, I think I will always be a learner, because the world is moving very fast, and there’s always something new to be discovered. I am knowledgeable and competent in many things–some topics more than others. I am always more than happy to share what I know well with others, and learn from others as well, and have healthy debates and dialogues on topics. That’s true learning and teaching.

Anyway…back to the webinar. Even with this webinar, I felt like basic e-learning principles weren’t being followed. Nothing about the instructional design of the webinar engaged me as a participant. I have been in webinar where I felt like, “Wow, it’s done already?” but this was not one of them. I was waiting for it to be done.  I left it feeling that I didn’t really learn anything, and that, heck, even being a newbie I could do a better job with that webinar. I am not boasting when I say that or being conceited. I try very hard not to be that way.  But, I felt that the main topic was approached with too much detail, and didn’t get to the meat of the topic. It gave me the feeling that if I wanted to do a webinar, or had to do online presentations and stuff, I couldn’t do any worse that this person.

As I thought about it more, I’ve given presentations to people anywhere as young as a Cub Scout to high-level executives in my career, and in the end, the message is the same– know what your audience expects, deliver on the expectations or do better, and like any good technical writing, keep it short, clear and concise, yet engaging. Heaven knows how many times I had to get up in front of my Cub Scout den to teach a bunch of little boys some dry subject that was required by the Boy Scouts of America, and I had to make it interesting for them. Same thing goes for grown-ups too– you’ve got to keep it moving, and even take the driest topics and make them interesting.

Nowadays, part of the drive with m-learning is that content and formatting addresses these same topics of keeping it short, clear, concise, and engaging.  With technology available today, we don’t need boring PowerPoint presentations! Even Powerpoint has the ability to include video, audio and animation. There are free programs available on the web like Prezi to make presentations even more lively, animated and interactive.  Presenters need to think of how they would be sitting in the audience of their own presentation. Do you think it’s good? Would you be interested in learning more after hearing it? What would make the presentation more interesting to you?

I’m looking forward to still watching and participating in future webinars as I learn more and more about m-learning and e-learning. I know that m-learning is growing so rapidly that it’s hard to keep up, but applying the same best practices of m-learning into webinar presentations will go a long way in keeping the caliber of the field high–and keeping my interest.

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Why m-learning is important to special education–and me.

Posted on by TechCommGeekMom
courtesy of Autism Speaks
Sydney Opera House lit for World Autism Awareness Month, courtesy of Autism Speaks.org

April 2nd is World Autism Awareness Day. It’s a big day in the autism community as it reminds those who haven’t been affected by this condition that it still exists, and the number of those affected with the condition rises all the time.  On April 2nd, many major world landmarks are even lighting up with light blue lights, to celebrate and remind us of the day, and to mark the start of World Autism Awareness Month.

What does any of this have to do with m-learning? EVERYTHING.

In the last year or two, it’s been mobile devices–especially iPads and other tablets–that have proven to be excellent tools and teachers for autistic kids. Unlike other devices of the past, today’s tablets have proven to be more affordable and learner friendly for autistic kids. Did you see the segment on 60 Minutes months ago where they showed children who they didn’t think had an understanding of language use iPad apps to “speak” and show that they comprehended language better than had been thought?  This is a major deal, because this would enable autistic people to truly have a voice, even if they couldn’t physically speak. Communication is a huge part of life, and this helps them communicate. This is major stuff!

Additionally, higher functioning autistic kids often needs help with their homework and schoolwork, and need something more tactile and something that provides instant feedback even faster than a computer would. More than even a typical kid (“normal” is a relative term in the special ed world, because, what is truly “normal”?), autistic kids don’t necessarily like being stuck in front of a computer sitting still. Working in an environment that is comfortable helps with producing a productive learning environment, and even a laptop can’t pull that off well sometimes.

But the use of smartphones and tablets? Autistic kids LOVE them! They have the bling of a video game with the general conveniences of a desktop or laptop. Apps are affordable, and there are so many for special ed educators to use with autistic children, and get a positive response.  If the best in special ed elearning is applied to mobile devices, I’m sure that large strides can be made for the betterment of these children. Portability–or rather mobility–of the device is key.

I think there’s a big market and opportunity in creating mobile learning apps and texts for people with autism. As mentioned, it seems that the population is growing due to better diagnoses over time, so early intervention with the right tools are essential, and those involved in mobile learning have a huge opportunity to make a difference!

If you don’t create learning apps or software for kids but would like to donate your time to help, check out the Hacking Autism site, which is sponsored by Autism Speaks, and I believe in prior years was also sponsored by HP.

Why do I take such an interest in this? As you may have guessed by now, autism is a big part of my daily life. My almost 11 year old son was diagnosed at age 9 as being on the cusp between having Asperger’s a syndrome and high functioning autistic, being so high functioning that he eluded many people who tried to diagnose him earlier. He was categorized as high functioning autistic in the end as he had speech problem when he was very small that required a lot of speech and occupational therapy, even though his speech issues have been resolved. (In fact, much like his mother, he often doesn’t stop talking now.)

I look at the capabilities of what apps on an iPad can do that I wish it had been around when he was smaller. While he is a “digital native”, and he has been around computers all his life due to two parents in the IT/e-learning world , he is most smitten with my iPad. Granted, it’s so he can mostly play Angry Birds in Space right now, but since he has an interest in physics and science, I’ve put a lot of games that are oriented around the use of physics, and he responds. When he has writing assignments, he likes being able to type either directly on the iPad or using my wireless keyboard to write his homework. Just the other day, I showed him the entry from the Khan Academy about the odds of winning the MegaMillions, and he thought it was cool. I could show him all these things right from my iPad, and not have to drag him to my laptop or his desktop. He loves interactivity and loves to watch videos, as he’s mostly a visual learner.

I foresee more and more uses coming about with the use of smartphones and iPads for kids and adults with autism as time goes on.

Oh, and one more thing. Through my son, we’ve figured out that I, most likely, am also on the autism spectrum as well, most likely a high-functioning Aspie. Imagine figuring that out in your early forties! While most who have known me even for most of my lifetime would say, “Really? How is that possible? You are so NORMAL!” I would contend that I had many of the same social and learning issues as my son, but to a lesser degree than him, as a child. I still have problems understanding some social signs, and it’s like mental gymnastics when I get overwhelmed with things even now. My brain just shuts down.  As a result,I understand it when my son gets frustrated too. (Imagine my poor husband, when he has to deal with both of us having meltdowns of various degrees!)

I find that part of the reason that learning instructional design comes so easily to me is because I’ve had to figure out–the hard way–through my life how to actually learn. I had to figure out how to retain information, and how to figure out how to make study skills become a natural action. Since it was harder for me to learn how to learn, the information and those skills I did attain have stayed with me longer. I can look at content from the eyes of the end user as well as the author, knowing that if a certain desired response is being elicited, then the right word choice or presentation of information needs to be done. The digital age has helped me open up and find my voice and my ability to write effectively, when I thought, as a child, I was not a writer at all, and had major difficulties doing so. Having this “natural” ability with instructional design and a passion for technology are what have helped me in my career, and what will hopefully propel me forward as I continue to pursue an e-learning/m-learning career.  In the end, it’s not about metrics and logistics of e-learning or m-learning, but the actual LEARNING that’s most important to me.

Autism is a big part of my life, and it’s a big reason why I’m so passionate about m-learning. It’s not just the wave of the future for typical learners, but the wave of the future for ALL learners.

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Snapple: Early provider of m-learning?

Posted on by TechCommGeekMom

rubber band ballSometimes I get thoughts about m-learning in unusual ways. Today was one of those days that I had a spark of inspiration. It came by means of this little factoid I learned today:

“Rubber bands last longer when refrigerated.”

Good info, short, sweet and to the point.

Where did I find this information? Not in a book, or online, or just word of mouth.

I learned it from a Snapple cap. Yup, you read that right–a Snapple cap. If you are a regular consumer of Snapple products as I am, you know that inside each cap of a Snapple product, there is a little factoid of information. Some of it resembles a “Ripley’s Believe It Or Not”-type fact, some includes historical or matter-of-fact information, and some are just little tidbits of advice or wisdom.

Another little tidbit I once got in a Snapple cap was, “On average, a laptop uses half as much energy as a desktop computer.” I actually still have the cap. Why? Because it’s an important tidbit to remember when my husband bugs me that I should invest in a desktop instead of a laptop with my next computer, whenever that will be.  I can just hear myself saying, “See honey? I DO need a laptop. They will save us money on the electric bill, because they use less energy. I read it on a Snapple cap, and the caps don’t lie.” Do I collect Snapple caps? No, but if the spirit moves me, I’ll save one. I’ve been known to glue magnets on the back of them, and put them on my fridge.

So, what does this have to do with e-learning or mobile learning? I’ll tell you.

As I indulged in my current Snapple addiction of drinking the diet Snapple Trop-A-Rocka flavored iced tea during my lunch today, I had an ephiphany. It occurred to me that Snapple was an early adopter of mobile learning. How, you may ask?  Think about those Snapple bottle caps. They carry bite-sized pieces of learning, and the bottles (heck, just the caps, even) are portable, so you can carry the information with you. As mentioned before, the information is clear, consise, and cogent.

While I know I’m still a newbie at this m-learning gig, the one message that has come at me time and time again is that instructional design and formatting in mobile learning needs to adapt to current devices which, like Snapple caps, have a very finite, limited amount of space. If learners are to learn on smartphones or tablet devices, the information has to be distributed through smaller snippets of information, and be…yes, you guessed it…clear, concise, and cogent. A learner should gain a lot of information in that small snippet, and be able to retain the information and bring it with him or her.

So, if you think about it, while it’s not learning on an electronic device, Snapple caps provide an excellent example of how mobile learning on electronic devices should be. They should provide information in a short, memorable, direct, and if possible, entertaining way to help retain the information.

Can Snapple be considered an early provider of m-learning, then, since Snapple has been around for longer than any of these smart devices?

I’d like to think so.

Note: No Snapple caps were harmed in the making of this blog post. 

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Have a special interest? Want to get more involved in Social Media? Here’s how you do it…

Posted on by TechCommGeekMom

In one of my graduate school courses, we are studying the theories and practices of social media. We’ve been looking at social media in terms of the following:

        • social media and the self
        • netizenry
        • participatory culture
        • Social media and labour: the precariat

Each student in my class was assigned to work on a multimedia project regarding one of these terms. I chose to look at participatory culture, but in a different way than how it was presented in my coursework. In the coursework, the examples given were those related to the netizen and the precariat, showing how political movements or social movements started as part of a participatory culture, and then there would be a segueway into a political action, much like how Facebook and Twitter were being used for the political revolutions in the Middle East in early 2011. For me, I decided to choose a different route, something that was truly more of a cultural change.

I see the mobile learning revolution as just that–a revolution. Interested e-learning and m-learning professionals are mobilizing through social media to bring the concept of making changes in how m-learning is presented on smartphones, e-readers and tablet computers to make learning concepts even more learner-friendly than ever before. Current thought among this group is that now is the time to take advantage of making changes in instructional design as well as formatting to use these devices to their fullest potential. So, many ideas are being shared, and the “movement” is growing.

Since I am a person who has been getting more deeply involved due to my own personal interest, I chose to use this idea for my social media class project, and demonstrate how I became part of this particular participatory culture. Below is my presentation:

http://cdn.screenr.com/public/1.7/flash/screenr.swf

(If you can’t see this presentation, you can also go here to see it.)

Hope you like it! Please comment below and let me know what you think.

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Tools? We don’t need tools. (Or do we?)

Posted on by TechCommGeekMom

One of the things that is highly debatable in the tech comm world, as well as the e-learning and m-learning world, has to do with software.  It’s always the eternal question.

WHAT’S THE BEST SOFTWARE TO USE?

I’m here to tell you….I have no idea.

Really.

I’m not joking.

One of the regrets I have about the Masters program in technical communications I’ve been in is that while we were introduced to several different types of software, most software applications used were either free or low cost, or we’d have to use the free trial version as quickly as possible, but they were not necessarily the industry standards employers use.  If it weren’t for the fact that I would read industry magazines and look at plenty of “help wanted” ads, I wouldn’t have any idea what these software packages werethat many tech comm and e-learning professionals use. The arguments that my school made for not teaching us some of these software packages was a) it was too expensive, and b) upgrades on packages are made so often that they’d never be able to keep up with the constant upgrades.  While I understand both arguments–and they are valid ones–I don’t agree that they are doing us any favors.  I am taking classes through a technical institution, and it seems unfair that many types of similar or more expensive software packages are being purchased and licensed for the engineering students, but not for tech comm students. We can access MS Office products…and that’s about it. No Adobe. No MadCap. Nothing like that. And yet, that’s what prospective employers ask for–not only technical communication know-how, but experience using “X” software or something similar.

I know that it can be expensive, but it’s more expensive long-term not to help us learn the basics of these packages.  I’ll use the example that I’ve mentioned to some most recently. The first version of MS Word that I ever used was the very first one–Word 1.0. Yes, it was a long time ago, and I know I’m old, thanks. But the point is, I haven’t taken a training session or class on how to use Word since learning that first version. I’ve just figured out the upgrades through trial and error, like most people, but I already understood the basic concepts.  If I was taught from an “old” version of Flare, Robohelp, FrameMaker, etc. I’m sure that I would figure out the upgrade pretty quickly, since I already understand how the software program works generally. See my point?  The software packages that I just listed, and more of them, are a technical communicator’s bread and butter.  While exposure to using MS Office in a creative way, and using free products is good to understand concepts, it’s not what will help burgeoning technical communicators like myself find work. I can write storyboards, and I understand the basic principles of instructional design, but if I can’t use Captivate, Lectora or Articulate to expedite those things, then none of that matters unless there is an employer willing to either train me or let me figure out how the software works.

As I just mentioned, this applies to the e-learning and m-learning world too. If you don’t know how to use Captivate, Lectora, Articulate, or one of the other great instructional design software packages, you are up a creek.  Add the mobile factor in it, and considering that not all software packages– for e-learning or tech comm– have kept up with the mobile revolution…it really makes things difficult, to say the least.

My main argument is that if you learn one package, more than likely you can figure out the others–there’s just a slight learning curve.  Bringing back that MS Word example again, up until the time that I started using MS Word, I was a diehard WordPerfect user, and had used that for many, many years. (Okay, you can stop with the old jokes now!) Because I understood how to use WordPerfect, I understood how to do word processing, and it was just a matter of learning which types of buttons or commands were the same, and which ones were different. I haven’t used WordPerfect for many years, but I’d bet you that I could figure out whatever the latest version is, simple because I know how to use a word processor in general.

I’m not promoting any specific product here–I mean, I’m willing to learn any of them! Part of what holds me back is the cost. It’s expensive to try to buy these packages, even with my student discount when applicable. I was looking at one of these software packages just today, and for a single license it was $1000.00! Really? I supposed if I was in business for myself and I already knew the software, I could consider it an investment and make it a business write-off in my taxes the following year. But a thirty-day trial isn’t long enough in most cases, or they are limited as they will only allow you to use the product, but not save your work. Or, let’s say you have one of those thirty-day trials with full access, and you get hooked, but then you can’t afford the software. What good is any of that? You can see why this would be incredibly frustrating to a fledgling technical communicator.

So, if I am to learn any software products, and I can’t spend a fortune to buy all of them, which ones are the best to learn that would allow me to adapt to other software packages easily? Should I learn Flare, or should I learn Framemaker and Robohelp? Should I learn Captivate, Lectora or Articulate? These are all industry leaders. But for all I know, some other product might work better and be the best at teaching me how to be adaptable to all of these.

Any suggestions? Please comment!

This topic totally exhausts me.