Tag Archives: customer experience

How to Prevent UX Workers From Quitting

Solving one issue can clear up so many of the problems user experience practitioners have on the job. Source: How to Prevent UX Workers From Quitting If you’ve ever worked in UX or CX or content strategy, this is an … Continue reading

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Structure and Semantics for Context – Simple A

Simple A’s Maxwell Hoffman happens to be a good friend and mentor of mine. I’m lucky and honored to have him as one of my cheerleaders. Maxwell recently wrote and excellent article about structure and semantics for context in content … Continue reading

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IDW looks like an awesome event–can’t wait to go!

Last year, I was really disappointed that I couldn’t go to the inaugural Information Development World (IDW) conference in San Jose, CA.  I knew, since it’s produced by The Content Wrangler and Content Rules, that it would be a top-notch event. … Continue reading

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Tech Comm=Customer Satisfaction. Or So It Should Be.

As I continue to study my digital marketing course, and I start to delve more into trying to understand content marketing, to me, I end up going back to my foundation, which is customer service and consumer relations, and how that … Continue reading

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