Thanks to CJ Walker for originally posting this article on Twitter. In this day and age, UX writing and design is becoming more and more important in how we interact with content. Just yesterday, I was working on content that from a UX standpoint didn’t work from a mobile context–it was set up to scroll horizontally for choice in one section, and vertically in another section. It made no sense knowing how people typically use their phones, and in the context of the content that I needed to post. I fixed it to be a better user experience, converting it to all vertical scrolling in this instance.
We can’t always fix these things so easily, but we do need to be vigilant. Users come in for content, but as any good technical communicator knows, if it’s not where they can find it easily, and it’s not displayed in a digestible way, the content is worthless. This is where content strategy/design, UX writing and design, and technical writing all come into play.
This is a really good read–the image in this article lists those rules, but it’s worth reading the details of what each involves.
What do you think? Include your comments below.